5 star customer service
I purchased suitcases and the customer service was excellent, he gave us a good discount and the suitcases look very good on quality. I would recommend this store. 5 star definitely.
About Luggage Outlet
Data updated- Website
- luggageoutlet.sg
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 1 review
- Replies to negative
- 0% (0/1)
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About this business
Travel is never boring, so why do your most important travel companions have to be! We work with manufacturers around the world to bring you a wide range of quality luggage, bags and travel accessories in every cheery shade imaginable. We ship the products straight from the factory to offer you our best deal, and then deliver them right to your home to save you all the hassle.
Is Luggage Outlet legit?
Luggage Outlet (luggageoutlet.sg) has a 3.7 out of 5 rating on OK.one, based on 3 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 67% rate it 4 stars or higher while 33% give 1 star; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
I bought a set of 3 luggage
I bought a set of 3 luggage. On our first use, a leg/ wheel broke when it came down a kerb around only around 10cm high. My son used the medium size baggage. The handle dropped on the floor and became crooked. When I emailed to Luggage Outlet on the issues, they responded that 'As assessed from the pictures, we regret to inform you that used products are not refundable, and the damages are irreparable. While we do not know the exact circumstances (rough airport handling, accidental drop from high grounds, misuse, etc) that led to the damages, it would be best to claim for damages from the airline and/or travel insurance for these damages.' First of all, how would we know the quality if we don't use them? These problems become evident only after 2 weeks of use. To push the responsibility to travel insurance without admitting responsibility is disappointing. Buyers beware!
Fast service with affordable and quality products
True to what they said on their webpage, this merchant delivered my luggage within 2 days, nicely wrapped up and even gave me a free luggage tag! I strongly recommend this merchant for affordable and decent looking travel products!
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