MaxSold (maxsold.com) has a 2.1 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-11.
What people say
A
Aaaaaaa · 1 review · Experienced 2026-04-30 ·
★★★★★
Error on their website. Lost me a bid
I placed a bid on an item it went through. I had 30 seconds to place another bid. I hit bid and then I hit okay to agree on the pricing and my bid just didn't show up. So I answered my bid again again. It didn't show up and I entered a higher amount just because sometimes that's required and it still didn't show up and then the auction closed so I didn't win for the item.
I contacted support but of course they're closed at night when all the auctions are happening. So they contact me in the morning and I told them the situation and basically they said well there's nothing we can do where I think they should have. If there was an issue with the website, some sort of taking the item and re-auctioning it between the people who were bidding on it due to an error in their system. The online support said they'd contact technical support to see if there was an error with the website, but even if they find an error, they're not going to get back to me in time for the pickup time. So basically I'm s*** out of luck is what it sounds like, Even though it was no fault of my own to why I lost the auction.
Also, Maxwell has extremely high add-on prices which on the nice side they do show you how much you will be paying total but the prices ridiculously high and it really doesn't have to be.
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Richard Adamiec · 2 reviews · Experienced 2026-04-29 ·
★★★★★
Maxsold sucks
Maxsold sucks . The auctions are 1800gotjunk People selling garbage. This is a quick scam online auction that the sellers are watching bidding you up to your max bid. Unless you are able to go and physically see what you are bidding on before you bid don’t waste your money and time. And maxsold customer service doesn’t care about your complaints. Cause they are just the online auction. Sellers list through them. In a nutshell shell your bidding on someone else’s trash .
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Dareck · 1 review · Experienced 2025-04-10 ·
★★★★★
As a buyer I have had no problems.
As a buyer I have had no problems.
As a seller it was terrible. Had to pay $300 up front and then they took 30% of my sales...lol
I basically lost money selling my items.
I tried to add pictures to certain items and couldn't do it.
Never sell with them again. Will continue to buy tho.
F
Florin · 3 reviews · Experienced 2025-12-14 ·
★★★★★
Very bad customer service
Very bad customer service
I miss my pick up because of the weather and they canceled my account
As a Seller (self managed) the process is very frustrating. If you make any mistakes with your listing you can just fix it yourself you have to email or call admin and have them do it. There should at least be a system that allows you to correct the mistake and then have them review the edit and get it approved. I couldn’t even change the address of my pick up location without having them do it and to top it off the correction doesn’t even reflect on your seller app. I ended up having to call again because I thought it wasn’t changed. Also, when I tried to change the pick up date (this is before the auction was live) it wasn’t corrected and I had to have two separate auction pick ups days apart instead of on the same Sunday.They wouldn’t do anything, what a hassle. For the amount of work and money I made after I could’ve posted them on FB Marketplace (where I normally post) and got triple my money and less hassle. I definitely would not recommend Maxsold and would actually warn friends or family what they are getting themselves into.
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Susan Buckingham · 1 review · Experienced 2026-02-01 ·
★★★★★
Max Sold is Max rip off
I've experienced some of the same problems other people have. It's not just not accommodating the customer. It's downright theft. I missed my purchase pickup by 10 minutes and the seller would not give me an alternative time although I phoned her immediately and she was only 5 minutes away. So I was charged on a bid of $181 ....$60 between tax and Max sold fee. They said there would be a charge for the refund which also was the entire tax and Max sold fee. So a total of $120 for something I never received. They are thieves and only care about their commission. The seller is always protected even if they are wrong
My last experience was amazing due to the seller & Doug. Doug puts up with me being moody and at times inappropriately angry and is still kind to me. Thank you Doug.
I am writing because this last seller was the kind of human I was always expecting at a sale but rarely saw. I am here and hope she sees this. Thank you so much for the clothes you sold me. They are beautiful, better than the pictures and they are clean. They smell of detergent. I need to steam a couple of shirts but girl, thank you so much. As you know, this is a crappy week but even the extreme cold yesterday could not dampen my happiness. And you are an amazing human and I wish you all the best. Thank you for being decent, kind, compassionate, responsible, reliable and beautiful.
