MontCarta (montcarta.com) has a 4.4 out of 5 rating on OK.one, based on 40 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 83% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
I ordered and fully paid ($183.30) for a canvas without a colored frame as depicted in the advertisement on May 21, 2026. When I received the proof, the color had much less blue and I discovered the canvas was not coming with a inexpensive basic stretch bar which is customary. I contacted the company because trying to stretch the canvas as lay person would be disastrous and the painting would likely crack. They tried to charge me an additional $166.28 for a stretch bar. I declined and have asked SIX times in writing to cancel my order. Each time their AI response includes irrelevant nonsense. They have had for the last 14 days my money, the canvas, and I merely receive AI emails daily. This company is at best inefficient or a nefarious fraud. Either way prospective buyers beware.
Reply from MontCarta2026-06-06
Dear Michele,
Thank you for your message. We are sorry to hear that this painting did not meet your expectations. Please allow me to clarify a few important points regarding your order.
First, you purchased a rolled canvas (unframed). This information was clearly stated in your order confirmation. We have sent you a screenshot of the order details for your reference. As a rolled canvas, it can only be shipped in a rolled format. Before shipping, the canvas is carefully rolled and placed inside a sturdy art tube for delivery. This is standard industry practice, and our website includes instructions regarding the packaging of rolled canvases.
Second, regarding the stretching/mounting service: You requested that the canvas be stretched. Since you purchased a roll of canvas, providing a stretching service requires an additional fee. Therefore, this charge is not being imposed without cause. We have been actively working to resolve this matter for you, and our responses are directly related to your order and request. These responses are by no means irrelevant or meaningless.
Third, regarding the artwork itself: In all your communications with us, you did not point out any specific aspects of the painting that you were dissatisfied with. If you would like the artist to adjust any areas, please let us know—our artists are more than happy to make revisions for you.
Fourth, your painting will be completely dry before any further processing. The rolled canvas will be carefully rolled and placed into a professional art tube. You need not worry about cracking or damage—we have extensive experience shipping rolled canvases worldwide and take every precaution to ensure safe delivery.
Fifth, every response you receive is written by a real customer service representative, not by artificial intelligence. We have always communicated with you directly and sincerely; we are by no means a fraudulent company. MontCarta has been in operation for 13 years, providing custom hand-painted oil paintings to over 35,000 customers. We are a legitimate and compliant company with absolutely no history of fraud.
We have always been committed to resolving this matter for you and have made concrete efforts to do so—including offering an additional discount on our canvas stretching service.
If you have any questions, please contact us promptly at [email protected].
Sincerely，
MontCarta
Aside from the beautiful artwork, MontCarta and staff provided superb communication throughout the process from order to delivery. The paintings arrived in perfect condition, securely crated. Would definitely order again. Recommended to our friends and family.
Detail oriented and beautiful. They communicated before shipping asking is any changes needed to be made to the final hand painted product. Shipping after was a couple days.
Took a bit of time but well worth it. they worked with me until I was completely satisfied and would buy from them again
Reply from MontCarta2026-06-01
Thank you for your honest feedback.
We are deeply sorry to hear that the painting did not meet your expectations.
Please do not worry. We will arrange for an urgent re-painting of your artwork as soon as possible. We will pay close attention to every detail and ensure the highest quality to guarantee that you receive a piece you are completely satisfied with.
If you have any questions or concerns at any time, please feel free to contact us. We are always here to assist you.
Thank you for your patience and understanding.
S
Suezq · 1 review · Experienced 2026-05-28 ·
★★★★★
Perfection!
I searched the internet for months and finally found a painting I fell in love with on MontCarta. The size I wanted wasn’t going to be cheap, but I loved it. I ordered it and held my breath. When I received the photos of the finished piece for my approval I was very, very happy! I did ask for a small finishing touch and it was returned to the artist and after giving my final approval it was shipped. When it arrived I was so excited. It is perfect! Well worth paying more to have a unique piece of art than what you can get on Amazon or other websites. And the customer service is incredible! I can’t say enough about every aspect of this company and the product! If you are looking, look no further!
