Luxus Car Mats

Dear Gabriel, Thank you for sharing your experience. We’re delighted that the mats and seat covers have elevated the interior of your 2021 Mustang and that their quality met your expectations. There’s nothing we enjoy more than seeing a distinctive vehicle receive an interior worthy of it. We hope you enjoy the transformation on every drive. Luxus Car Mats Team

Dear Reviewer, We take product-quality concerns seriously, but this review provides no order number, product details, photographs, or explanation of the alleged issue. Based on the information provided, we are unable to verify that this review relates to a genuine purchase from Luxus Car Mats. Our mats are made to order and undergo quality checks before dispatch. If you are a verified customer and have experienced a genuine defect, please provide your order number and clear photographs to our Customer Care team. We will investigate the matter promptly and offer an appropriate resolution where warranted. Without any supporting details or an opportunity to examine the product, the claim that our mats are of “very bad quality” is unsubstantiated and does not fairly represent our products or service. Luxus Car Mats Team

Dear Chadi, Thank you for your wonderful recommendation. We’re delighted that you enjoyed the service, support, and fast delivery—and even happier to know that both you and your car love the mats! It’s a privilege to become your trusted destination for future car interior upgrades. We look forward to welcoming you back and providing the same exceptional experience every time. Luxus Car Mats Team

Dear Nathan, Thank you for sharing your experience. We’re thrilled that your new mats have brought your car’s interior to life and that you’re enjoying their easy-care finish and added comfort. A 10/10 recommendation is the highest compliment we could receive. We hope your upgraded interior continues to make every drive feel exceptional. Luxus Car Mats Team

Dear Rohit, Thank you for updating your review and for acknowledging the exceptional fit, quality, and appearance of your mats. We’re pleased that you received your complete order, including the complimentary trunk mat, but we fully recognize that the journey to that outcome was far more difficult than it should have been. The delays, inconsistent information, repeated requests, and slow response times you experienced do not reflect the level of care we aim to provide. Regardless of the internal circumstances surrounding the promotion or shipment, you should have received clear communication and a decisive resolution from the outset. We also understand how our prompt follow-up regarding the chargeback and review may have felt when contrasted with the earlier delays. That perception is entirely valid, and your feedback highlights an important gap in our service that we must address. We sincerely appreciate both your patience and your candid assessment. Your experience is being used to improve how promotional offers are documented, how cases are handled between teams, and how quickly customers receive meaningful answers. Our products deserve a customer experience of equally high quality, and we regret that we did not deliver that for you. Luxus Car Mats Team

Dear Customer, We must respectfully challenge the claims made in this review. Your comments contain no order number, specific product details, dates, or other information that would allow us to verify that a purchase was made or that the experience described occurred. Our products’ made-to-order status, estimated production and delivery timeframes, and applicable cancellation and refund terms are clearly presented to customers during the purchasing journey. Characterizing our business as dishonest without providing any verifiable facts is both inaccurate and unfair. If you are a genuine customer, we invite you to provide your order number and the email address used at checkout so we can review your case transparently. Until then, we have no evidence supporting the allegations in this review. Luxus Car Mats Team

Dear Joseph, Thank you for your wonderful feedback. We’re delighted that your mats fit perfectly and that their quality exceeded your previous experiences. Every set is carefully crafted and packaged to arrive in pristine condition, so it’s especially rewarding to know yours arrived without creases or compression. We truly appreciate your trust and hope you enjoy the refined look and protection for many journeys to come. Luxus Car Mats Team

Dear Larry, We’re sincerely sorry that your order did not arrive within the expedited production timeframe. After paying an additional fee for faster service, you had every right to expect a more timely experience and clearer communication from us. To clarify, we did not refuse to refund the expedited production fee. A chargeback was opened before we had the opportunity to complete the refund directly, which required the matter to proceed through the payment provider’s dispute process. Nevertheless, we fully appreciate that the delay itself caused considerable frustration, and we take responsibility for not meeting the standard of service you expected. Our customer care team remains available to assist and ensure this matter is brought to a fair resolution. We genuinely regret that your experience fell short of the premium service we strive to provide. Warm regards, Luxus Car Mats Team

