Great experience
Great experience. Super happy with my purchase and customer experience. Would def buy again
Reply from Lussoandlux2026-01-15
Thank you so much for your 5 star review, im so happy you were happy shopping with me!
About Lussoandlux
Data updated- Website
- lussoandlux.com
- Category
- Hobbies & Crafts
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 64 reviews
- Replies to negative
- 100% (1/1)
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Is Lussoandlux legit?
Lussoandlux (lussoandlux.com) has a 4.9 out of 5 rating on OK.one, based on 66 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 64 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Francesca is the Best!
Francesca is always the best and her packages are wrapped so professionally! I have been happy with all my purchases and there are alot😃
Wonderful Experience
Francesca is a lovely person. She sources a lot of interesting items and clearly knows a lot about pre-loved luxury items particularly bags. She is honest and does not hide any defects. She is easy to communicate with and will help you find what you're interested in. Her prices are very good and definitely competitive.
I have bought several items from Fran…
I have bought several items from Fran over the past several months! All items have been so beautiful and such an amazing price! I won’t buy pre loved anywhere else! Professional, quick and friendly service! Recommend 💯!
Love my vintage Chanel
Love my vintage Chanel! Shipping was very fast as well. Will definitely buy again!
This company is great
This company is great, my experience well. Any one thry this company.
Great products
Great products, shipped fast and my wife loved the gift.
Always the Best!!
As always!!! Frankie is the best! I purchased two brand new LV charms at amazing prices!! I don’t know what more to say! She has the deals ladies!!!
Reply from Lussoandlux2025-11-17
Thank you so much Renee! So happy you are satisfied with all your purchases!
Horrible experience
Horrible experience. I have been trying to reach out to customer service and I have gotten absolutely no email back. I purchased the return policy to make it easy and no one will get back to me
Reply from Lussoandlux2025-11-17
Hello Tracy, sorry to hear about your 'horrible experience'. I have not received an email or any correspondence from you at all. Please feel free to contact me on Instagram so we can discuss this experience further (www.instagram.com/lussoandlux) I will be happy to hear your concerns and would really like to understand why you have had a negative experience shopping with me. Thanks so much.
The best products for the best price
Francescas communication is excellent. She responds very quickly and answers questions thoroughly. I have made several purchases from her and all have been as described or even better. My most recent purchase has been my favorite so far. The handbag was in pristine condition and the price was better lower than other websites! I won’t ever buy from anyone else!
High End Lux At Affordable Pricing
The overall quality of the items as well as the outstanding customer service. Undeniably the best price point for these luxury items!!
Fran is one of a kind dont buy anything…
Fran is one of a kind dont buy anything from any other resaler
Another bag off my Wishlist!
I’m LOVING my gorgeous Prada leather shoulder bag! The leather is so soft. The condition is incredible. The price?! It is literally half of what I saw elsewhere. Another gorgeous bag off of my wish list! Thank you Lussoandlux!
Great customer service!
Great customer service from the owner Francesca. Easy payment, great shipping, and quality product and description.
Great buy!
Great buys and selection.
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️ I cannot recommend Lusso and Lux enough! Francesca, the owner, creates an incredible shopping experience for anyone looking for preloved luxury items. Her attention to detail is outstanding; each item is described meticulously, ensuring that customers know exactly what they're getting. This level of transparency is crucial when buying preloved goods. Not only is Francesca prompt with shipping, but she's also incredibly responsive to inquiries, always ready to help with a friendly attitude. It's clear that she values her customers and takes pride in her business. Overall, Lusso and Lux is the best place to shop for luxury items. I truly appreciate Francesca's honesty and dedication. Five stars all around!
I love shopping with Lussoandlux and…
I love shopping with Lussoandlux and never been disappointed .The process are insane
Always a great experience buying with…
Always a great experience buying with Lusso and Lux. I love all of my items and her prices are so great!!! Such a sweet soul!
process was flawless
process was flawless. I love my Chanel bag
Stepped into a Gem
On my first order I took a leap and order several items. I got a Burberry check mini bag (beautiful, clean, stellar condition, and super cute), Nina Ricci bow necklace and gold necklace both in great condition and love love how they look and make me feel. I couldn't have asked for a better reseller/retailer than Franchesca. These items are remarkably priced, in great condition, AND authentic. Sign me up for everything Burberry, SF, and MCM! Love everything about her and the company. Oh did I mention the shipping is fast and the packaging is discrete but package well and neat with everything arriving in stellar condition. You go Franchesca!