The MailboxWorks (mailboxworks.com) has a 4.5 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 5% are 1 star; The business has replied to 83% of negative reviews. Last updated 2026-08-11.
Worth the Investment--a lovely home warrants a lovely mailbox
We had a really nice and heavy duty Victorian mailbox, but a contractor backed into it and ruined it. I shopped around and finally found MailboxWorks. FANTASTIC and varied merchandise, including the very heavy-duty, ornate, heavy metal Victorian Pedestal Mailbox that is similar to our old, destroyed one, but with added improvements of a large, locked "back" door and a labeled, bright, brass, front letter-slot cover ("LETTERS"). MailboxWorks.com shipped this straightway, much to the joy of our postman, Larry, and to our great joy, also. The mailbox is absolutely stunning, painted with an enamel-looking, forrest green. All of the hardware was included, although we did buy some additional hardware to sturdily affix the base to a concrete mailbox foundation. We used a hammer drill (1000x better than a masonry bit on a regular drill) and concrete expansion anchors made by Red Head. The box was installed well and securely with this system, and that took very little time.
Reply from The MailboxWorks2023-03-22
Thank you so much for your kind words, Mimi! We greatly appreciate the opportunity to be your mailbox provider! We aim to offer the best balance of price and quality for all products we sell. We hope you’ll keep us in mind for any future mailbox needs.
MailboxWorks Support | 866.717.4943 | [email protected]
Looked up what I needed for my Gaines mailbox, emailed regarding some details and received the new door and hardware sooner than expected. Coupled with a price that was somewhat better than others, this was the right place to order from.
Reply from The MailboxWorks2023-03-20
We really appreciate your review! Thank you!
MailboxWorks Support | 866.717.4943 | [email protected]
My order arrived very quickly. I priced the same product on other websites and mailboxworks had the most affordable price.
Reply from The MailboxWorks2023-03-03
Thank you so much for sharing your review with us, Shawn! We work hard to offer great prices, and we love to hear your feedback!
MailboxWorks Support | 866.717.4943 | [email protected]
The mailbox arrived very quickly. It is sturdy and just what we were looking for (locking mailbox that was made very well).
Reply from The MailboxWorks2023-03-01
It's great to hear that you are pleased with your MailBoss mailbox! Thank you for your review, Laurie!
MailboxWorks Support | 866.717.4943 | [email protected]
They had e Carly the lock set that was needed for our mailbox!!! It was shipped and packaged with care and was a snap to install too!!!
Reply from The MailboxWorks2023-03-02
Thank you so much for sharing your review, Melissa! We love to support our customers and provide quality products. We hope you will keep us in mind for any future mailbox needs!
MailboxWorks Support | 866.717.4943 | [email protected]
Bought a mailbox kit on the website. Mailbox kit was shipped and recieved in a timely manner. All parts were packed well. Assembly instructions were easy to understand. Mailbox was quality constructed. Went together perfectly without any problems.
Reply from The MailboxWorks2023-03-01
We are very glad to hear you had a good experience, and thank you for sharing your review, Timothy!
MailboxWorks Support | 866.717.4943 | [email protected]
Easy to order product arrived when promised and it looks great
Reply from The MailboxWorks2023-02-27
Thank you for sharing your review, Tim! We always appreciate our customers' feedback, and we're glad you are pleased with your Whitehall address plaque!
MailboxWorks Support | 866.717.4943 | [email protected]
The sign is nice but I sure wish I would have purchased the bigger size as this one is a little too small. I asked my husband before purchasing and he said the smaller address sign but it turns out I should have gotten the bigger one. All in all it's a nicely built sign and I would recommend.
Reply from The MailboxWorks2023-02-20
Thank you for writing us a review, Holly! We are glad you are pleased with the quality of your Whitehall address plaque. If you ever need any support, you can always reach us at the listed contacts, we're happy to help!
MailboxWorks Support | 866.717.4943 | [email protected]
Easy ordering process was the start. The quality of the sign, quick turn around process and Final product we’re the best part. Being made in the USA is great.
Reply from The MailboxWorks2023-02-17
Thank you so much for sharing your experience, Jeretta! We take pride in the quality of our products and service, and hope you will keep us in mind for any future mailbox needs. Kindly,
MailboxWorks Support | 866.717.4943 | [email protected]
Very well made product. The mail box and post was carefully packed. Received ahead of schedule date. This is my second time from ordering. The first one is still in great condition over the years. I just move is the reason for my last order. Well worth buying.
