IMPROV® Traffic School (myimprov.com) has a 4.6 out of 5 rating on OK.one, based on 70 user reviews collected here. It is listed under Education & Training and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Entertaining. Right duration. Easy to understand. Address the most important requirements for defensive driving in a clear and articulated way
Thank you for your feedback! We’re glad to hear you found the course entertaining, easy to understand, and appropriately paced. It’s great to know the material clearly communicated the most important defensive driving concepts. Thank you for choosing IMPROVLearning!
There were several times the lesson repeated itself. Other than that it was informative and easy to folloy
Thank you for your feedback! We’re glad to hear you found the course informative and easy to follow. We also appreciate your comments regarding the repeated lesson content, as feedback like yours helps us continue improving the learning experience. Thank you for choosing IMPROVLearning!
Great, timely information presented in a way to understand and encourage us to be at our best behind the wheel! Thank you and I've shared my experience regarding my course with friends and family. Thank you!
Thank you for your wonderful feedback! We’re glad to hear you found the course clear, encouraging, and helpful in supporting safe driving habits. We truly appreciate you sharing your experience with friends and family, and thank you for choosing IMPROVLearning!
They answered all my questions with timely responses, and the course was informative. It stayes with you afterwards, and I am trying to relax and be a safer driver. No more speeding tickets for me! Take the time to arrive, safely. Thank you very much!!
Thank you for your feedback! We’re glad to hear you found the course informative and that our team was able to respond to your questions in a timely manner. It’s great to know the course has had a lasting positive impact on your driving habits. We appreciate you choosing IMPROVLearning!
Improv was painless, informative, and entertaining!
Thank you for your feedback! We’re glad to hear the course was painless, informative, and entertaining, and that it met your requirements smoothly. We appreciate you choosing IMPROVLearning!
It was Easy to Navigate. The Course was taught in a way which you can follow and understand each chapter easily (with a few jokes here and there) I recommend purchasing the Video option!!
Thank you for your feedback! We’re glad to hear you found the course easy to navigate and easy to follow, with a bit of humor along the way. We appreciate your recommendation and thank you for choosing IMPROVLearning!
Terrible experience. I had to restart my course multiple times even though I was almost finished because of obvious technical issues on their website. Customer service was completely unhelpful and felt like nothing but AI responses. I was constantly blamed for problems that were clearly on their end. The site is full of bugs, I wasted hours of my time, and never got proper support. Would not recommend.
We’re sorry to hear about your experience and understand how frustrating it must have been to restart the course multiple times after investing so much effort. This is not the experience we want for our students. We also understand your concerns regarding support. While responses may sometimes feel automated, our team does review each case, and we aim to provide accurate assistance as quickly as possible. We’ve contacted you via email to assist further. You can also reach us at [email protected] if you need additional help. — IMPROVLearning
Extremely frustrating experience. After spending hours completing roughly 80% of the NY defensive driving course, I was suddenly locked out due to a failed “security check.” Due to an honest spelling mistake. I contacted support immediately and was told my progress could not be restored, meaning I would have to restart the entire course from the beginning. I understand the need for verification, but losing hours of completed work with no way to recover progress is unreasonable when I've done majority of the course in good faith. Very disappointing customer support and an unacceptable policy. I would recommend choosing any other course provider if you don't want your time wasted.
We’re sorry to hear about your experience and understand how frustrating it must have been to lose your progress after investing so much time in the course. Schools are required to follow DMV guidelines, which include identity verification checks to ensure course integrity and compliance. If these checks are not passed, the system may require a restart in order to meet regulatory requirements. However, we understand how disappointing this can be. We’ve contacted you via email to assist further. You can also reach us at [email protected] if you have any additional questions. — IMPROVLearning
Thank you for your feedback! We’re glad to hear you experienced fast and great service. We appreciate you choosing IMPROVLearning!
The process was simple and easy to understand. With one exception, I am having trouble obtaining the certificate to send to the court. Can you please help?
We’re glad to hear the process was simple and easy to follow, and we’re sorry you’re having trouble accessing your certificate for the court. This is not the experience we want for our students. We’ve reached out to you via email to assist, and you can also contact us at [email protected] so we can review your account and help you obtain your certificate as quickly as possible. — IMPROVLearning
The overall course material is very informative and refreshing, I would like to retake the course time to time.
Thank you for your feedback! We’re glad to hear you found the course informative and refreshing. It’s great to know the material made a lasting impression on you. We appreciate you choosing IMPROVLearning!
Easy to follow course and really nice and professional customer service.
Thank you for your feedback! We’re glad to hear you found the course easy to follow and had a positive experience with our customer service team. We appreciate you choosing IMPROVLearning!
Course navigation was clunky and difficult to move forward at times. Couldn't complete the course either due to password issues which they couldn't reset and told me I would have to re-do the entire course from the beginning. Too bad because content was pretty good up to that point.
We’re sorry to hear about the navigation and password issues you experienced, especially having to restart the course. This is not the experience we want for our students. Please contact us at [email protected] so we can review your account and help resolve this for you. — IMPROVLearning
This is the easiest test by far online thank you so much with the 50 % discount it’s amazing
Thank you for your feedback! We’re glad to hear you found the course easy and enjoyed the discount. We appreciate you choosing IMPROVLearning!
The Website was great, I understand the modules very well
Thank you for your feedback! We’re glad to hear you found the website great and the modules easy to understand. We appreciate you choosing IMPROVLearning!
The course itself is easy, however the constant verification system is terrible. They use both facial recognition and security questions which time out in 45 seconds. Good luck when your internet connection is weak. I have to start from the beginning and I was 2/3 done.
Thank you for your feedback. We’re sorry to hear about the frustration caused by the verification process and having to restart the course. For DMV-approved defensive driving courses, regulations require identity verification (such as facial recognition and security questions) to ensure the course is completed by the registered student. These checks are mandated to maintain compliance and course validity, but we understand they can be challenging, especially with time limits or unstable connections. We appreciate you sharing your experience and thank you for choosing IMPROVLearning.
It was a good experience, easygoing process and worked well….
Thank you for your feedback! We’re glad to hear you had a good, easygoing experience and that the process worked well for you. We appreciate you choosing IMPROVLearning!
I appreciate the class the effort make learning fun n easy
Thank you for your feedback! We’re glad to hear you appreciated the course and enjoyed the fun and easy learning experience. We appreciate you choosing IMPROVLearning!
Easy to listen to, quick and well priced.
Thank you for your feedback! We’re glad to hear you found the course easy to follow, quick, and well priced. We appreciate you choosing IMPROVLearning!
I got my driving license for more than fifty (50) years this driving class had given me the opportunity to refreshed my memory that what a good driver supposed to be, its a good idea if everyone can be a SPIDER driver on the road safely and peacefully !
Thank you for your thoughtful feedback! We’re glad to hear the course served as a helpful refresher and reinforced safe driving habits for you. We appreciate your perspective and thank you for choosing IMPROVLearning!
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