Hi Lindsay, We’re sorry to hear about your continued frustration and appreciate you taking the time to share your concerns. We’ve thoroughly reviewed the photos and the video you provided. From our assessment, the cargo mat is fitting as designed and aligns correctly with the main contact and coverage points of your vehicle’s trunk area. In the video itself, you also noted that “everything else seems to line up very well in the back of the car,” which is consistent with what we observed. Regarding the small area you mentioned near the back of the second-row seat, this is a very minor tolerance gap caused by natural seat contour variation. It is not part of the intended coverage area of the trunk mat design, and in practice it can be easily adjusted by slightly repositioning the mat upward if a tighter visual edge is preferred. That said, we do understand that expectations around “perfect coverage” can vary from customer to customer, especially with custom-fit interior products. We’re sorry if this has led to disappointment, and we also regret any feeling of lack of communication over the past month. We remain committed to supporting you and would still be happy to help if you’d like us to guide you through optimal positioning or review it again with additional photos from installation. Warm regards, Luxus Car Mats Team

Hi A.D, Thank you so much for your amazing review, we truly appreciate it. We’re thrilled to hear you’re happy with the quality and perfect fitment, and that it stands out compared to other options you’ve tried. That’s exactly what we aim for. Your recommendation means a lot to us. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Kairo, Thank you so much for your review, we truly appreciate it. We’re glad to hear you’re happy with the quality and that the mats fit like a glove. That’s exactly what we aim for. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Mark, Thank you so much for your amazing review, we truly appreciate it. We’re thrilled to hear the mats fit perfectly and that installation was easier than expected. It’s great to know you’re very satisfied with your purchase and enjoying the upgrade to your interior. Your kind words mean a lot to us. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Chris, Thank you so much for your incredible and detailed review, we truly appreciate it. We’re thrilled to hear that your experience exceeded your initial expectations and that the quality, fit, and overall finish delivered that OEM-plus feel you were looking for. It’s great to know the honeycomb stitching and craftsmanship elevated your interior to that level. We’re also glad our team was able to keep you updated throughout the process and provide a smooth experience from order to delivery and beyond. Your continued support in future vehicle changes means a lot to us. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Steven, Thank you so much for your review, we truly appreciate it. We’re glad to hear you’re happy with the product quality, communication, and smooth shipping experience. That’s exactly what we aim to deliver. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Michael, Thank you so much for your review, we truly appreciate it. We’re glad to hear everything went smoothly and that the fit was good. It’s great to know the mats were easy to install and that you’re happy with how they look in your vehicle. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Ginaraye, Thank you so much for your review, we truly appreciate it. We’re glad to hear your mats fit your 2015 Hyundai Genesis perfectly and that you’re happy with how they look in your car. It’s great to know they added that elegant feel you were looking for. We also appreciate your kind note about wanting to share pictures. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Nylah, Thank you so much for your review, we truly appreciate it. We’re glad to hear the mats fit great and look good in your vehicle. That’s exactly what we aim for. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Earnie, Thank you so much for your amazing review, we truly appreciate it. We’re thrilled to hear the mats fit your CLS 450 perfectly and delivered exactly what you expected. It’s great to know you’re happy with the durability, ease of cleaning, and overall enhancement to your interior. We’d be excited to help you with your wife’s car as well. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Cameron, Thank you so much for your amazing and detailed review, we truly appreciate it. We’re thrilled to hear that our team was able to support you with the fitment for your new model vehicle and that the mats arrived safely in Tasmania. It’s great to know the installation was quick and easy and that you’re enjoying the convenience of keeping everything clean. That 10/5 rating honestly made our day. If you ever need anything, our team is always here to help. Warm regards, Luxus Car Mats Team

Hi Mark, We’re truly sorry for the frustration and disappointment you experienced with your order. After reviewing your case, your vehicle model required additional development time due to it being a newer and less common fitment, which unfortunately caused delays beyond our standard timeframe. This was a mistake on our side in not communicating the delay clearly and proactively enough, and we take full ownership of that. We also want to clarify that we reached out to you via email on two separate occasions after your review to try and resolve the situation and make things right, but we did not receive a response. Regarding the payment dispute, we understand you chose to file a chargeback, and we respect your decision. That said, we sincerely apologize for the overall experience you had with us. We are actively improving our communication and fitment confirmation process so situations like this do not happen again. If you do wish to reopen communication at any point, our team remains available and willing to help. Warm regards, Luxus Car Mats Team