My art piece is beautiful. What makes it so special is that an individual artist hand painted it. It takes time so be patient. I wasn't, but I soon learned that the artist will send a video and pics and if it meets your liking, they allow it to dry completely and then ship. The process can be testing and leave you with doubtfulness simply bc we are investing in real gallery style artwork so we really want to have faith in the process. To me it is so worth it. I'm waiting on my second piece to arrive, the artist was out of Canada, so I've watched through tracking the travels of my artwork. I cannot wait to lay my eyes on it. This has been an absolute completely different online ordering experience. The artwork you choose is being painted JUST FOR YOU!! Turn around time can be exaggerated, in my opinion, if the artist is backlogged. It appears the company is trying to right the wrongs with unsatisfied customers. I sincerely hope things work out for them bc I really believe in the intent of this company and all the talented people across the world who use their given talents to give others a beautiful piece of artwork.👍
Through a misunderstanding on my part, I did not receive my artwork as I had expected. I've reached out to Montcarta, suggested a way to avoid said misunderstanding in the future, which Montcarta has taken as a helpful way forward, both for my own orders and orders from any other customers. I look forward to doing future business with Montcarta. Excellent customer service.
Reply from MontCarta2026-05-22
Thank you for your honest feedback. I sincerely apologize for the misunderstanding and for causing you disappointment.
I’m sorry for misinterpreting your message, and I’d like to clarify that the confirmation email we sent you included photos of the finished artwork. I apologize for not explaining this to you in a timely manner. Furthermore, our standard procedure is to send the completed artwork to the client for confirmation before shipping. When you wrote “Confirmed, please proceed” on each image, we assumed you were satisfied with the final product. We should have confirmed with you whether any further adjustments were needed. I sincerely apologize for this communication misunderstanding.
We sincerely hope to resolve this issue for you. Could you please contact us directly at [email protected] so we can discuss how to proceed? We are committed to providing excellent service to every customer and ensuring they receive a painting that meets their expectations.
Furthermore, we will ensure that any future paintings you order from us will only be shipped after you have confirmed that they meet your expectations.
We sincerely hope you will give us an opportunity to make amends. We value your trust and support, and we deeply apologize for the inconvenience this incident has caused you.
Thank you for your patience and understanding.
Love, love, love the painting. It’s true to form, the colors are vibrant, and looks like it was meant to be hung in our sun room all along. The process was easy, I was kept apprised of delivery , and arrived in perfect condition. Will definitely be ordering from this company again
I had an outstanding experience with MontCarta. I had a logistical issue with one of the paintings (not the artist or company’s fault) prior to shipment that the company quickly, graciously, and competently addressed. They really invested in making sure my experience was excellent. I’ve not seen many companies go to the extend that these folks did to ensure I was happy with their product. The painting is absolutely stunning and ties in every element in my space. I am so grateful to have found them.
Customer service communicated well until I attempted to initiate a return. The process was made impossible and unreasonable.
Although the website advertises "free returns" and "100% delight" neither is true. I was told I could only return my art to Asia, not the US address on the website, and I warned that if it arrived damaged, I would not get a refund. I was slightly afraid that was a vague threat that it would be determined to be damaged.
Each response took multiple days, in what I perceive to be an attempt to run down the clock.
The art on the site is far more detailed and rich than and textured than what was sent. They don't post pictures of their real art. The art is very nice, but it is not what I expected or intended, and it can't be returned.
Reply from MontCarta2026-04-21
Thank you for your candid feedback. We sincerely apologize that your recent return experience did not meet your expectations—and for the inconvenience caused by the speed of our response and our return process.
