Melia Co (melia-co.com) has a 1.0 out of 5 rating on OK.one, based on 76 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 100% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Many buyers stated that the garments delivered were entirely made of cheap polyester instead of the natural wool shown clearly in the online advertisements. Consumers also pointed out that the clothing sizing was completely inaccurate, leading to ordered items that did not fit properly at all.
However, some customers also noted that securing a full refund proved very difficult, frequently involving complicated return processes and tiny partial compensation offers. A few other people also felt that they successfully resolved their refund requests after contacting their payment providers or receiving direct company support.
Auto-generated from all reviews of this business. For reference only.
The jumpers I received are 100% polyester and made in China. One of the jumpers was not even one that I had ordered. When I requested a full refund, Melia handed my request over to a company called Scenery Trade. They told me I would have to return the items to China at my cost! Melia and Scenery Trade are absolutely rubbish. So much for Melia's returns policy that you have 30 days to return your items!! Also, the items are shown as GBP but as soon as I pressed the 'Pay Now' button, it changed to USD and I ended up having to pay an exchange rate fee. This has got to be a SCAM.
Just received the jumper. The website stated they are hand crafted and made from natural wool yarn but the label says polyester! Very poor quality. As for the photo of someone knitting one of the jumpers on the website...........We have been conned. I'm asking for a refund under Consumer Rights Act 2015.
Please don’t buy from this company. Asked for 2 x 4XL and received 1 x 3XL & 1 x 4XL. Trying to return them is like getting blood out of stone. Why should I pay when it’s there mistake. Have offered me a 20% refund and keep the poor thin quality jumpers. Not happy.
If I could give zero stars I would. This company knowingly mis-sells cheap, mass-produced polyester pullovers as artisan-produced Icelandic sweaters. PayPal immediately refunded me the purchase-price on acknowledgement of the deception. Under no circumstances buy anything from this company.
Yes, a total rip off, I take a medium size ordered a large this jumper is to small.
Far to thin not warm at all, No Melia labels anywhere, just Chinese labels total
scam,,and not hand knitted, machine made, just beware total Scam Seller..
Dont go near this Chinese SCAM - theyre currently advertising Closing Down Sale 80% off.
These are Polyester not wool, & the sizes are way too small.
Theyre closing down because Paypay are sueing their backsides off!!!
Terrible quality items: very unlike the photos - seams shoddy, neck and wrist areas baggy and out of shape. All packaging has Chinese printing on so I assume they are made in China and nothing to do with Norway. Have emailed customer services 4 times in 5 days with no reply so no way of returning, Some products not actually knitted, but printed onto poor quality fabric!! So very dishonest marketing. Avoid like the plague.
Thank heavens for Paypal who refunded my last minute purchase of a Woollen Sweater as a Christmas present for my wife. I won’t repeat everything that others have written, but this is a scam company offering counterfeit machine made polyester sweaters. Do Not Go There!
Besonderheit bei China-Shops (SEHR WICHTIG)
Betrüger aus China versuchen oft Folgendes:
Sie verlangen, dass du die Ware auf eigene Kosten nach China zurückschickst
Rückversand kostet oft 30–60 €
Oder sie geben absichtlich falsche Rücksendeadressen
Was du NICHT tun solltest
❌ Kein „außergerichtliches Angebot“ des Shops akzeptieren
❌ Keine private Einigung außerhalb von PayPal
❌ Kein Teil-Rückerstattungsangebot akzeptieren („Wir geben 30 % zurück“)
❌ Nicht selbstständig nach China zurücksenden ohne PayPal-Entscheidung
[SCENERY TRADE CO., LIMITED] 回复：
Dear Customer,
Thank you for contacting us.
Below is our address:
Address: Room 310, 3rd Floor, Building M, No. 1223 (Feige Industrial Park), Guanguang Road, Guanlan Street, Longhua District
City: Shenzhen
Province: Guangdong
Country: China
Postal Code: 518000
Recipient: Chen
Phone Number: 19925410592
Because our warehouse is in China, shipping costs may be relatively expensive. We recommend that you go to the post office to inquire about the specific shipping costs before deciding whether to return the goods.
If you are sure you need to send it back, please tell me again and I will tell you the information that needs to be noted in the package. Please do not send it back directly, because if your order information is not included in the package, we will not be able to refund you and you will lose the package.
If you change your mind and want to accept the 30% refund, we are willing to continue to refund you or you can keep the package.
If you have any questions, please feel free to contact us.
Sincerely,
customer service center
You muppets - Do you all seriously think you were going to get a hand-knitted Icelandic wool jumper for £35, when the genuine article will be minumum a couple of hundred £? The old adage "If it looks too good to be true..." comes to mind. If you'd done any backgound checks first, you'd have quickly discovered that a company supposedly trading since 1957 only created their website in November 2025. They're now advertising a closing down sale, so they're clearing off, along with your or your card company's money. The scammers have produced a very smart AI'd website, there's also an identical one for the Netherlands (and who knows where else), so they've likely made £millions from scamming 1000s of people. Google and Facebook are awash with these very smart scam sites and should be held to financial account for providing such an easy marketplace for scammers to defraud people. Before you make any purchase from a non-household name website, check TP reviews and run the web address through a website checker first!
not pure wool , not handknitted , not conforming to the Scandinavian wool certificate cited , not the right colour , not the right size , not the freepost promised - they charged £9.99 for delivery and insurance . Ugly , shoddy and insulting . The most expensive rag ever at £42
Like other reviewers I am disgusted with this company. My "icelandic wool" jumper is 100% polyester, and very poor quality polyester at that, shiny and just nasty. I ordered a large but it is obviously meant to be large if you are a small Chinese lady. The sleeves are far too short and the general fit is small. The neckline is awful. I have sent the company customer services an e mail demanding a refund and a pre paid label to return the item but am not holding my breath!
Like another lady said, I wish I hadn't been taken in by the clever advertising and had read the revies first!! Hindsight is a wonderful thing.
Don't buy here!
Articles are not as they are described or promoted.
No dispatch note and no return slip accompanied the delivery. You have no chance to return the articles if they are not right.
The company hides behind varies actors along the line.
Rubbish absolute rubbish, the only thing that was true was it was purple! Complete scam, I have opened a dispute through credit card. Customer service emails bounce or ignored, phone number is in Hongkong.
They responed to this review thanking me and saying 'it would help buyers ' I hope it does this a site built deliberately to deceive
Product was not at all what I ordered, polyester not wool. Truly awful! I cannot even find an address to return it. No response whatsoever. I see no way of getting a refund. Appalling, fraudulent and a complete rip off. Stay away - this is a scam.
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