Molchanovs International is dedicated to sharing our passion for freediving with the world. Our mission is to elevate the expertise of freedivers at all levels through comprehensive training programs and resources, foster vibrant global and local freediving communities that inspire and support enthusiasts, and develop cutting-edge gear that ensures the best possible underwater experience. Join us in exploring the depths and embracing the freediving lifestyle!
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Is molchanovs.com legit?
molchanovs.com (molchanovs.com) has a 4.3 out of 5 rating on OK.one, based on 111 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that the items are comfortable, beautifully designed, and perform reliably well during water sessions. Furthermore, people often highlight the remarkably fast delivery times and the supportive, efficient customer service team who are always ready to help.
Some reviewers were not happy with the delivery process, mentioning delayed shipments, missing tracking information, and packages getting stuck at customs. A few consumers also noted frustrating experiences regarding customer support communication, reporting slow replies or a complete lack of response when trying to modify active orders.
Auto-generated from all reviews of this business. For reference only.
Anna was absolutely amazing. I was in between sizes on foot pockets with an upcoming trip. She helped to ensure prioritization getting both pairs to me on time. Even though I returned the wrong ones, this has been an excellent customer service experience.
Reply from molchanovs.com2025-04-14
Hi Laura,
Thank you so much for your kind words! It was truly a pleasure assisting you. We're glad we could get both pairs to you in time for your trip, and no worries at all about the return — we're just happy we could help you find the right fit. Wishing you the best on your adventures, and we’re always here if you need anything in the future!
Warm regards,
Molchanovs Customer Support Team 🌊
Ordered the Items and Received in a timely matter.Great to Deal with.Great Product!!!
Reply from molchanovs.com2025-04-14
Hi Todd,
Thank you so much for the great review! We’re thrilled to hear everything arrived on time and that you’re happy with both the service and the product. It was a pleasure having you as a customer — we hope you enjoy every moment with your new gear!
All the best,
The Molchanovs Team 🌊
Outstanding customer service and very comfortable wetsuit
The customer service experience at Molchanovs is the best I've had so far. I ordered a wetsuit in December for a DeepWeek event in February, but just a few days before the event, the package hadn't arrived at my home in Colombia. Even though the problem was with my country's shipping company, Molchanovs helped me quickly ship another wetsuit to USA so a friend of mine could receive it and take it to the event for me. Since the first package still have not been delivered, Molchanovs decided to refund the first wetsuit even though the Colombian shipping company was responsible for the incident. I must also say that communication is very efficient; they always respond to my messages within a day. Last but not least, I must say that I am very happy with my new wetsuit. I used the website's sizing chart to decide on my size, and the wetsuit fits me perfectly. It's clearly of very good quality, and it's also quite comfortable. Thank you so much Molchanovs for helping me get my wetsuit in time for DeepWeek!
Reply from molchanovs.com2025-04-14
Hi Juan,
Wow — thank you so much for your incredibly kind and detailed feedback! We're truly honored to have supported you in time for DeepWeek, and we're so glad everything worked out despite the unexpected shipping issues. It means the world to us that you felt supported throughout the process and that you're loving your new wetsuit — especially that the fit and comfort are just right!
Your trust and patience were key, and we're happy we could find a solution together. Enjoy every dive in your new gear, and we’re always here if you need anything else in the future.
Wishing you many more amazing underwater adventures! 🌊
Warm regards,
The Molchanovs Team
Good delivery time and product looks high quality.
Reply from molchanovs.com2025-04-14
Hi Andres,
Thank you for your feedback! We’re happy to hear your order arrived on time and that you’re pleased with the quality of the product. We hope it serves you well on all your upcoming adventures!
Best regards,
The Molchanovs Team 🌊
Change DPD, very slow and unreliable. Havent received my products yet… Whats the point in branded products when I could by similar swimming apparel in my own city, from Decathlon shop?