We would like to take this opportunity to clarify one point: our return addresses correspond to the specific locations from which the paintings were originally shipped; consequently, different paintings are dispatched from different addresses. We should have explained this to you more clearly in advance. Furthermore, we deeply regret the anxiety you experienced regarding the potential for damage during the return transit. This was certainly never our intention.
We would appreciate the opportunity to make amends for this oversight. Please send an email directly to [email protected], including your order number; we will personally handle your return—including covering all return shipping costs.
Once again, we apologize for our oversight. Your valuable feedback will help us continue to improve and enhance our services.
I ordered my painting on November 7, 2025 with delivery date to my Florida home of ~November 25 as I planned to return to my Maryland home the following week.
After missing the Nov 25 date, they agreed to hold the painting and ship upon my instructions when I returned to Florida. I advised I would be in Florida and to have it delivered January 9.
Since then they have mislead the status of delivery. First communicated had the incorrect address. Then on January 14, they communicated UPS has the painting. After verifying UPS did not have the painting, they said it is coming from across seas and would advise after the painting was received in the US.
It has been one nightmare after another in dealing with them. Over 2 months after ordering the painting I do not have a delivery date nor do I know if in fact there is an actual painting.
Be very leary of this company and their commitment to deliver paintings as promised.
I spent ~$800 for a painting in November 7, 2025 with no delivery date as of January 14, 2026.
Reply from MontCarta2026-04-23
Dear Dwight Yoder,
We sincerely apologize for the frustration and uncertainty you have experienced. This is certainly not the service experience we aim to provide to any of our customers.
Please send an email to [email protected] with your order details so that we may immediately verify the current status of your artwork and provide you with a clear, candid update on its progress. We fully understand your concerns and will do everything in our power to resolve this matter to your satisfaction.
Sincerely,
The Montcarta Team
I never received the painting. I placed the order 9/14/25. The advertise to deliver 7-15 day. Receive some emails of approval and several text messages with excuses that it’s taking longer than expected. Now they their voicemail is full and they are not answering my text messages. It has been over 2 months. Had to file a complaint with Shopify. Now will go through the bank.
Reply from MontCarta2026-07-09
Dear Eduardo,
Thank you for your feedback. We are deeply sorry to hear that you had such a frustrating experience, and we fully understand your disappointment and anger.
The delay was primarily due to our efforts to arrange the most suitable shipping method based on the size and weight of your artwork, as well as to ensure its safe delivery. We have now improved our logistics processes to prevent such lengthy waits from occurring in the future.
We have also confirmed that your painting was delivered in early December; please check to see if you have received it.
We sincerely apologize for not responding in a timely manner. Due to an overwhelming volume of inquiries, our voicemail was unfortunately full, and some text messages may have been blocked or filtered. We apologize for the negative shopping experience this caused—this was an unforeseen situation that we certainly did not intend to happen.
We fully understand your frustration and hope to resolve this matter satisfactorily. Please feel free to contact us directly, and we can offer compensation such as additional coupons.
We value you as a customer and deeply regret that this experience fell far short of your expectations.
If you have any questions, please do not hesitate to contact us.We are always ready to assist you to the best of our ability.
D
DA · 1 review · Experienced 2025-11-09 ·
★★★★★
POOR QUALITY; WILL NOT HONOR RETURN POLICY; DO NOT PURCHASE FROM THEM
I purchased a painting and what arrived was nowhere close to the quality depicted on their website. It also appeared that the box had been opened previously. The company refused to allow me to return the painting using a reasonable process. Thus, the return process on their website is illusory and they will just try to extract more money out of you like you see in many online scams. Most of the positive reviews on this site appear to be fake/AI-generated based on their similar content and style, and the U.S. address listed here is not correct. All of this creates serious questions about this company's legitimacy, and my experience to date suggests it's a scam.
Reply from MontCarta2026-04-23
Thank you for your feedback. We sincerely apologize for the experience you encountered. This certainly does not reflect the quality or service standards we uphold. Please contact us directly at [email protected] and provide your order number so that we may properly resolve this matter for you.
