MoeGo (moego.pet) has a 4.3 out of 5 rating on OK.one, based on 45 user reviews collected here. It is listed under Animals & Pets and its reputation is good. 82% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 57% of negative reviews; 43 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
M T · 1 review · Experienced 2025-05-01 ·
★★★★★
⚠️ Warning to Grooming & Salon Owners:
⚠️ Warning to Grooming & Salon Owners:
If you use MoeGo Pay, know that your customers are treated as MoeGo’s customers and your processing volume is counted as MoeGo’s, not yours. I’ve processed six figures through their system and have been requesting a simple verification letter for months — still nothing. They also advertised Stripe-based financing, but after signing up I was redirected to a different lender with a credit check and high-interest merchant cash advance. Be careful — once your money goes through MoeGo Pay, you lose control of your own data and financing options.
— Martha T., The Pampered Pup (Mobile, AL)
Reply from MoeGo2026-04-06
Thank you for sharing this - we understand why this would be frustrating, especially when it involves your revenue and financing.
We want to be clear on a few key points for you and others reading: your customers and your business data remain yours. MoeGo provides the payment infrastructure, but we do not take ownership of your client relationships.
On financing, you’re right to call this out. If it was communicated that Stripe financing would be available and that wasn’t the experience you had, that’s NOT okay. We need to be clear and accurate in how we set expectations, and we obviously fell short there.
We partner with third-party providers to offer financing options, and terms and approvals are determined by those providers. We recognize that not every offer will be the right fit.
Regarding the verification letter, we understand how important this is. This document is unfortunately not ours to provide. We should have done a better job setting expectations. Unfortunately in your case, Stripe refused to provide the document. We know this is painful. We are sorry.
We appreciate you raising this and would like to help find a path forward. If you’re open to it, please reach out directly to [email protected] and we’ll work with you on next steps.
S
Shelby · 1 review · Experienced 2025-05-01 ·
★★★★★
They don't let you cancel and keep…
They don't let you cancel and keep charging you even after you close shop. They just pause for 6 months and auto renew.
Reply from MoeGo2025-09-08
Hi Shelby,
thank you for sharing your feedback. Previously we have receive your request to pause the account, and the pause was applied for six months as requested. Once the six months pause ends, the subscription will be automatically resumed. Please note that cancellation can be done at any time with no restrictions. To cancel your subscription, you can reach out to our customer support at anytime and we will be more than happy to assist you.
F
Felix Riba · 4 reviews · Experienced 2025-08-19 ·
★★★★★
Game-Changer for Our Mobile Grooming Business
We’ve been using MoeGo for three months now, and we couldn’t be happier. We’ve had so many inquiries coming in, and once we set everything up, it was such a relief because MoeGo now handles everything automatically.
It was very easy to integrate with our website. My favorite feature, especially since we run a mobile grooming business, is the smart scheduling. We didn’t put any limits on location—we just told the software to schedule using smart scheduling, and it works great. Most of our appointments for a given day end up in the same area, which saves us a ton of time.
It’s also very user-friendly. Once you explore the settings, everything is straightforward to use. It has great integrations for customers to leave reviews, and the built-in SMS feature works perfectly.
MoeGo truly has everything in one platform, and I highly recommend it!
Company: Low Stress Pet Services (located in the Ohio Valley)
J
Julie Vo · 1 review · Experienced 2023-05-24 ·
★★★★★
Moego is a great grooming software app…
Moego is a great grooming software app that can make it extremely easy to manage for those running a grooming operation. I came from two other grooming softwares so I was able to compare.
Moego offers great benefits such as:
- AMAZING customer support. they are super responsive and will assist in every way they can
- Smart scheduling
- Electronic service agreements
- Embedded or link custom intake forms
- Great reporting
- Stripe integrated payment processing with important custom tipping option
- Option to defer convenience fee to clients which saves owners lots of money
- Auto reminders and confirmations
Some things that Moego still lacks
- Seamless integration between desktop and mobile. Some features work great on mobile while others only work great on desktop. Getting a state of parity between the two is important
- Lack of integrated Google reviews
- No batch smart scheduling
- option to click on phone number to text message clients directly. They want to push their SMS messaging
So all in all it is a great app but still has a ways to go in becoming the premier grooming software in the industry. Would still recommend over others
R
Ryan · 9 reviews · Experienced 2023-04-03 ·
★★★★★
Customers pay to book. We pay to use.
Firstly I can be blamed for not understanding everything about this dog grooming online booking system before we started our subscription. Once we went through all the hard work of "going live" we find out from our customers that they have to pay Moego to book their pets into the system. We already pay a monthly subscription fee and an elevated credit card processing charge so I really do not understand why our customers need to pay as well. It is for our benefit that customers book in online as it saves us time but why would they want to do this for a premium? Now we have to find a new grooming system and start the long process over again.
We have brought this up with Moego but they said that this can not be changed but in the future they could look at passing the fee onto us. So annoyed that our big jump into online booking has been a big jump backwards.
Reply from MoeGo2023-05-19
Hello Ryan,
I apologize for the unpleasant experience you had. We have addressed the issue with Daniel and would like to clarify that the booking fee is only applicable when you use the prepayment feature. By turning off prepayment, your clients can still book you through online booking without any booking fee. I hope this resolves your concerns. If you have any further questions, please don't hesitate to reach out. We are always here to help and just a message away.
