Manage and spend your crypto with MusePay
Written by the business, not verified by us.MusePay (musepay.io) has a 2.3 out of 5 rating on OK.one, based on 6 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. 67% of reviews are 1 star, a relatively high share; The business has replied to 75% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.
Stay away from this fraudulent app. You can deposit but you can't withdraw. You will be blocked from making any form of withdrawal. You also can't make any complaints because you won't get any response. If you're ready to lose your money, then go ahead
This card has become fraudulent. The system was great at the beginning, but now all transactions fail and your money is blocked on your card. They deduct amounts from you. About $40 was deducted from me without explaining the reason or the transaction. I do not recommend it to anyone.
Thank you for your feedback, and we’re sorry to hear about your experience. Please rest assured that your funds are safe and that we operate fully within card-issuer and network regulations. The unexpected charges you mentioned are most often authorization holds or issuer security checks, and any incomplete transaction amount is automatically released back to your balance. We would be happy to review the $40 deduction and provide a clear explanation. Please contact us at [email protected]. With your registered email so we can assist you directly Muse Team
The wallet was great choice couple months ago until it started getting declined on every single transaction, it’s been 15 days and there is no solution for this and all my money is blocked inside the card, the support system sucks and the team won’t help with anything except telling you please wait for next 5-7 days I don’t recommend anyone else trusting this company anymore
Thank you for sharing your feedback, and we’re truly sorry to hear about the difficulties you’ve experienced. A full decline on all transactions for this long is not normal, and we understand how frustrating this situation must be. Please be assured that your funds are safe. In many cases, such issues are related to network-level security checks or card-issuer restrictions, and our team is actively working with the issuer to resolve them as quickly as possible. To assist you more efficiently, we kindly ask you to contact us at [email protected]. With your registered email so we can prioritize your case and help unblock your balance. Thank you for your patience, and we appreciate the opportunity to make this right for you. Muse Team
My experience has been good thus far. The range of crypto options is good for a mini exchange with card availability. I am still only just getting familiar with the service but it is good so far. The only complaint is that the fee to issue a physical card is too high. The cost of their physical cards range from 200usd to 400usd ... this is roughly double the average price at similar card providers.
Thank you for your positive feedback ！We're glad you're having a good experience so far. We appreciate your recognition of our crypto options and card features. Regarding the physical card fee, thank you for sharing your concerns. The pricing reflects the security and compliance standards required for international card issuance, but we understand your point and are reviewing our pricing to keep it fair and competitive. If you need any assistance or have more suggestions, please contact us at [email protected] Thank you for your support! Muse Team
Virtual Card service is very bad and very slowly Transactions take a lot of time, and during authentication, fees are deducted, and the money returns to the card balance within 7-15 days, and the cards are very bad, addition you cannot recover the money that I charged to the card if I did not want to use it. My experience is very bad...
Thank you for sharing your feedback, and we’re sorry to hear about the issues you experienced. The delays and refund time you mentioned are related to authorization holds issued by the card network. When a transaction is not successfully completed, the pending amount is automatically released back to your card balance. This is a standard process designed to protect both the user and the issuer. Please rest assured that your funds are always safe. Our team is continually working to improve transaction speed, enhance system stability, and provide a smoother overall experience. If you need assistance with withdrawing your balance or would like us to review your case in more detail, please feel free to contact us at [email protected] Muse Team
This encrypted wallet can directly convert my cryptocurrency to consumption of legal currency users, which is very convenient and direct. Become an agent can also make money for themselves. This made me feel that the large amount of cryptocurrencies in reality should soon come in the future.
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