MiOT Store

Thank you so much for your wonderful review and for your continued trust in MiOT Store! We're especially pleased to hear that you were happy with our communication, customer service, and competitive pricing. Your feedback truly motivates our team to continue providing the best possible service and support to our customers. Thank you again for your recommendation.

Thank you for your 5-star review! We’re glad to hear you found the phone cases worth the price — that’s exactly what we aim for. Enjoy your purchase, and feel free to reach out anytime if you need anything else!

Thank you so much for your 5-star review! We’re really happy to hear you had a great experience and everything went smoothly. Your feedback means a lot to us. If you ever need anything, we’re always here to help. Enjoy your purchase! 😊

Thank you so much for your 5-star 👍👍👍👍👍 review! We truly appreciate your feedback and are glad you’re happy with your experience. If you ever need anything, we’re always here to help. Enjoy your purchase! 😊

Thank you for your feedback. We’re sorry to hear about the issue with the touchscreen. We have already sent you a few emails offering support, but unfortunately, we haven’t received a response yet. We are fully ready to assist you and resolve the problem as quickly as possible. Please kindly check your inbox (and spam folder) and get back to us so we can proceed. If you’re interested in receiving support, we’ll do our best to help. Otherwise, we would appreciate it if you could review or update your comment accordingly.

We’re truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating the situation with the charger must have been. As mentioned in our communication, we did offer compensation in USD along with additional bonuses to make up for the inconvenience, but unfortunately, this solution was declined. We’re sorry this part was not reflected in your review. We would also like to clarify that on our website we clearly indicate the type of phone being sold and the charging adapter included. The adapter provided is a global version intended for international use, and we do not advertise it specifically as a USA charger. That said, we genuinely regret the inconvenience this caused you. The manufacturer indeed supplies only the EU-standard plug and does not provide a US-standard plug; furthermore, the product page did not indicate that a US-standard plug would be included. The product description includes a complete unboxing video that clearly demonstrates the plug specification contained within the package is the EU standard; please kindly refer to the provided YouTube video link. On a manufacturers web-ste there is also no US 120W power adapter shown: https://oukitel.store/products/charger and https://oukitel.uk/pages/oukitel-wp30-pro-specs So, it is impossible to offer you the product which is not supported by manufacturer. We hope that despite this issue, you are enjoying the phone itself — it is a high-quality device, and we truly want you to have a great experience with it. If there is anything further we can do, please don’t hesitate to reach out.

Thank you very much for your 5-star review and for sharing your experience with us! ⭐⭐⭐⭐⭐ To be frank, we truly appreciate your honesty about having low expectations at first — it makes us even happier to know that we were able to exceed them. We’re glad the item arrived safely and in good condition, especially considering the difficulties you previously experienced with the authorised service centre. We also appreciate your patience regarding the tracking confusion with Aramex. Occasionally international shipments are transferred to a local courier (in this case Delhivery) for the final delivery stage, which can sometimes cause temporary tracking inconsistencies. We’re happy everything was cleared through customs and delivered to your doorstep without damage. Thank you again for your trust and support — it truly means a lot to us. We hope to serve you again in the future!

It means a lot to us that we could succeed where others couldn’t, and we truly appreciate your trust and patience throughout the process. If there’s ever anything else we can assist you with, we’re always here to help!

We’re delighted to hear that you’re happy with the items. If you ever need anything, we’re always here to help.

We’re delighted to hear that you’re happy with the item. If you ever need anything, we’re always here to help.

Thank you so much for your 5-star review! We’re really happy to hear you had a great experience and everything went smoothly. Your feedback means a lot to us. If you ever need anything, we’re always here to help. Enjoy your purchase! 😊

Dear Adolfo, Thank you for your feedback. We completely understand your concern regarding the delivery time. Please note that we processed and shipped your order on time and provided you with a tracking link shortly after dispatch. According to the tracking information, your package is currently with USPS. As the parcel is already in the hands of the local delivery service, we kindly ask you to contact USPS directly for the most accurate and up-to-date delivery details. Unfortunately, as an international seller, we do not have direct control over local postal operations once the shipment has been handed over to the carrier in your country. In most cases, USPS delivers within a reasonable timeframe, and delays are usually related to local processing. Trustpilot is not responsible for delivery services, so for faster assistance we recommend contacting us directly via email at [email protected] — we are always happy to help and look into any issue together with you. Thank you very much for your understanding. We truly appreciate your patience and your order. Kind regards, MiOT Store

Thank you for your review and for rating us ⭐⭐⭐⭐! We’re glad you chose us, and we sincerely apologize that your order arrived later than advertised. Occasionally, shipping delays can occur due to carrier issues or external factors beyond our direct control, but this is never the experience we aim to provide. Your feedback helps us improve, and we’re already working on making our delivery timelines clearer and faster. If you ever need assistance with an order or have questions about shipping, our support team is always happy to help. We truly appreciate your patience and hope to serve you again with an even better experience next time!

Thank you so much for your kind words! We’re really happy to hear that you’re satisfied with our service and the shipping. Your feedback truly means a lot to our team and motivates us to keep delivering the best possible experience. We hope to see you again soon!

We are truly sorry that you had a negative experience with MiOT Store. However, we believe it is important to clarify the facts for transparency and for other customers reading this review. Despite our standard corporate policy, we personally went out of our way to support you and did more than we were obligated to do: We issued a 100% refund of the full amount you paid to us We additionally offered up to a 50% discount on a future purchase as a gesture of goodwill We proposed several resolution options, all of which you agreed to in writing, confirming by email that you were satisfied with the outcome The replacement screen you received was fully tested by our technical team and confirmed to be in perfect working condition. Nevertheless, we accepted your concerns and resolved the matter entirely in your favor by issuing a full refund. We would also like to clarify that MiOT Store operates transparently and internationally, with physical business addresses and logistics partners in the United States, the United Kingdom, Germany, Poland, Hong Kong, and China. Notably, your return was shipped locally within the United Kingdom, where it was received successfully and your 100% refund was completed. All our company information and addresses are listed openly and in full compliance with platform and legal requirements. We genuinely regret that, despite a full refund and additional goodwill gestures, you remain dissatisfied. Our team always strives to resolve issues fairly, professionally, and with maximum consideration for our customers.

Thank you for your review! We’re glad the product is correct and hope it works perfectly for you. If you have any questions, we’re always here to help

Thank you for your review! We’re glad the shipping was fast and hope the product works perfectly for you. If you have any questions, we’re always here to help

Thank you for your kind feedback! We’re glad your purchase went smoothly and truly appreciate your recommendation

Thank you very much for your review

Thank you very much for your feedback.