Montana West World (montanawestworld.com) has a 4.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 78% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I made what I feel was a pretty expensive order, atleast for me on My 29th and have not received my full order it is now July, I have inquire through chat several times to see what the hold up is and no clear response. It is a couple of mystery boxes, I never imagined it would take this long.
Reply from Montana West World2026-07-21
Dear Customer,
Thank you for your order and for taking the time to reach out to us. We truly appreciate your support and your patience throughout this process.
We are very sorry for the delay in delivering your full order, and we sincerely apologize for the unclear responses you received through our chat support. We understand how frustrating this must be, especially for an order that meant a lot to you.
Please know that we take this matter seriously. We have assigned a dedicated team member to personally look into your order and follow up with you directly with a clear update as soon as possible.
We value you as a customer and are committed to making things right. If there is anything specific you would prefer as a resolution, please don't hesitate to let us know.
Once again, we apologize for the inconvenience and thank you for your understanding. We will be in touch shortly.
I bought a mystery box , purse and wallet. At first look I wasn’t sure I liked the black and white cow print. I started unpacking it and looking at the straps and the space inside. It’s very well made and now I absolutely love it.
This is the second mystery bag I bought and I love it! Delivery was quick and the quality is great!
D
Dan Rozell · 1 review · Experienced 2026-05-15 ·
★★★★★
Pre ordered
Pre ordered, only wish there was more communication about the expected date.
Was a delivery issue, which the Montana West service team helped tremendously with the resolution, 5 Stars !
Bags are awesome, highly recommend !!!!
s
sharhom · 2 reviews · Experienced 2026-06-29 ·
★★★★★
Love the mystery boxes
The delivery is fast, I love the mystery of not knowing what I get until I open them. I think its a great deal! The first time I got 2 nice size bags this time I got 1 medium size and 2 small ones. I ordered 2 men's wallets but haven't gotten those yet.
S
S D LAWRENCE · 10 reviews · Experienced 2026-06-26 ·
★★★★★
TOP NOTCH ON EVERY LEVEL
I adore these gorgeous purses & products (and they're better in person)! They're so well made, last forever and compliments never stop coming. And the prices are phenomenal.
But I ADORE the Staff even more.
Working with Melody was one of the best encounters I've had with an employee at any company.
She worked incredibly hard to make sure I got what I wanted - and it wasn't easy to find! She can think out of the box, is kind and smart, caring and extremely patient, knows her products and company incredibly well. A combination of all those traits is very rare to find in one human being. I am so blessed to find her - and look forward to working with her again - when I find something else I MUST have!! :-)
I also am VERY impressed with Jenny. She's an excellent communicator. I'm a very strong woman and can be very difficult. I wasn't very nice, ended up hanging up on her (ooops).
I was SO surprised when I got a very calm call back from Melody - Jenny had explained to Melody exactly what happened - never pointed a finger at me - was incredibly professional and her grasp of what I wanted was spot on.
I've often found that the professionalism and kindness of employees is even more important than the item I'm looking for. Material things mean nothing if it's always an unpleasant experience when you call a company.
If it's a joyful experience, I'll ALWAYS go back there FIRST!
Thank you all.
J
Jacqueline Bush · 1 review · Experienced 2026-06-27 ·
★★★★★
quality of the real leather bag
exceptional quality of the real leather conceal carry bag high durability and stylish look. Also a mystery boxes wrangler purse with matching wallet was a welcome addition compact size will be great for summer events without the bulk of a larger bag and a stylish geometric pattern to the cloth with whipstitch details.
This purse is literally been sitting on my desk and nowhere else. I've had it less than 12 hours and it is falling apart. Very disappointing 😞
Reply from Montana West World2026-06-29
Dear Customer,
We sincerely apologize for the inconvenience and disappointing experience this item has brought you. We always attach great importance to product quality and take all quality-related complaints very seriously.
You are welcome to contact our official customer service mailbox: [email protected] to initiate the formal after-sales process for further resolution. In the meantime, our dedicated support agent will also proactively reach out to you shortly to assist you with this matter.
Thank you for your patience and valuable support to our brand.
P
Pamela Alexander · 6 reviews · Experienced 2026-06-21 ·
★★★★★
I will only order from montana west for…
I will only order from montana west for my purses. I like the wrangler brand as well. These are made sturdy and well worth the money. The mytery boxes are awesome!!! I have just received a mystery box today again.And very pleased!!!
Wrangler is the best bag brand there is! I’m so happy with all my stuff!
A
Alicia N. · 3 reviews · Experienced 2026-06-16 ·
★★★★★
I received the wrong item twice.
I received the entirely wrong item at first. Had to return to get the “correct” one. Received my “correct” one today and it’s is not what is pictured. Will be returning again for hopefully a full refund.
Reply from Montana West World2026-06-18
Dear Customer,
Thank you for reaching out and sharing your concerns with us. We sincerely apologize for the inconvenience you have experienced with both of your orders.
To help us further assist you, locate your order details, and prioritize your case, could you kindly provide your order number?
Once again, we are truly sorry for the trouble this has caused, and we appreciate your patience and understanding.
K
Kristina · 1 review · Experienced 2026-06-17 ·
★★★★★
I just had an issue with an order and…
I just had an issue with an order and customer service was more than willing to help me. I have purchased at least 15 bags/wallets over the last few years from Montana west and am always more than happy with them. ⭐️⭐️⭐️⭐️⭐️
D
Debbie · 2 reviews · Experienced 2026-06-16 ·
★★★★★
I have purchased 2 mystery bag both…
I have purchased 2 mystery bag both with and without a wallet.
The bags are Fabulous, and worth a lot more than what I paid.
A
Alexa · 5 reviews · Experienced 2026-06-12 ·
★★★★★
I am absolutely thrilled with the three…
I am absolutely thrilled with the three beautiful gifts I received from the mystery box wallet size. The quality is exceptional and the uniqueness of the items make them perfect for giftgiving.. thank you so much☮️♥️🙏🏼
S
Sarah Jordan · 1 review · Experienced 2026-06-08 ·
★★★★★
I did not receive my wallet with my…
I did not receive my wallet with my purse. I tried contacting support but have not heard back.
Reply from Montana West World2026-06-10
Dear Customer,
We offer our deepest apologies for the long wait and our delayed reply to your inquiry. We truly understand how upsetting it is to receive your handbag but find the matching wallet missing from your package.
To resolve this matter for you promptly and properly, would you kindly share your order number with us? As soon as we receive your order details, we will thoroughly look into your shipment record and arrange a fitting solution for you without delay.
We truly appreciate your kindness, patience and understanding. We are looking forward to your reply so we can take care of this for you right away.
L
Linda Dalina · 2 reviews · Experienced 2026-06-09 ·
★★★★★
Blown away!
I wasn't sure what to expect for a "mystery box" item but I'm very pleased. I'm a handbag snob and I immediately liked it but also know of 2 family members who would like it as well. Fast delivery, professionally packaged, and beautiful design.
Omg I love my wallet! I've never had such a nice wallet like this! And it took no time to get here! I can't wait to order more stuff from them!
E
Elisa Davis · 1 review · Experienced 2026-06-06 ·
★★★★★
I love a mystery bundle
I love a mystery bundle. This one was amazing, I was so excited ☺️ even my boyfriend was excited to see what I got! The package it arrived in was super unique it caught my eye automatically! I received a Wrangler wallet and Wrangler purse and a leather wallet! Amazing quality. I'll order again, would make great gifts as well. Shipping was fast! Prices are great, I highly recommend.
