I have used this website previously and…
I have used this website previously and it has been fabulous. Just placed another order a week ago and getting g ready to place another. I can’t wait to receive!!!
About Masstone
Data updated- Website
- masstone.shop
- Category
- Shopping & Fashion
- Location
- Singapore
- Status
- Unclaimed
- Replies to negative
- 100% (2/2)
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About this business
Founded in 2015, Masstone was the authority in buying, selling, and trading luxury accessories including handbags, fine jewelry, watches, and small leather goods.
Written by the business, not verified by us.Is Masstone legit?
Masstone (masstone.shop) has a 4.6 out of 5 rating on OK.one, based on 20 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-10-24.
What people say
I ordered few things from this company…
I ordered few things from this company and could not be happier! THANK YOU!
Reply from Masstone2025-03-18
Thank you so much for your kind words! 😊 We're thrilled to hear that you're happy with your order!
Real people answer the phone
Reply from Masstone2025-03-10
Thank you for your review on our store, Elmer. I have updated the tracking number for your order. Wishing you have a good day.
Quality bag at good price
Quality bag at good price. Customer service responded promptly and addressed issue expeditiously.
Reply from Masstone2025-03-06
Many thanks for your valuable feedback. We really appreciate your feedback and commit a Wow service in the future.
Packed poorly to which purses were…
Packed poorly to which purses were misshapen. I won’t order again . Too much money for that quality . I have gotten better elsewhere
Reply from Masstone2025-02-26
We're truly sorry for this bad experience, please provide us any pictures of the item with poor packaging at +1(866)740-1340 or [email protected]
Their reply was delayed due to Chinese…
Their reply was delayed due to Chinese New Year and I was worried, but the item arrived safely. I am satisfied with the quality of the product.
Reply from Masstone2025-02-18
Thank you so much for your understanding! We truly appreciate you!
Great customer service and fast…
Great customer service and fast shipping. Products are very high quality.
Reply from Masstone2025-02-04
Thank you so much. I am very happy to hear that and hope you'll shop with us next time. Your satisfaction is our best motivation to move forward and develop our products as well as service.
Quality product
Quality product. Customer service very responsive
Reply from Masstone2024-12-19
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
Very Nice merchandise and great…
Very Nice merchandise and great customer service !
Reply from Masstone2024-12-19
We sincerely appreciate your business and your valuable feedback!
Excellent bags and service
I was pleasantly surprised when I received my bags and they looked exactly like pictured on the website, legit! I also had the best customer service experience when I needed an accessory for my bag, they delivered. They are high quality and I will continue to order bags from Masstone.shop in the future.
Reply from Masstone2024-12-04
It is so great to hear, Paula! Customers' satisfaction is our top goal to move forward, and we will try out best to deliver the best items to you. Have a blessed day!
Very nice and attention focused and…
Very nice and attention focused and pleasing the clients. I easily will have a new experience.
Reply from Masstone2024-11-28
Thank you for taking the time to share your positive experience, Tina. We're dedicated to providing the best bags, and your feedback motivates us sooooo much!
Reversible belt
First of all I was concerned it was a bad site so I did google checking to see if the site was legit. It was! I have to say this was a fast delivery & I am absolutely thrilled with the product I received. It’s amazing & will definitely be shopping with you again.
Reply from Masstone2024-11-21
We’re thrilled that our fast delivery exceeded your expectations! Our team works hard to make sure your orders always arrive quickly!
I bought a bag and received it…
I bought a bag and received it yesterday. Love it! Very well done.
Reply from Masstone2024-11-21
Thanks for being awesome, Malgorzata! We can’t wait to have you back!
Bag is beautiful
Bag is beautiful! Excellent quality and no funky smell. It was a little dented but will reshape with hanging. Great customer service as well. Thank you!
Reply from Masstone2024-11-18
Thanks for sharing your rating with us and the community. It is our pleasure to serve you!
Amazing
Easy ordering, fast shipping and product is amazing
Reply from Masstone2024-11-01
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon!
product was notthe same as shown in pictures
product was not as shown in pictures, poorly made, wasn't able to get a resolution from company. do not buy from them. product in pictures is not what you receive DO NOT BUY FROM THEM
Reply from Masstone2024-10-25
Thank you for your feedback. We're truly sorry to hear about your experience and want to assure you that the refund was issued. If you have any other questions or concerns, please don’t hesitate to reach out. We’re here to help!
great service
great service. good quality bag
Reply from Masstone2024-09-20
Good day, Marlene! I am Iris from Customer Service. It is so great to hear that you enjoy our product. Can't wait to serve you in the next order!
Cute bag!
It was an easy shopping experience!
Reply from Masstone2024-08-05
I am Iris from Masstone Customer Service, and it is our pleasure to serve you! I hope we will see you again soon!
Despite any doubts
Despite any doubts, I received what I ordered as represented.
Reply from Masstone2024-06-13
It is so great to hear, Memphis! Customers' satisfaction is our top goal to move forward, and we will try out best to deliver the best items to you. Have a blessed day!
Iris was an amazing and kind person to…
Iris was an amazing and kind person to work with. She helped every step of the way and went above and beyond. I look forward to working with Iris in the future
Reply from Masstone2024-05-03
Thank you so much. I am very happy to hear that and hope you'll shop with us next time. Your satisfaction is our best motivation to move forward and develop our products as well as service.
MasstoneUS - Dealiax
Temafes
Faszus
Temaus
Fasbags
Matchesfashions