Missing item
Updating my review. After I resent the email, they looked into the issue and promptly solved it in a generous manner. Customer service is very important, and I will raise my stars⭐️⭐️⭐️ ---- Although I purchased 2 orders of 3 packs of an item, only 2pcs were delivered in the bag, and 4pcs are missing. I send an email during the weekend asking if they are sending the rest of them separately. It's almost Thursday, and still waiting for their response.
Reply from Cozy Farm2023-05-11
Sorry, but we didn't receive an email about this issue, we always reply promptly. Could you please resend it, so we can take care of that right away? Thanks