Maximus (maximustribe.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Prompt responses, caring individuals, educated health care. They work with you to help you achieve your goals and follow-up regularly to make sure everything is going well. Not a single negative instance.
Prompt, knowledgeable care with consistent follow-through and zero friction is the experience we work hard to build and maintain. It means a great deal to hear it has come through that way from start to finish.
Extremely helpful and thorough. Kept me in the loop every step of the way.
Helpful, thorough support that keeps you informed throughout the process is exactly the standard we aim for. We appreciate you sharing your experience.
So far...4 weeks working with Maximus, I have received exemplary customer service, follow through, guidance, responsiveness and "product." The only part that has been shy of superior is their "Presentation." My expectation from the ratings (and price) is they need better packaging (presentation.) Apple products (for example) have set a gold standard for the receiving and opening of their expensive and highly rated products, I think Maximus could learn from this "user experience." They should "Dress up" their packing when users are receiving/unboxing of its product (welcome kit, testing kits, Product "TRT" delivery. Make every delivery a great experience!
Thank you for the thoughtful and detailed feedback — we're glad the service, guidance, and responsiveness have all been hitting the mark in these first four weeks. Your point on packaging and the unboxing experience is genuinely well-taken, and we appreciate you framing it so specifically.
I will say customer service definitely responds quite quickly and that’s a relief. Too many times you join up for things and then you’re forgotten, and at Maximus it’s been a great experience so far. I had a concern about the lab test testing and the pricing and it was explained and I feel much better. I will say that the customer service is very knowledgeable about their products and if you need help and trying to figure out what direction to go with, they can do that. Thank you for all that you’ve done.!
Feeling supported rather than forgotten after signing up is something we genuinely care about, and it's great to hear the team was able to address your concerns clearly and knowledgeably. We look forward to continuing to be there when you need us.
I loved the options. Whoever I talked with was very informative and helpful all along the way. I just wish after the initial shipment, the cost was not so high so I could not continue
Thank you for the kind words about the team and the experience — we're sorry to hear that pricing has been a barrier to continuing, and we have reached out through Trustpilot to see if there is anything we can do to help find a solution that works for you.
Attentive, responsive and committed to resolving issue
Attentive, responsive support that sees things through to resolution is the standard we hold ourselves to. We appreciate you sharing your experience.
Excellent customer service. Extremely fair pricing. Basically what I said in the title, duh.
We appreciate the kind words on both the service and pricing, and we look forward to continuing to deliver on both, Brandon.
Alondra, from customer support was absolutely wonderful in answering all my concerns. She handled this in such a professional and speedy manor. Her pride in her work shines through! 👏👏👏👏
Thank you for taking the time to recognize Alondra by name — professionalism and genuine pride in the work are exactly the qualities we look for in our team, and it's great to hear they came through so clearly. We'll make sure she sees this.
Had an initial issue that they more than properly solved for me. Their Customer Service is outstanding and highly responsive and they keep you apprised of your orders all throughout the process. Great company!
Going from a concern to a resolution that genuinely changed your perspective is something we take seriously — thank you for giving us the opportunity to make it right. The kind of responsive, communicative support you described is exactly what we hold our team accountable to.
Onboarding is straight forward, excellent response time to questions from both customer service and Dr., prescriptions delivered on time, easy labs with quick turnaround, and most importantly, the enclomiphene protocol is working as advertised. I spent over 2 years deciding on whether or not to join Maximus, I’m now 2 months in and it has been nothing but a great experience with better than expected results.
Two years of consideration followed by two months of results that have exceeded expectations is exactly the kind of outcome we work toward. We look forward to continuing to support your progress.
Like a well oiled machine - easy to setup, tests are quick and convenient, and everyone from the doctor to customer support have been great to work with - highly recommend.
Hearing that every part of the experience has felt that seamless, from setup to ongoing support, is exactly what we aim for. We appreciate you sharing that.
Communicating, and fast shipping
Clear communication and reliable delivery are two things we work hard to get right every time. We appreciate you sharing your experience.
Working with my doctor and the prescription renewal process is very easy. All in all I'm having a really good experience with this organization.
A smooth renewal process and a physician who is easy to work with are two things that make a real difference in the day-to-day experience. We're glad it has been a good one so far.
My subscription auto-renewed for 12 months. The week after I had a blood test with results that prevented me from continuing the protocol. Though the subscription is not refundable, I contacting customer service and they refunded the full subscription with no hassle or difficulty. I stated the problem to a chat agent, it referred it to a rep, and I received a message back saying they would refund the amount. If I am able to return to the protocol, I will definitely make it my first choice.
Handling a difficult situation with that level of straightforward resolution is the standard we hold ourselves to, and we're glad the team was able to make it right. We hope to have the opportunity to support you again down the road.
Customer service is great. Doctor is informative and works well with you. Products are top notch
Attentive support, an engaged physician, and quality products coming together is exactly the standard we hold ourselves to. We appreciate you sharing your experience.
Maximus tribe is a great provider of trt and has helped me drastically improve my quality of life. Whenever there’s issues or I need to ask questions regarding my protocol or prescription they are always helpful and thorough in the way that they help. Thank you guys for the experience and helping me get my life back!
Hearing that the experience has made a meaningful difference in your quality of life is exactly why this work matters to us. We're glad the team has been there when you needed them, and we look forward to continuing to support you.
I went through the signup process, but never had a doctor's appointment or blood work done. Noticed that they had been re-billing me $249/month for no reason (no product was sent because I never went through the process of having the bloodwork done or doctor's appointment to be prescribed) It's common for telehealth companies to pre-authorize your card after you complete the checkout, but you should never be billed unless you complete the process and begin treatment. Avoid this company at all costs
We apologize for the experience you've had with us. A manager has reached out to you directly and would like to help make this right. Please respond when you're able so we can work together on a resolution.
Maximus makes it easy to get what you need to feel good as a man. It gives you a doctor in your area that you can talk to because they’re in your same time zone. Maximus gives a good array of options when it comes to supplements that you need. Price for products is fair because it’s your health that you’re putting your money into so if you want to go cheap then you’re cheating yourself and your body. Every time I need something it’s always a real person or my doctor responding.
The combination of time-zone matched physicians, a broad range of options, fair pricing, and real people responding every time is exactly the experience we set out to build. We look forward to continuing to support you.
It’s been a great company to work with in accomplishing my fitness goals they actually listen ti what’s going on with ya and affordable would highly suggest using them
Thank you for the recommendation, Bryce — a team that listens and a price point that makes it accessible are two things we work hard to get right. We look forward to continuing to support your fitness journey.
Always a quick reply to questions! Very happy with Maximustribe
Knowing that your questions are met with a prompt response every time is the kind of reliability we work hard to deliver, Darren — thank you for sharing that, and we look forward to continuing to support you.
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