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Ivan · 1 review · Experienced 2026-01-10 ·
★★★★★
Change pick up date
Change pick up date when i was on location already, i coulnt make it on the new date, asked for shipping but the just BS that main person made a mistake, is not the first time, im done with this people
J
Joe DealFinder · 1 review · Experienced 2026-01-06 ·
★★★★★
Garbage company
Garbage company. Just bought VarageSale and has been stealing money from me without any customer support.
Paid for premium for months but once the company changed hands they kept taking the money but denied service.
Can't get a hold of anyone there beyond the first AI message. I've tried to reach someone who can help 10 times now, empty void.
Do NOT pay this company any money, just use free services if anything.
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RM · 1 review · Experienced 2025-12-07 ·
★★★★★
Very disappointing- I missed pick up…
Very disappointing- I missed pick up due to the confusion by the affordable shipping company . All I was asking is for an alternative pickup arrangement - but the customer service don’t want to do there job.
They charge 18% buyer’s premium which is totally steal + 13% Tax = 31% on top of your each bid , and most items have issues - they have the worst terms and conditions and at the end
They put everything on buyer - then what do you charge 18% premium for ??
That’s insane : stay away- I would say run - I spent over 8k and learnt the lesson hard way,
If your item is below $20 - no refund - but still they will keep your $20+ (18% premium + 13% tax ) . Total steal . A big SCAM
T
Ta An · 1 review · Experienced 2025-12-13 ·
★★★★★
Very high buyer's premium and tax on…
Very high buyer's premium and tax on top of the item price + buyer's premium that quickly adds up. On top of that, every single auction I've gone to pick up, I've noticed almost all the employees are rude and dismissive, as if we're picking things up for free vs the fact that we are paying customers. Their terms and conditions include the fact that you should inspect items before leaving pickup, yet I had the seller laugh at me and the maxsold employee talk about electronics "as is" when I asked about checking if they're working. Another auction had the seller hand off bags outside his place. How are we supposed to check items then?? Not worth it for the price and their rude behaviour.
This platform is being used/ run by fraudsters. I saw one item that was an emerald sold on Nov 30 and the same was listed again in another auction for December. This wouldn't be possible without insiders bidding and trying to game the auction.
I had a deeply disappointing experience with a MaxSold auction in Aurora, Colorado. The pickup was chaotic and unsafe--no signage, long delays, and strong chemical odors from the items. The seller was unresponsive and disorganized, and several lots were missing or not as described.
MaxSold denied a refund despite clear documentation and their own policies being impossible to follow under the circumstances. Their support team repeatedly cited terms that don't account for unsafe or misleading conditions, and refused to escalate the issue.
Buyers should be aware that MaxSold does not guarantee safe pickup environments or enforce seller accountability. Proceed with caution, especially for lower-value lots or unfamiliar locations.
C
Card Guy · 1 review · Experienced 2025-10-12 ·
★★★★★
I won a bid for a mere $27 and was…
I won a bid for a mere $27 and was unaware of the no shipping arrangements. That is my own fault that I missed the pick up date and time. An alternate pickup date was not offered nor was a refund. I requested a refund for the $27 not for the Premium cost or the tax just the $27 bid. I was told no sorry no refund. I wasn't asked if I would like to arrange other options for pick up or not. I spend roughly $5,000-$10,000 a year on sports cards but will NOT be making any more purchases through Maxsold. Recommend using a different auction service.
C
C Young · 1 review · Experienced 2025-08-08 ·
★★★★★
Don't deal with MaxSold
I talked to Abner at max sold asked how the commission worked even gave a example if something sells for 100.00 Max sold only charges 30% = 30.00 to a max of 300.00 until 30% hits 300.00 dollars .
I signed up over 45 items . They are charging me $300.00 for the sale. My sales it was at 744.00 which to me would be in the 30% range = $223.00.
No they are charging me $300.00
My client was unable to get registered to bid and I bid for him which they are charging me 300.00 for that. Total charges 600.00 for selling $744.00. Do not deal with this company give your stuff aawy. Very poor communication poor way to register poor business ethics.
