MoissaniteCo.com (moissaniteco.com) has a 4.6 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 80% of negative reviews; 55 of them were added in the last 12 months. Last updated 2026-08-10.
Bought engagement ring. Broke almost in half 3 weeks of having it. Wife was not able to wear her ring for our wedding, wedding reception nor our wedding photos even though they said it had a rush when we sent back to get fixed. Super disappointed to spend so much money on a ring that is supposed to last forever for it to break so soon and not even get it back in time for the most important times of my wife’s life. Probably will not buy from here again.
We wanted to love our experience with this company but unfortunately their customer service is awful and completely rude. We ordered an eternity band for my wife and we had ordered it too small with it being hard to resize these bands we figured the company would take care of it for us. Not only did they provide no help when we reached out to them but they were rude and took long to respond back. We would’ve paid for them to resize the band but they refused to take the ring back because it was past the time for return. I’m sorry but your finger size changes with time so do we just never get the chance to resize the ring in the future? We spend money on something and have to worry about how we might not be able to wear it if the ring size changes. So ridiculous. Do not buy with them! I’ve been to plenty of jewelers who care about customer service and would care to take the ring back and get it resized for you. This company only cares about getting money and not keeping long term customers.
We’re sorry this experience was frustrating. Eternity rings cannot be resized and must be fully remade to change size. In this case, we already remade the ring once at no cost and accepted the original back even though it was not returned in new condition. Our return and exchange policy allows 30 days, and the second exchange request was made nearly three months after that period had passed. While we always try to help when possible, we weren’t able to make an additional exception in this situation. We appreciate the feedback and wish you the best.
Excellent online shopping experience! One suggestion would be to organize your Ring catalog numbers so they would be easier to find if you need to go back and search. Also very helpful customer service to answer questions and guiding us to resources like ring sizing. We are excited to receive our purchase!!
So I'm giving this review 5/5 stars only because it took an extra MONTH to get my wife's 20th Anniversary Diamond ring and wedding bands in. This is our Second ring purchase as my wife's original wedding ring is a Moissanite from here! However, James did an EXCELLENT job of keeping me informed that the first ring they made did not pass Quality Assurance and so they had to make an entirely NEW Ring! We went with the Lab Grown Diamond and it's ABSOLUTELY GORGEOUS! We were compensated for the lateness of her rings with matching earrings, which was ABOVE and BEYOND what any Normal Business would have done! That's why they get 10 Stars, IMHO!
There is no phone number to call and speak to anyone.
Hello Josh, we are always available during regular business hours. Unfortunately it was late in the evening when you attempted to contact us (central time) which is the reason nobody was available. We apologize for the inconvenience.
I'm very disappointed with MossaniteCo. I ordered my daughter a beautiful 3 stone pendant necklace on Dec 13. I used the provided code Santa10 to ensure delivery by Christmas Eve. No word from the company until I emailed them (Live Chat would not work, no phone number) they replied saying they apologized. There was a delay in the manufacturing process or something and it wouldn't get her on time. They in no way communicated this to me until I reached out to them first. Very disappointed. The company seemed well reviewed. But now I won't get my daughter 's main Christmas present for Christmas. I will not buy from them again. Should have gone with Charles & Colvard I guess. I would like to report and update. Mossanite Co. has delivered 2 ctw earrings in way of an apology and correction. I am satisfied with this, and can now happily recommend their products, as they do stand behind them. Thanks Mossanite Co!
Hello Josh, I’m truly sorry we let you down, especially on a Christmas gift for your daughter. Unfortunately, we had an unexpected production issue that prevented us from meeting the promised Christmas Eve delivery timeline. That said, we should have proactively notified you immediately, and we’re already working on improving our process even during the busiest times of year so this doesn’t happen again. As we confirmed with you by email, we’re sending a complimentary pair of earrings as an apology for the disappointment and inconvenience caused. Thank you for giving us the chance to make it right, and again, we’re very sorry.
I requested an item that was no longer in stock, and customer service was able to find the item and send me a link to order. The ordering process was easy, I can't wait to see the ring. Thank you!
I heard about MoissaniteCo from a coworker and I'm forever in her debt. I was very stressed about finding a ring to propose that was in a style we liked and was affordable. MoissaniteCo was offering a ring I liked at only 60%~ of the cost of its diamond counterparts. I was worried about not getting my future fiancée diamonds, so I talked to other women in my life and when I showed them moissanite compared to diamonds they expressed jealousy and I heard multiple times that they wish their man had gotten them moissanite INSTEAD of diamonds. All the stress about my proposal went away so fast thanks to MoissaniteCo.
I have ordered 5 rings (3 custom) and studs, all set in 14k white or yellow gold from MoissaniteCO, and will be ordering more. I started investigating moissanite about 12 years ago and, as a lover of diamonds and as someone who makes jewelry, I have become the biggest fan of moissanite as the best alternative to diamonds. My MoissaniteCO jewelry is just as beautiful, finely crafted and durable as any diamond jewelry from a reputable fine jewelry merchant. I ordered my favorite “dream” stone cuts (pear, Asscher, antique oval and emerald cut) for a small fraction of comparable diamond prices. I have not yet purchased a lab diamond but might in the future and I believe both Moissanite and lab diamonds are preferable to natural diamonds for affordability, the environment and ethical considerations. MoissaniteCO staff work online only but they are responsive, provide many options, CAD renderings and clear pricing. No issues with delivery. Once, a small stone dislodged from my 9-stone band and MoissaniteCO repaired it quickly without hassles. I purchased a lab created Columbian emerald from MoissaniteCO that my professional jeweler thought was a natural emerald at first. I have helped friends make their initial purchases from MC. Don’t believe the campaign of moissanite bashing by the natural diamond industry. I wear my Moissanite jewelry daily with no issues and receive compliments regularly. I own natural diamonds and prefer my moissanite pieces. Highly recommend.
