Montana West World (montanawestworld.com) has a 4.2 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 78% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I loved my first order and the 2 others I got yesterday. The one today was bad. The wine bag wirh chain handles was folded so flat it was hard to even get open and now about 2 inches from the bottom there is a permanent fold that no matter how much paper we stuff into it there it stays. You feel it and you see it. Even pushing on it hard does nothing except make the end fold up.
My package got lost in the mail (first time this ever happened) messaged customer service and they got back to me fast and reshipped me another order! Jovie was a huge help!! I finally got my package and it was amazing!! I order from here like 3-4 times a month!!! 🤍
The order was shipped fast. I ordered a second time and 2 of the 4 boxes got here fast.quality was good except the wallets could have been better
I ordered two of the mystery urban purse boxes and a wallet box. One purse was a light green crossbody and very stylish. The other purse was a leather tote that is absolutely gorgeous. I can’t wait to use them both. The wallet was so nice as well. Great quality and excellent value!!!!
I got the mystery purse and it’s ugly. I won’t use it and I can’t return it. Lesson learned!!
Dear Customer, Thank you for your email and for sharing your honest feedback with us. We are truly sorry to hear that the mystery purse did not meet your expectations – we completely understand your disappointment. Please accept our sincere apologies for any inconvenience this has caused. We have escalated your case and assigned a customer service representative to follow up with you directly. They will reach out to you shortly to see if there is anything we can do to make this right for you. We truly appreciate your feedback – it helps us improve – and we hope to have the opportunity to restore your confidence in us. We value you as a customer and are committed to resolving this matter to your full satisfaction.
Love the idea of getting surprised by what u get but the women’s wallet was not great and the men’s wallet looked like a ladies
I was very pleased with my packages from Montana West world. Very happy with the contents. I love my bags.
I received my mystery box today and I love my bag wonderful quality will be ordering more in the future.
I received packages I didn’t order and was told to keep them! You can’t ask for better customer service than that,
For real! Cutest bag ever! Super happy with it! Shipped fast and looks amazing! I bought 2!
I absolutely love my purse and matching wallet! The quality is unmatched and the style suits me perfectly ♥️ Will definitely order again.
recently, I ordered the tote bag with the wallet and then I had to order the phone wallet separately because you were out of the three packs sets and then after I receive those, I love them so much. I ordered the duffel bag. These are such beautiful products and I am so grateful that I got them to always remember the 250 anniversary.
Part of my order was delayed/lost in shipping so Montana West sent me another item. Shortly after receiving one item, the second arrived. Jovie was very helpful in making sure I received my order and helping with instructions on what to do with the second item. In the end, I’m able to gift the second item to a friend or family member. The customer service and support is 10/10. The wait time for response via email is almost non-existent. They actually reached out first when my package went missing before I could. I was shocked and impressed by that. Thank you Jovie and Montana West! I love my purses and wallet. I’ll definitely be ordering through your company again in the future. ❤️
products are beautifully made and are beautiful purses.quick service..I get so many compliments on the purses..
I do not know where to start honestly. I purchase about 20 plus purses every month, and this last time I had ordered 26, and I noticed I had 2 missing. I emailed customer service, and I got a message within hours if not minutes from JOVIE. Literally the sweetest and most understanding person you could ask for. Immediately I was receiving an email that they were looking into the problem. This was last week. Today I received the most amazing package with the missing items, and I’m obsessed. I don’t think I’ve ever encountered such an Amazing experience from start to finish with customer service. So very personable and sweet. I cannot rave enough about how they dealt with this. I loved Montana West before, but I Love them twice as much now. Just knowing that if there is a problem, you have someone who responds and understands means everything. JOVIE helped me when I moved in the middle of a shipment and somehow figured how to divert it to my new address, and it was there within 2 days. Again (Shouting from the rooftop ), just so grateful and super impressed. Thank you JOVIE! You deserve a raise🫶🏻
I ordered 2 $30 surprise packs. I'm extremely happy with what I received. First item was a Western tote bag with a matching wallet that can be worn as a wristlet. The second item was a western bag with a matching wallet. Great value for the items received. I'm giving the tote bag and wristlet to my sister as a birthday gift. Greatly recommend this site. This was my 3rd time ordering. Great value and great prices.
Shipping may take a bit longer then I would like but I ABSOLUTELY LOVE both my purses and can't wait to receive the rest of my orders!
I absolutely love my new medium cross body purse!! It even came 3 days sooner than I expected!! Best investment I've made in a long time!@
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