Reply from The MailboxWorks2023-02-20
Thank you for sharing your experience! We hope to continue to have the privilege of being your source for mailbox needs!
MailboxWorks Support | 866.717.4943 | [email protected]
j
john Martin · 3 reviews · Verified · Experienced 2023-01-27 ·
★★★★★
The mailbox is very well made and has a…
The mailbox is very well made and has a very attractive appearance. The installation was very straightforward and easy. The attachment of the cast aluminum plaques was done with adhesive material. My only concern was the longevity and effectiveness to hold these somewhat heavy objects over time. They can be screwed into place according to older instructions so that may be an alternative method of attachment. Overall very satisfied with the purchase and appearance.
Reply from The MailboxWorks2023-02-13
Thank you for your detailed review, John! We always appreciate feedback, and we love that you are satisfied with your Whitehall Balmoral Mailbox. If you ever need any assistance with your mailbox or the adhesives, please feel free to reach us at the below contacts, as we are happy to help!
MailboxWorks Support | 866.717.4943 | [email protected]
J
Jane E · 1 review · Verified · Experienced 2023-01-24 ·
★★★★★
High quality
The mailbox arrived on time. The installation and template made installation easy. Quality of material and workmanship is top notch.
Reply from The MailboxWorks2023-02-13
Thank you for sharing your experience, Jane! We take pride in offering high quality products and service, and we hope you will keep us in mind for any future mailbox needs.
MailboxWorks Support | 866.717.4943 | [email protected]
The instructions for the hardware need to show examples to make it easier to understand
Reply from The MailboxWorks2023-02-09
Thank you for your review, Tom! We appreciate your feedback and will forward it to our team, and we hope you will keep us in mind for any future mailbox needs!
MBW - MailboxWorks Support | 866.717.4943 | [email protected]
One out of 3 pieces arrived weeks ago, still waiting for the rest...
Update, last piece arrived on 1/31 after getting all the pieces it's unclear how to mount, instructions (just pictures) suggest burying in gravel, but I bought mounting parts from the mailbox works, however using the supplied parts will expose either two bars at the bottom that seem meant to stabilize the mount in rock/soil or the holes where those bars go, so I probably end up setting it directly into concrete making the $78 flanges unnecessary - spoke to them on the phone and they promised install instructions from the manufacturer... still waiting.
Reply from The MailboxWorks2023-01-31
Thank you for taking the time to share your review, we greatly appreciate your feedback. At this time we are glad to report FedEx tracking shows the remaining 2 pieces have been delivered successfully.
We recognize you have been gracious in your patience while we coordinate your order's fulfillment, as two of the items were not included in your initial shipment. This is certainly not the norm, and we are grateful for the opportunity to remedy the situation.
We hope our customer service team has provided a satisfactory experience, and if you do have any further questions or concerns we may be reached at the following contacts. Kindly,
Update 1/31 @4:40PM EST - Thank you for following up! I have forwarded some resources provided by the manufacturer to your email address. If you still have not received the email, definitely let us know and we'll do our best to provide the support you need.
MailboxWorks Support | 866.717.4943 | [email protected]
Thank you for sharing your review, Lillian! We are happy to hear you are pleased with your Horizon Wall Mount Mailbox!
MailboxWorks Support | 866.717.4943 | [email protected]
Top didn’t fit exact, was a little tight in the corners and a little long in the sides but still matched and looks nice, just fronts a little higher than the back. Thanks
Reply from The MailboxWorks2023-01-20
Thank you for sharing your review, Floyd! We try to provide the best information to help determine replacement part compatibility, but small updates to the products can sometimes create slight fitment issues. We thank you for your understanding, and if you do have any questions we are here to support you for any mailbox needs!
MailboxWorks Support | 866.717.4943 | [email protected]
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Fran · 1 review · Verified · Experienced 2023-01-05 ·
★★★★★
Great Product
Great product and delivery turnaround time. Ease of ordering!
Reply from The MailboxWorks2023-01-19
We appreciate your review! Thank you, Fran!
MailboxWorks Support | 866.717.4943 | [email protected]
I love the way our mailbox turned out.
My only regret is I forgot to add street numbers.
The craft work is excellent
Reply from The MailboxWorks2023-01-19
Thank you for your review, Sherrie! I am glad to hear you are please with the quality. If you would like to add street numbers you can always reach out to us via the website, or at the contacts below. We are happy to help!
MailboxWorks Support | 866.717.4943 | [email protected]