Bad been using these for years this was the absolute worst one. Bought vacuum for 49 bucks with tax 67. Said used once good working condition.. lies. When I got home it was in a bag that looked like a dog pooped in it the vacuum itself was disgustingly like filled with hair and clumps of crap.. here’s the kicker cord was frayed to the point of unsafe and when I noticed this an hr later when trying I sent maxsold a msg… my refund was denied because it was 49 not 50 dollars before tax and I should have examined it when I was there.. perhaps I should have asked to clean a piece of the carpet at their house as well? Worse scammers than marketplace and that by far was the grosser and last item I will ever buy stay clear safe yourself grief
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Renee · 1 review · Experienced 2025-08-23 ·
★★★★★
NO BUENO!
Honestly, the employees I've encountered at the Lakeland, FL, pick up sites have been pretty good. I've bought ceramics, pottery, and glass dishes lots at three auctions and was surprised to see that at each auction pick up location, most of the items were wrapped up, taped up, and the boxes taped shut. Naively, I actual thought this was nice and I appreciated it, especially since at each site, I had several boxes of dishes to pick up. Although this did preclude me from inspecting the items, as well as the fact that none of the pick up locations had or provided areas for buyers to inspect their purchases. It was basically, here are your items, now be on your way. So, after being pushed out, I just took my purchases and left. However, when at home and unwrapping the items, some had major chips. Nothing in any of the descriptions of the lots of dishes I purchased stated anything about any/some items being damaged. Also, a power cord was missing which rendered the percolator useless. And then one lot of china I bought specifically listed dinner plates, but when I got the set home and unwrapped it, they were salad plates, not dinner plates. I completed the online forms to alert the company of all of its mistakes made and requested minimal percentages for refunds. The response I received was basically, TOUGH; if you don't review your purchases on site, you're screwed. I've purchased a LOT of glass and dishes. So, from now, I am going to write questions on the live auction sites for every lot I'm bidding on. And at every pick up site, I am going to require they provide me a comfortable area where they are going to wait for me to take my time to inspect each and every item, regardless of how long it takes.
I thought the idea of an online auction was a great idea to keep stuff out of the landfill and get a good deal on used items. The fact that they add on $45 on top of my bid of 145 as a premium is ridiculous. But the bait and switch alone wasn’t the worst part when I went to go pick up my item right at the time. They tell me too. I met by crutch, rude old ladies that have an attitude like I’m an annoyance to them by being there there was no organization of to where things were. The one lady tells me to go inside with a gentleman to find the item while another lady is yelling at me to not go through the house. First time ever using it and it will be the last learn from me go somewhere else.
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Peter De La Cruz · 2 reviews · Experienced 2025-08-14 ·
★★★★★
I only started purchasing from Maxsold…
I only started purchasing from Maxsold about two weeks ago and, in that short time, I’ve already spent a fair amount of money. Overall, I’ve been very satisfied with the products, the sellers, and the pickup process.
That said, this one-star review stems from a very disappointing experience. When you win an item, pickup must be done at a specific location and within a set time frame. If you need any adjustment, you’re instructed to contact Maxsold, who will then coordinate with the seller.
In my first three purchases, the sellers were extremely accommodating and helpful, which left me impressed with the customer service. Unfortunately, with my most recent purchase, I requested a different pickup date and emailed Maxsold. I never received a reply, so I called their contact center. The representative I spoke with was extremely rude, told me that “Randy” had already said absolutely not, and went as far as to suggest I shouldn’t have bought the items in the first place.
For me, customer service is a key driver of business success. Because of this incident, I immediately deactivated my account and will no longer be purchasing from Maxsold. This review is simply a reminder: empathy goes a long way in customer service—you never know what someone may be going through.
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Penny · 1 review · Experienced 2025-08-07 ·
★★★★★
I was a buyer for a Maxsold auction
I was a buyer for a Maxsold auction. I love the idea, but the percent added on to the base bid was just too high. With their cut and taxes (for some reason? why taxes when we are buying used from another person?) it wound up being almost 25% additional cost on top. If you are bidding a small amount or get something for a super low price, it's not too bad. But those costs really, really add up, and it isn't the seller making that money either. From what I gather from other reviews as well, the seller has to pay a lot off the top of their earnings as well. I won't do this again, it just isn't worth it.
