The MailboxWorks (mailboxworks.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-11.
Mailbox Works's refused to take back a non-custom residential mailbox bracket that I paid $70 for because the manufacturer won't take it back. Huh? That is complete nonsense especially if I am willing to pay the shipping.
Reply from The MailboxWorks2023-06-20
Dear Stephen,
Thank you for taking the time to share your feedback. We sincerely apologize for any confusion or inconvenience caused regarding the non-returnable residential mailbox bracket. We appreciate the opportunity to address your concerns and provide further clarification.
We understand your frustration and want to assure you that we take your experience seriously. Our representative has already reached out to you and offered a resolution. Upon reviewing your case, we approved to provide a refund for the non-returnable item as if it had been returned. We strive to provide the best possible solution to our customers, even in situations where returns are not typically allowed.
While it was posted on the product page that this replacement part was considered non-returnable, we appreciate your feedback regarding the placement of the information on our website. As a result, we are taking action to make it more conspicuous and easily visible to customers. Your input helps us improve our website and enhance the overall customer experience.
Your satisfaction is important to us, and we hope that this resolution of providing you a refund without returning the item and fixing our website demonstrates our commitment to addressing your concerns. We value your business and would be honored to assist you with any future mailbox needs you may have.
If you have any further questions or require additional assistance, please do not hesitate to reach out to us. We are here to help.
Thank you for your understanding.
MailboxWorks Support | 866.717.4943 | [email protected]
Found this site looking for address plaques for our house. They have a very good selection and the details are great. Prices are very reasonable. I think there's something for every price range. The plaque we ordered was perfect for our house and very solid. The only thing I would have liked to see was a little more communication. No shipping info was sent. It just showed up at our door. Other than that, great.
Reply from The MailboxWorks2023-06-15
Thank you for sharing the details of your experience, we love to hear what our customers think and we are so glad you are pleased with your new Whitehall address plaque!
We do our best to send updates about your order as they become available, but sometimes our emails do end up being filtered into spam folders. Your shipping confirmation email with the tracking number might possibly be hiding in your spam (if it doesn't auto-delete), sent back on Jun 1st! We do apologize for any lapse in communication, and we hope you will keep us in mind for any future mailbox needs!
MailboxWorks Support | 866.717.4943 | [email protected]
Arrived quickly and packaged with damage prevention in mind. Paint finish is even and just what I was looking for!
Reply from The MailboxWorks2023-06-12
Thank you for sharing the details about your experience, Tiffany! We are so glad you are pleased with your new Special Lite wall-mount mailbox!
MailboxWorks Support | 866.717.4943 | [email protected]
My new mailbox took longer than I expected to arrive...but it was worth the wait. Excellent quality and the large size that I was looking for. Definitely recommend
Reply from The MailboxWorks2023-06-12
We apologize for the wait, and we greatly appreciate your understanding. While we do our best to provide accurate lead times and delivery estimates, occasionally unforeseen delays do occur. Thank you for taking the time to share your experience with us, Karen! We love hearing when customers love their new mailbox!
MailboxWorks Support | 866.717.4943 | [email protected]
Our plaque was perfect and shipping was fast. I am already getting ready to order another one to put on the house!
Reply from The MailboxWorks2023-06-09
Our goal every day is to make sure our customers love their new purchase, so we are so glad to hear about your new Whitehall address plaque! Thank you for your review, Allie.
MailboxWorks Support | 866.717.4943 | [email protected]
Easy to order. Mailbox arrived with one pice missing Customer service was very responsive and missing part was shipped out quickly without any issues.
Reply from The MailboxWorks2023-06-08
We are glad our team was able to get that missing item taken care of, and we thank you very much for taking the time to leave us a review!
MailboxWorks Support | 866.717.4943 | [email protected]
The product was as described, was packed well and came as scheduled. It is well made…what more can you ask for?
Reply from The MailboxWorks2023-06-07
Thank you for sharing your review with us, Joe!
