MyIQ (myiq.com) has a 3.5 out of 5 rating on OK.one, based on 207 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I agreed to pay $0.50 for a one-time IQ test result
I am writing to file a formal complaint regarding an unauthorized subscription charge on my account, which I understand from other reviews is not an isolated incident.
I agreed to pay $0.50 for a one-time IQ test result. Nowhere during checkout was it disclosed — clearly or otherwise — that this purchase would enroll me in a recurring subscription. I used the service exactly once, for its stated purpose, and had no intention of subscribing to anything ongoing.
Despite this, I was charged the full subscription amount with no advance notice, no renewal reminder, and no confirmation requesting my consent. I did not agree to this charge, and I did not knowingly enter into any subscription agreement.
Frankly, this left me feeling deceived. A $0.50 payment for a single result should not silently convert into a recurring charge without explicit, unmistakable disclosure — and the fact that other customers are reporting the exact same experience tells me this isn’t a one-off error, but a pattern in how your checkout flow is designed.
I am requesting:
1. An immediate full refund of the unauthorized charge.
2. Confirmation that my subscription has been cancelled.
3. Confirmation that no further charges will be made to my account.
I expect this to be resolved promptly. If it is not, I will be disputing the charge directly with my bank and reporting this billing practice to the relevant consumer protection authority.
Reply from MyIQ2026-08-07
Dear Alexia Aguirre León,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to MyIQ.
For more details, please email [email protected] and include reference number ALEXIAAGUIRRELEN290429. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
MyIQ Team
Never thought about checking my IQ ever. The test was very user friendly and the results given gave a sense of accomplishment and brought a smile to my face.
Reply from MyIQ2026-08-07
Dear Izam Parvez Ijaz, Thank you for your wonderful review of MyIQ! Your feedback means a lot to us. Best regards, MyIQ's Team
Dear Subhankar Ghosh, We sincerely apologize for your unsatisfactory experience. Since we can't identify your MyIQ account through TrustPilot's data privacy settings, please email us at [email protected] with reference number SUBHANKARGHOSH320007. This reference number will allow us to quickly identify your account and process your refund immediately. We'll ensure this is handled promptly.
Thank you!
MyIQ Team
Dear elize, Thank you for your wonderful review of MyIQ! Your feedback means a lot to us. Best regards, MyIQ's Team
J
Jeff Johnson · 1 review · Experienced 2026-08-06 ·
★★★★★
This is a scam
Apparently I took this test on ThursdayJune 5th 2025 which I was charged £0.50 by MYIQ UK and £0.50 by MYIQ/UK. I have no recollection of signing up for any direct debit but since then MYIQ/UK have been taking £9.99 every two weeks totalling £309.69. This is a scam and I never even recieved any emails confirming I'd signed up for anything.
Reply from MyIQ2026-08-07
Dear Jeff Johnson,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to MyIQ.
For more details, please email [email protected] and include reference number JEFFJOHNSON839977. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
MyIQ Team
Dear Chloé Gingras, Thank you for your wonderful review of MyIQ! Your feedback means a lot to us. Best regards, MyIQ's Team
M
Matt Dean · 1 review · Experienced 2026-07-18 ·
★★★★★
If there was an option for zero stars… THEIVES.
If there was an option for zero stars it would be it.
Took some dumb test from a social media reel at a moment when I was feeling a bit down about myself.
The test had a bunch of questions and right at the end it was pay to receive results. Normally I would have just bailed, but like I said earlier, they got me at just the right time.It was only a buck or two so I went with it.
I saw nothing anywhere about a subscription. Fast forward, they've taken two monthly payments from me at $42.99 each.
This company is predatory, deliberately hiding subscriptions and scamming people out of their hard earned money.
Scum of the earth business practice.
I wish them every inconvenience imaginable in their future endeavors.
Reply from MyIQ2026-08-06
Dear Matt Dean,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to MyIQ.
For more details, please email [email protected] and include reference number MATTDEAN601617. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
MyIQ Team
It was a fun challenging test to take. The comparison to historical figures is interesting but they’ve never taken this exact test. I would be curious who else got my exact score
Reply from MyIQ2026-08-06
Dear Giselle, Thank you for your wonderful review of MyIQ! Your feedback means a lot to us. Best regards, MyIQ's Team
C
CYN · 1 review · Experienced 2026-08-06 ·
★★★★★
I only agreed to pay $0.50 to see my IQ…
I only agreed to pay $0.50 to see my IQ score. At no point during checkout was it made clear that I was signing up for a recurring subscription. I was shocked to find a $30 charge on my card afterward. The subscription terms were not clearly disclosed, and I feel the pricing was misleading. I would never have proceeded if I had known I would be charged monthly.
I am requesting a full refund of the $30 charge and the immediate cancellation of any recurring subscription associated with my account. Since the subscription was not clearly disclosed before payment, I believe this charge was unfair. Please process my refund as soon as possible.
Reply from MyIQ2026-08-06
Dear CYN,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to MyIQ.
For more details, please email [email protected] and include reference number CYN568531. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
MyIQ Team
Dear a_rtaylorhotmail.com, Thank you for your wonderful review of MyIQ! Your feedback means a lot to us. Best regards, MyIQ's Team
P
Pinky G · 1 review · Experienced 2026-08-06 ·
★★★★★
If you see this AD..Do NOT PROCEED. Scam!
Got an ad on social media with a bunch of leading questions which ultimately ended up being for an IQ test. Got all the way to the end just to be told that I would have to pay .50 cents for the results. Should’ve been sign #1 this was a scam. I didn’t want the time spend to be a wasted so I paid the .50 cents. I had no clue that after this they would come months later and charge my card at 1:46 AM for a subscription I didn’t know about/nor ask for! I had to go to the site just to see I was signed up for a subscription I had to cancel. Ridiculous. I want my money back now!
Reply from MyIQ2026-08-06
Dear Pinky G,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to MyIQ.
For more details, please email [email protected] and include reference number PINKYG468197. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
MyIQ Team
I only availed the 7-day trial for ₱61 (approximately $1.0 USD), and I understood that this was a one-time payment for the trial period. I only used the service once and did not intend to subscribe to a recurring plan.
However, I was unexpectedly charged the full subscription amount without any clear notification or confirmation that my trial would automatically renew.
I did not authorize this subscription charge. I am therefore requesting an immediate full refund of the amount deducted from my account.
This transaction is highly misleading, and I consider this an unfair and unauthorized charge. Please cancel any active subscription associated with my account and confirm that no further charges will be made.
I expect your prompt action and resolution regarding my refund request.
Reply from MyIQ2026-08-06
Dear Kareen Robles,
We've sent a request via Trustpilot asking you to identify yourself in our system. When providing us with the necessary information please make sure to include the email address used to subscribe to MyIQ.
For more details, please email [email protected] and include reference number KAREENROBLES506417. Once we receive this information and verify your account, your approved refund will be processed promptly, typically within a few hours.
At this stage, we need some information mentioned above to identify you in our system. After that, we can move forward to process your refund.
Thank you!
MyIQ Team