Having made two significant purchases from Moissanite in the past 18 months, it may be said that I am a return customer. I would add that I am more than a satisfied customer, as they have always provided outstanding products and service. Recently, I had a situation where the order was placed late, but needed for an anniversary gift. They responded perfectly and the ordervwas received in time for the anniversary. It is not a normal practice for me to post such comments, but their service levels warrant this commendation.
Bought an engagement ring here and they quickly helped me find the correct one for my fiance. The ring itself is absolutely beautiful. I will be buying more from here in the future.
Ashlie answered all my email questions, even sent me photos of rings to check if a certain band fit with a setting, and really helped guide me through the process! She was so kind and responsive that I knew I could be confident in my purchase. Thank you!
I wanted t review several options after getting some information on e-mail. I thought it would be possible to make some substitution from a pendant already on sle, but on which we needed a 20" chain. I felt much better after getting clarification form Ashley as to what possibilities were. I originally though I could order the pendant and get a less expensive chain, but after looking a local alternatives, I felt better using those matched with pendant.
I received my 7mm Moissanite solitaire today and I absolutely ADORE it. Its beauty exceeded my expectations and my jaw practically hit the floor the moment I saw it! Also, this company is a total gem.. no pun intended ;] Their customer service is phenomenal, and we will definitely be doing business again! Thank you so much Moissyco!
The ring my husband ordered was beautiful, and I was thrilled. But the experience we’ve had over the past year with MpossaniteCo has been incredibly disappointing. After just a few months of wearing the original ring, the main moissanite stone came loose. We reached out, and they told us to send it in at our own expense, including paying for insured shipping. That ring ended up lost in the mail, and we went four months without a ring while waiting for the USPS insurance claim to process. We eventually repurchased the exact same ring, and within ONE WEEK of wearing the brand new ring, the main stone is loose again. That’s two rings in a row with the same issue. And even though we’ve now technically owned the ring for a year, I’ve only had it in my possession for maybe 6 months total between all of this. We asked if they could cover the cost for us to have it repaired locally to avoid another shipping disaster and they flat-out said they would do nothing for us unless we ship the ring back to them. After already losing one ring in the mail and going through months of stress, that’s just not acceptable. The ring design itself is beautiful, but the quality and customer service have made this a really upsetting and exhausting experience. Now after doing some deeper digging into the company, I realize there are a lot of others having these same issues. Very disappointing that they can get away with this.
Thank you for your feedback and for sharing your experience. I’m truly sorry for the frustration you’ve had with both rings, as well as the stress caused by the shipping loss. That’s not the experience we want any customer to have. We understand your hesitation to send the ring back given what happened before. To help address that, we provided a free, insured return shipping label so the ring could be sent to our jeweler for repair at no cost to you. This option remains available, and we can work with you to ensure the safest and most trackable shipping possible. While we don’t typically reimburse for repairs done by a third party, we did offer to review your jeweler’s repair estimate so we could see what options might be available in this case. We haven’t yet received that information, and without knowing the actual cost, we can’t approve any reimbursement. If you’d like to proceed with a local repair, please have your jeweler provide a written repair quote and email it to us. Once we have that, we can determine whether a partial or full reimbursement is possible. We value your business and want to help you get your ring back in perfect condition. Please let us know how you’d like to proceed.
I really loved that they had an at-home try on program. This made choosing the right ring online a much less stressful endeavor! Love this company!
While going through the entire ring choosing, upgrading, and waiting process, I kept myself entertained and somewhat patient by reading all the wonderful testimonials from happy customers. There have been so many perfect adjectives used already, that I'm afraid my words of praise might not have the impact I wish... but here goes. I began the process of looking for a moissanite ring in January. I already knew I wanted one, I just needed to find the right jeweler. When I found Moissaniteco., I knew I was on the right track. Everywhere I looked, I found happy, satisfied customers. So, I began the search for a ring. All through my choosing process, the ladies in 'chat' were patient and helpful. Sometimes, I would ask three question in a day... LONG , LENGHY ones too. Finally, they referred me to customer service, where I met Chris and later, Craig. THEY WERE WONDERFUL , and never tired of my questions and the weekly changing of my mind. I recieved the most beautiful ring today. ENG 551 , with a 7mm center stone, all OECs, in yellow gold. It is RADIANT ! I have a very well cut diamond, 1.25 carat, D-E color, and except for the different cuts, these stones could be sisters to my diamond. My ring is simply spectacular. And contrary to popular opinion, the yellow gold sets off the stones like nothing I've ever seen before ! My husband is totally sold now on Moissaniteco.... which is a GOOD thing, since I plan to be back for MORE ! And ..... SOON !!!
This is the second ring I have ordered from MoissaniteCo and the whole experience has been great. The ring I received already is absolutely gorgeous and well made. I'm so happy with my purchase. They were open and clear about the timeline for the ring and it shipped very quickly. I highly recommend
I asked them to do some custom work - exchanging a stone for a larger one and then using the existing to place into a new design. They were helpful and easy to work with!
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