This is not a scam bank
This is not a scam bank. I have been using it for over 3 years
About Maybank
Data updated- Website
- maybank.com.sg
- Category
- Money & Insurance
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 3 reviews
- Replies to negative
- 0% (0/3)
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Is Maybank legit?
Maybank (maybank.com.sg) has a 2.0 out of 5 rating on OK.one, based on 4 user reviews collected here. It is listed under Money & Insurance and its reputation is poor. 50% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Why I shall be closing my Maybank accounts
I opened my Maybank (Singapore) accounts to add another bank to the several others in Singapore that I already have accounts with AND because my siblings are highly valued private wealth clients of MB. Regrettably, I have found that the service received from my RM (and through the app) has been dismally frustrating. Foreign transfers are charged at high rates & not waived (unlike the only other bank I use for foreign transfers, where all fees & charges are waived) and when I try using the MB app to make transfers to my own account with another Singapore bank, these keep being blocked because the app reports that my daily limit is 2.5% of the actual set limit!! Consequently, I had to make a transfer of the maximum permitted (to myself) which was delayed by 12 hours. The final straw was when I tried making the reduced transfer today, I was informed that I had exceeded my daily transfer limit - even though the last (& first) transfer was 24 hours ago. In short, it has been like suffering a death by a thousand cuts. I shall, of course, be closing my accounts with this client-unfriendly (unless you have deposits of many millions & as my RM says are in MB’s private wealth segment.
Maybank dnt believe in compassion and…
Maybank dnt believe in compassion and dnt relate to customers.
Extremely disappointed with Maybank’s Visa Platinum Cashback Card and product team
Extremely disappointed with Maybank’s Visa Platinum Cashback Programme I’ve been a loyal Maybank cardholder since 2013, consistently meeting the S$2,000 monthly spend for the 3.33% cashback. But recent changes have made it nearly impossible to track what counts as eligible spend—and my appeal for a one-time exception was denied twice. 📉 Poor communication: Only vague SMS updates. No app notifications. Previously eligible transactions were suddenly excluded without clear explanation. ✅ I qualified for July and August. ❌ In September, I made a CardUp payment (with a 2.5% fee), assuming it counted toward the General Category Spend. Turns out it didn’t—due to reclassification, which I only learned about after calling customer service. 📞 Even the service team took hours to calculate eligibility. My appeal was escalated but denied—despite this being my first request and the first quarter with new rules. 💳 I’ve been a responsible customer for over 10 years. But this experience has left me seriously considering cancelling all my Maybank cards. Other banks are more transparent and willing to make reasonable exceptions. 👤 I requested to speak with the product manager. That request was denied. 📅 This is the first quarter with the new policy—some grace should be extended. 👎 Overall, a disappointing customer service experience. #Maybank #CashbackFrustration #CustomerExperience #CardUp #UnfairPolicy #DisappointedCustomer
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