MontCarta (montcarta.com) has a 4.4 out of 5 rating on OK.one, based on 40 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 83% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
It was great to get the pictures of the painting upfront, so we could have the painting adjusted to our liking. The contact with Montcarta was swift, transparant and pleasant. From the moment of shipment, the delivery was quick...It was a true gift to unwrap, and the painting is so beautiful from every angle. 5-stars for the quality of the picture & customer service & delivery service!!
Quality is great, fiancé absolutely loves it
They sent me updated photos before shipping and made sure I was happy with everything. The painting turned out beautifully—it’s exactly what I wanted.
The framed painting turned out beautiful. We got updates along the way and were able to look it over before the canvas was stretched. It was nice knowing we could ask for changes if needed.
I had an amazing experience from start to finish. Communication was excellent throughout the entire process, with quick responses and regular updates that made everything easy and stress-free. Most importantly, I absolutely love my custom artwork. The final piece exceeded my expectations and perfectly captured what I had envisioned. I couldn't be happier and would highly recommend working with them!
The artwork is beautiful and exactly as I thought it would be.
Customer service and attentiveness from MontCarta—specifically Haley—were top notch. And the resulting painting is nothing short of exquisite. Thank you for a terrific experience!
MontCarta (following is a trademark excerpt) "The trademark MONTCARTA is held by Shenzhen U-Art Space Culture and Art Co., Ltd., with the application originally filed on November 27, 2024 and later registered on August 12, 2025." the trademark owner and address are in China. Bizapedia is available to review and is my source. This point will tie into their return policy later in the review. We spent approximately $1,000 on a custom painting after believing we were purchasing from a boutique, artist-focused company. Unfortunately, our experience did not match the expectations created by the company's presentation. The first painting arrived with noticeable paint defects that were not visible in the approval photos. Rather than immediately replacing the piece, we were first asked to scrape the paint ourselves and later to find a local artist to repair it. To their credit, MontCarta did agree to repaint the artwork. However, the replacement approval photos themselves contained visible paint issues that we had to point out before approving the painting. Those issues were then corrected, but the replacement still arrived with additional concerns that were not apparent in the approval photos. Throughout the process we were also asked to sand the painting, re-use and swap the frame ourselves, or take it to a local framing shop for repairs. In our opinion, these are not reasonable expectations after purchasing a premium-priced finished piece of artwork. Customer service remained polite throughout the process, and I appreciate that they continued communicating with us. However, the experience left us with little confidence in the company's quality control process. If a product is effectively non-returnable due to international return shipping and associated costs, quality control should be exceptionally thorough before the artwork is shipped. My biggest disappointment wasn't simply the defects themselves. It was the disconnect between the boutique, artist-driven experience presented before purchase and the production process we experienced afterward. Had I understood the fulfillment process and the level of customer involvement that might be required after delivery, I would not have made this purchase. I encourage prospective buyers to carefully read the return policy and understand the potential costs associated with returning artwork internationally before ordering. I also recommend asking detailed questions about the production, approval, and quality control process so you can make a fully informed decision.
The canvas print looks exactly as it appears on the website. It’s a very large piece and it arrived in perfect condition.
I couldn't be happier with my purchases. MontCarta really shines when it comes to communicating with customers. This is my fifth purchase from them. All of the artists are incredibly talented which makes selecting only one difficult. The artist and every employee at MontCarta pays close attention to the slightest details. This time I ordered three paintings! Packaging and deliveries are always completed in a timely manner and with special care. From start to finish, my experience has been very positive.
Painting is beautiful and was packaged so well. It is the star of my living room!
My painting was awesome the
Loved the communication from purchase to delivery, the painting is beautiful, i was able to view prior to delivery which was amazing.
The pants are very fashionable and of great quality. Thanks.
We purchased the Eclipse in Bloom painting and it is beautiful. MontCarta was very attentive to our every need. We had the chance to review the painting and make a few color modifications. Excellent customer service. We will purchase with them again.
The artists did an amazing job and was happy with the results. Will be ordering more in the future Wondering if you could copy a photo of a landscape and reproduce as a painting? Much appreciated of your outstanding work.
The print was everything and more I could’ve expected just beautiful.
Great customer service! The painting is beautiful!
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