MailboxWorks Support | 866.717.4943 | [email protected]
T
Tony S · 4 reviews · Verified · Experienced 2023-05-20 ·
★★★★★
Great experience
Reply from The MailboxWorks2023-06-06
Thank you for your review, Tony!
MailboxWorks Support | 866.717.4943 | [email protected]
V
Victoria · 1 review · Verified · Experienced 2023-05-16 ·
★★★★★
It looks even better than the picture
It looks even better than the picture. We just remodeled the outside of our home and it was just the right touch, We also purchased the solar light to go with it so the address would be visible at night.
Reply from The MailboxWorks2023-06-05
We're so glad you're pleased with your new Whitehall address plaque! Thank you for sharing your review, Victoria!
MailboxWorks Support | 866.717.4943 | [email protected]
Your recommendation means the world to us! We take pride in delivering excellent quality, and we're glad to hear that we met your expectations. Thank you for your support, and we can't wait to assist you with any future needs!
MailboxWorks Support | 866.717.4943 | [email protected]
The mailbox arrived sooner than expected. The puppy design is absolutely adorable. The flag on the side seems a little bit loose and isn’t firmly held in place when raised. The biggest challenge was finding the correct size mounting board for the post. Directions said 5 7/8 inch width. I called to verify that since I was only finding 6 inch widths. I was told that a 6 inch wide board should fit it properly. I bought one. It did not fit. A friend ended up cutting a piece of wood to size to mount the mailbox on the post .
Reply from The MailboxWorks2023-06-02
Hello, Sallie! Thank you for your detailed feedback!
We appreciate your kind words about the adorable puppy design of the mailbox and are glad to hear that it arrived earlier than expected. We apologize for any inconvenience caused by the loose flag and the challenge in finding the correct size mounting board. Your experience is important to us, and we'll take note of these points to help the manufacturer improve the product and instructions.
We're grateful for your support and hope you enjoy your new mailbox with the custom wood mount your friend made. If you have any further questions or concerns, please don't hesitate to reach out to us.
MailboxWorks Support | 866.717.4943 | [email protected]
The mailbox we received is above expection in quality, time. Address plate is perfect and well finished.I will definitely recommend to all of my friends.
Reply from The MailboxWorks2023-05-31
Thank you for your kind words and recommendation, Ankit! We're glad you are pleased with your new Whitehall mailbox!
MailboxWorks Support | 866.717.4943 | [email protected]
I placed my order in March. It is May 30 and I still do not have my order. Two orders were placed because I did not receive the first order. I was told I'd receive the second order on May 24 and I still do not have it.
Reply from The MailboxWorks2023-05-31
Thank you for taking the time to share your experience and feedback with us, we take matters like this very seriously and are working closely with the vendor to coordinate successful delivery as expediently as possible.
Instances like this are very rare, and definitely not the norm. In this case, the shipping carrier had difficulty making the delivery. We have gotten confirmation of a new shipment going out to you and will continue to monitor until the issue has been resolved. Thank you sincerely for your patience.
MailboxWorks Support | 866.717.4943 | [email protected]
Not happy with the purchase my mailbox after a long wait to receive it arrived damaged. I contacted Customer Service and I was informed that someone will contact me by the end of the day that was Thursday May 25th 2023 and I still waiting for the call till today May 29, 2023. I will contact my credit card company to dispute the charges. I am very disappointed.
Reply from The MailboxWorks2023-05-30
Thank you very much for making us aware of this issue, we sincerely appreciate and value your feedback, Maria! Our team has reached out to you and is working to resolve the issue. Your experience is our top priority, so we thank you for your patience and for the opportunity to provide you with support!
MailboxWorks Support | 866.717.4943 | [email protected]
This is the second address plaque we have ordered. Looks great! Highly recommend
Reply from The MailboxWorks2023-05-30
We are so happy to hear you are pleased with your new Whitehall address plaques! Thank you for leaving a review, Cindi!
MailboxWorks Support | 866.717.4943 | [email protected]