Reply from molchanovs.com2025-04-14
Dear Albert,
Thank you very much for your feedback. We truly value every opportunity to improve and serve our community better.
We understand how important timely delivery is, and we’re sorry to hear about your experience. While DPD may not always be the fastest courier option, it has consistently proven to be a reliable partner, especially when it comes to international shipments. One of the key benefits of using DPD is that it often helps our customers avoid high import taxes, which can be a significant advantage. Even with other courier services, standard shipping from China to Hungary generally takes around 2 weeks, and with DPD, delivery typically falls within 2–3 weeks depending on the season, national holidays, and customs clearance times.
Regarding your thoughtful comment about branded products — we understand that it can be tempting to opt for similar items available locally. However, Molchanovs is more than just a brand. We carry a deep legacy within the freediving community, founded by world-renowned freedivers Natalia and Alexey Molchanov. Our gear is developed by and for freedivers, with a focus on performance, innovation, and education — values that set us apart from mass-market alternatives.
Thank you again for supporting us. Should you have any further questions or need assistance, we’re always here to help.
Warm regards,
Molchanovs Team
Measurement guide is very helpful and easy to get the right size. All important details are in the website and the right pages. looking forward to receiving the new suits.
Reply from molchanovs.com2025-03-03
Hi, Robert!
Thank you for your kind words! We're glad to hear that our measurement guide and website details made selecting the right size easy for you. We hope you love your new wetsuits when they arrive!
If you have any questions or need further assistance, feel free to reach out. Happy diving!
Molchanovs Freediving Team
Everything was quick and easy. Shipping was very quick and on time. Quality wetsuit!!
Reply from molchanovs.com2025-02-27
Hi!
Thank you for your great feedback! We're thrilled to hear that your experience was quick and easy and that you're happy with the quality of your wetsuit.
Enjoy your dives, and we look forward to serving you again!
Molchanovs Freediving Team
As a beginner to monofin, core silicon is easy to use. And it felt great. However, there is a minor appearance defect on my monofin. So I can't give a 5 star.
Reply from molchanovs.com2025-02-27
Hi Aiman,
Thank you for your feedback, and we’re glad to hear that the Core Silicon monofin is easy to use and feels great!
We’re sorry to hear about the minor defect and appreciate you bringing it to our attention. One of our customer service representatives will be in touch with you shortly to resolve this issue.
Your satisfaction is very important to us, and we want to make sure you're completely happy with your product.
Sincerely,
Molchanovs Freediving Team
Hi Milton,
Thank you for your feedback! We're glad you had a prompt delivery experience. Enjoy your gear, and let us know if you need anything else!
Happy diving,
Molchanovs Freediving Team
The suit I ordered was on backorder, Molchanov's offered me another suit I could use until mine came in.
Thank you for great service
Reply from molchanovs.com2025-02-27
Hi Darren,
Thank you for your kind words! We're glad our team could provide a solution while you waited for your suit. Your satisfaction means a lot to us — enjoy your dives, and we’re always here if you need anything!
Molchanovs Freediving Team
Molchanovs staff has been very patient and attentive to my exact specifications I wanted in my fin. And the monofin I bought is a superior product. My dynamic performance has jumped from around 210 meters to about 240 meters, so far! And I'm just getting started!
Reply from molchanovs.com2025-02-27
Hi Brady,
Thank you so much for your amazing feedback! We’re thrilled to hear that our team could meet your specifications and that you're seeing such great results with your new monofin.
Congratulations on the performance boost — 240 meters is incredible! We can’t wait to see how far you go next. Keep pushing those limits!
Sincerely,
Molchanovs Freediving Team
Great products and great customer service! Thank you Anna, I love my special edition mint bi fins.
☮️♥️🌍🐟🌿🍄🐾😂
Reply from molchanovs.com2025-02-12
Hi Carlos,
We're so happy to hear that you love your limited edition MINT Core Silicone Bifins! Thank you for your support and kind words. Anna and the team truly appreciate it!
