About Mediriser
Data updated- Website
- mediriser.com
- Category
- Vehicles & Transportation
- Location
- United States · Wilmington
- Status
- Unclaimed
- Last 12 months
- 35 reviews
- Replies to negative
- 40% (2/5)
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Is Mediriser legit?
Mediriser (mediriser.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 40% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Product received
Product received. Even though I had to wait few weeks longer than expected, support team always were updating me about the situation. I respect their professionalism.
Purchased the dignity lift
Purchased the dignity lift. Arrived promptly but unfortunately was damaged. I reached out to customer service for return and replacement. They responded within hours and had my replacement shipped the same day. Excellent service!
They made my order fast and complete…
They made my order fast and complete Can't wait to get my cart and hit the trails very polite people will be doing business again
Questionable Customer Service
Our experience with this company was extremely frustrating. We ordered a part with 2-3 day shipping, but it took over five weeks to arrive. For the first two weeks, there was no communication or delivery. We reached out via email, phone, and webchat, but received no responses on any platform. After another two weeks of failed attempts to contact them, we filed a complaint with the FTC. Only then, three hours later, did we finally receive a response from the company. It took yet another week for the part to arrive. For constructive feedback, I strongly recommend the company prioritize customer service. A timely response to inquiries—within 24 hours—is essential for a positive customer experience. Improved communication and adherence to promised shipping timelines would make a significant difference.
Reply from Mediriser2025-07-12
Dear Dona, Thank you for your feedback. We’re truly sorry to hear about your frustrating experience and appreciate you taking the time to share your concerns. We would like to clarify a few important points: You placed the order on Dec10th evening and first contacted us on December 18th. We returned your call on December 21st. While our response was delayed due to the Pre-Christmas season and a high volume of inquiries, we did make efforts to follow up and stay in touch. The item you ordered was temporarily out of stock, and you agreed to wait for it to become available. The product was delivered on December 30th, which does not reflect a five-week delay. Our website clearly states that the item ships within 1–3 business days after payment, not that it is delivered within that time. Shipping itself generally takes 7–10 days. We did not receive any contact from the FTC regarding this matter. We completely understand your frustration when ordering a very urgent and sensitive item like a scooter’s battery, and we take your feedback seriously. Improving our response times and customer communication—especially during peak seasons—is a top priority moving forward. Thank you again for bringing this to our attention. Sincerely, Mediriser Team
The product is just as advertised
The product is just as advertised. Arrived in good shape and easy to assemble.(our son did it)
Good Condition
Sauna delivered in good condition. Third time using it and it works fantastic!
Delivered in good condition
Delivered in good condition. Recommend!
I appreciate your time over the phone
I appreciate your time over the phone. Just purchased the wheelchair.
Very fast shipping
Very fast shipping. Recommend!
We are very thankful to Sara for…
We are very thankful to Sara for answering all our questions
Thank you for helping me choose the…
Thank you for helping me choose the scooter. Looking forward to receiving it.
Delivery took a few days longer than…
Delivery took a few days longer than the estimated deadline, but the lift works well
The customer support here is very good
The customer support here is very good! I appreciate the help with my order from whoever I spoke to.
I ordered a medical bed
I ordered a medical bed. Smooth and easy transaction. The bed arrived in good condition
I purchased a sleep chair
I purchased a sleep chair. It was delivered in 6 days and is very comfortable. I am satisfied with my order and am giving a 5- star rating to this company.
Very pleasant customer support.
Best price in the market
Best price in the market. The carriers were very friendly and helpful when delivering the bed to my home. I also appreciate them answering all my questions about it. Great company!
Very pleasant customer support
Very pleasant customer support. Received my scooter after 6 days. I am very satisfied with my purchase.
The rep was very informed on product…
The rep was very informed on product and helped filling my order, will buy again thank you