Kitsch (mykitsch.com) has a 3.2 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 53% rate it 4 stars or higher while 37% give 1 star; The business has replied to 76% of negative reviews. Last updated 2026-08-10.
I received my order and opened it to find part of the order was missing. I reached out to customer service and let them know. They immediately responded and have already shipped the rest of my order. Good customer service is very important to me and I will always acknowledge when a company goes above and beyond! So thank you Kitsch and your employees, namely Eden for your prompt assistance with my order.
I have been ordering their shampoos and conditioners for years now. I can't always afford them, but when I can I absolutely love the products. My hair feels better and falls out less during hair washing. I also bought the shampoo & conditioner holders, which help a lot. However, the customer service is not good, the agents respond with zero empathy, clearly show that they don't care. My parcels keep being delivered to a flower shop, which I have to rectify by emailing Royal Mail but there was zero 'thanks for your email' or 'we are sorry for the mix up'. They clearly don't care, which is a shame because that for me is half the incentive to shop with brands. So great products, but I would suggest better Customer Service training.
62 reviews matching