Wishing you amazing dives ahead!
Molchanovs Freediving Team
Anna K. from Molchanovs has provided some of the best customer service I have ever had ! Very quick with responding back, kind and understanding. Thank you so much ! If I could give 6 stars I would.
Reply from molchanovs.com2025-02-12
Hi Natalee,
Thank you so much for your kind words! We’re thrilled to hear that Anna K. provided you with such a great experience. Customer satisfaction is our top priority, and we truly appreciate your support. If you ever need anything, we’re always here to help.
Happy diving!
Molchanovs Freediving Team
the airline removed the protection from my monofin. and it broke. I wrote to airline, they needed confirmation from the manufacturer that it could not be repaired and everything else. Manager Anna wrote everything down correctly, which helped me solve the problem with compensation.
Reply from molchanovs.com2025-01-30
Hi Ladislav,
Thank you for sharing your experience! We're sorry to hear that your monofin was damaged by the airline, but we're glad that our team, especially Manager Anna, was able to assist you in resolving the issue and securing compensation. Ensuring our customers receive the best support is always our priority.
If you ever need further assistance, don’t hesitate to reach out.
Happy diving!
Molchanovs Freediving Team
Hi Firdaus,
Thank you for your review! We're happy to know you had a positive experience with our service. Your feedback means a lot to us.
Thank you for choosing Molchanovs!
Not a good experience, won’t be ordering again. Poor communication, and dreadful service. Good luck!
Reply from molchanovs.com2025-01-22
Dear Kiana,
Thank you for sharing your feedback.
We are truly sorry to hear that your experience did not meet your expectations. Please allow us to provide some context regarding your order.
At Molchanovs, we operate four warehouses located in China, South Korea, Russia, and the USA. Typically, we ship to Canada from our US warehouse. However, limited edition items, such as the CORE line gear in mint color that you ordered, are initially stocked at our production facility in China. This ensures the quickest availability for customers interested in newly released or exclusive products.
Before your purchase, we made every effort to inform you that your order would be shipped from our China warehouse, and this information was confirmed again after the order was processed. Additionally, our sales manager was in regular contact with you to provide updates and address any questions you had.
We are genuinely sorry that our communication did not meet your expectations and that you were dissatisfied with the service provided. We would be grateful if you could share any specific suggestions on how we could improve. Your insights are invaluable in helping us enhance our processes and provide a better experience for all our customers.
Thank you for your time and understanding. We hope to have the opportunity to serve you better in the future.
Best regards,
Anna and the Molchanovs Team
Amazingly fast shipping on my last order. Only 1 1/2 weeks from China to Australia. And the new Sport BiFins 3 Fibreglass blades are awesome!
Reply from molchanovs.com2024-12-12
Hi Darren,
Thank you for your fantastic review! We’re thrilled to hear that your order arrived so quickly and that you’re loving the new Sport BiFins 3 Fibreglass blades. It’s great to know they’re living up to your expectations!
We wish you many amazing dives ahead!
Best regards,
Molchanovs Freediving Team
My men suit has arrived in very bad conditions with a lot of profond creases
Reply from molchanovs.com2024-12-03
Hi Romain,
We sincerely apologize for the condition in which your wetsuit arrived. Our customer support team will be reaching out to you shortly to resolve this issue and ensure we make things right.
Thank you for bringing this to our attention, and we appreciate your patience as we work to address your concern.
Kind regards,
Molchanovs Freediving Team
Dear Robert,
We’re sorry to hear that you haven’t received your parcel yet. Customer satisfaction is very important to us, and we’d like to resolve this issue for you as quickly as possible.
Our customer support team will reach out to you by email today.
Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
Best regards,
Molchanovs Freediving Team
Hi Sergey,
Thank you so much for your review! We're thrilled to hear that you had an excellent experience with us. Your feedback means a lot, and we look forward to serving you again in the future!
Best regards,
Molchanovs Freediving
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