Kitsch

Thank you for sharing your experience. Our delivery estimates are based on thousands of past shipments, but standard shipping doesn’t have a guaranteed arrival window, so some orders can take longer than expected. I checked your tracking, and it shows the package was marked as delivered today, July 16th. We understand how delays and limited tracking updates can be frustrating, and we appreciate the feedback. It helps us improve how we communicate shipping expectations moving forward.

Thank you for sharing this. Our international deliveries can take up to 25 days, though many arrive sooner. Your order shipped on July 7th, and tracking shows it has already been handed off to its final carrier. Because the address is marked as a rural area, they’re asking for an extra 24 to 48 hours to complete delivery. We understand how frustrating timing can be when you’re traveling, and we appreciate the feedback. It helps us improve how we communicate shipping expectations for international orders.

Thanks for reaching out. We were able to locate your order, and our team replied last night asking whether you’d prefer a refund or a replacement for the incorrect item. It looks like the message may have been mis‑sorted on its way to you; sometimes emails land in a promotions or updates folder instead of the main inbox. Once you reply to that email with your preference, we’ll get everything taken care of right away. We’ve also asked our team to send a follow‑up to make sure you’re fully taken care of.

Thank you for sharing your experience. We reviewed your order and weren’t able to locate any active free‑gift promotion that matched what you described at the time your purchase was placed. We did run a gift‑with‑purchase offer on the 8th, but that promotion had already ended before your order was submitted on the 9th. Some offers are only available through certain retailers or specific platforms, so when something doesn’t appear on our end, we ask for a screenshot to confirm which promotion was shown and whether it was still valid. Without that information, we weren’t able to verify a qualifying offer. Regarding the shampoo and conditioner bars, they are travel‑friendly sizes, and results can take a few uses depending on hair type. If you’d prefer to return them, you can start that anytime at mykitsch.loopreturns.com. We appreciate the feedback and will use it to improve how we communicate promotions going forward.

Thanks for sharing your experience. Everyone’s hair reacts differently to styling creams, and it’s understandable if this texture didn’t work for you. We appreciate the feedback. If you’d like to return it, you can start one anytime at mykitsch.loopreturns.com.

Thank you for sharing this. International shipments can take up to 30 days, and tracking often pauses once parcels move between carriers. Your order shipped on June 30 and shows as delivered on July 13, but we understand how frustrating the gaps in tracking can be. We’re continually working with our carriers to improve transparency for customers in Canada. Thank you for your patience and for letting us know.

Thank you for sharing what happened. We understand how frustrating it is when tracking updates are unclear or a package keeps showing as out for delivery. The order was sent back to us due to an unknown number or an invalid address, which can happen when the carrier can’t verify the delivery details. Per your request, your refund has been completed. We appreciate you taking the time to leave this feedback, and it helps us keep improving how we communicate around delivery issues.

Thank you for taking the time to share this. We are sorry to hear you experienced a reaction. Our bar formulas are made with natural ingredients, and the full ingredient lists are available on our website for anyone who needs to check for sensitivities or allergens. Since everyone’s skin can respond differently, we recommend discontinuing use and speaking with a healthcare professional if any irritation occurs. If you purchased the bars from our website, you are welcome to return them, used or unused, within 90 days of delivery for a full refund at mykitsch.loopreturns.com. If you have any questions about specific ingredients, you can reach out to us.