mypsd.org (mypsd.org) has a 4.5 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Animals & Pets and its reputation is excellent. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 71% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-08-10.
Excellent Customer Services,
Thank you for all your help to registered Medea. I greatly appreciate it, you service was prompt so avoiding any problems with my building management as only dogs under 30lbs are allowed so my German Shepherd is now more than welcome here as Service Dogs/ESD don't apply to that rule in BC. On top of all the certification an d letter, my local Doctor supported my need for a ESD by providing me with a letter as well. Great work, I am glad that this service is provided so I can't enjoy life to the fullest with my furry friend.
Reply from mypsd.org2019-04-02
We are very appreciative of your wonderful feedback and even more excited for the addition of your new service dog. We are always here to support you, so please let us know if you ever experience any difficulty.
K
Katharina Oscroft · 1 review · Verified ·
★★★★★
Excellent service
Excellent service, quick response
Reply from mypsd.org2019-04-01
Thank you for providing this wonderful feedback. Our goal is excellent service to you, so please do not ever hesitate to let us know if you need anything.
O
Ofelya Tevonian · 1 review · Verified ·
★★★★★
greate
great service.i am very happy to find a solution.
Reply from mypsd.org2019-03-19
Thank you for this kind review of our services. We are ecstatic that you are happy with us as a solution for your service animal. Please know that we are always here to support you.
n
nancy · 3 reviews · Verified ·
★★★★★
I have comfortably traveled with my…
I have comfortably traveled with my support dog for over 2 years now.
TheraPetic is a great company to work with. I have called on a few occasions with "emergencies" and have been surprised at how quickly the responded. I even emailed them in the middle of the night and had a "we are looking into it" response by morning! No complaints here !
J
Jenna DuCray · 3 reviews · Verified ·
★★★★★
For the love of sanity and, little angels with paws.
This company is truely an amazing blessing to anyone who needs these little angels with paws in order to live a relatively normal life. Thank you Therapetic for giving me a second chance at a normal life.
J
Jason MacKay & Soshi · 1 review · Verified ·
★★★★★
I am a Paramedic (and Dog Lover) who…
I am a Paramedic (and Dog Lover) who struggles with things that “come with the Job” and I couldn’t be happier with my process with TheraPetic.
I would happily give TheraPetic and its front line support workers a 5/5 stars.
In a world where I often find myself let down in terms of services and customer satisfaction (maybe because of my high expections) I found TheraPetic an absolute pleasure and privilege to be involved with.
From the website to the phone app to the personal emails and phone calls - my expectations were far exceeded.
I couldn’t be happier with the information and service providered to me and my dog from TheraPetic and would highly recommend them to ANYONE.
Reply from mypsd.org2019-03-07
Thank you for your very kind and thoughtful review. We appreciate your support and share the same passion to ensure you have the best product and support possible. Please let us know if we may be of any further assistance.
S
S.N. · 6 reviews · Verified ·
★★★★★
Site needs to be more informative for customer
Site was difficult to navigate. Once a mistake was made, I had to write to the tech support to change the name on the letter because I couldn't change it on my own. They responded quickly and made the changes immediately.
The explanations of the the different packages weren't very clear.
I haven't used the letter yet, so I will have to see if it worked for my flight.
Reply from mypsd.org2019-03-05
Thank you for your feedback which is so critically important to helping us improve. Please allow us the opportunity to earn 5 stars once you fly. We strive for excellence so please feel free to email [email protected] with any issues or concerns.
M
Michelle Boyer · 2 reviews · Verified ·
★★★★★
Amazing customer service.
Reply from mypsd.org2019-03-02
Thank you for your kind feedback and being a loyal client! We are here to support you, so if you need any assistance in the future, please do not hesitate to contact us!
j
jim winterfield · 1 review · Verified ·
★★★★★
Happy with the service and I would…
Happy with the service and I would recommend this company .
Reply from mypsd.org2019-03-02
We appreciate your wonderful feedback and recommendation. We are here to support you, so please do not hesitate to contact us.
B
Brooke Loshaw · 1 review · Verified ·
★★★★★
Excellent
I had great help and no problems
Reply from mypsd.org2019-03-02
Your feedback is very much appreciated. We are glad you had a wonderful experience with our service and support.
J
Josh Hastings · 1 review · Verified ·
★★★★★
Note is official and authentic
Reply from mypsd.org2019-02-14
Thank you for taking the time to review us and for your continued support.
H
Happy customer · 1 review · Verified ·
★★★★★
Very pleased with the service!
Very pleased with the service! I recommend them without hesitation!!!
Reply from mypsd.org2019-02-14
We appreciate your review and your kind feedback.
L
Lisa Hampsey · 3 reviews · Verified ·
★★★★★
TheraPetic is A+ in my books.
TheraPetic is A+ in my books. After many tragic events in my life, my pet helps me be the best person I can be. He gives me strength I never thought I had and comforts me when I need it. TheraPetic also specialized my travel letter for our ferry system so we can travel together. Thanks to TheraPetic, I have my confidence and independence back.
Reply from mypsd.org2019-02-14
Thank you for this wonderful review. We are excited that you had a great experience with us.
J
Jasmine · 1 review ·
★★★★★
Amazing Customer Service
This has been a wonderful experience. TheraPetic is a professional and trustworthy organization. Their customer service went above and beyond to help me with any questions I had about my order. They were courteous and replied almost immediately to my email inquiry. If you are in need of an ESA this is the site and organization you should be using. Moreover, I also wanted to note that as a Canadian there were Q&A's and certificates applicable to Canadian's which made navigating these waters much easier.
Reply from mypsd.org2019-02-14
We cannot thank you enough for sharing this wonderful review and your experience with us. Your support and feedback is vital to our success so thank you!
E
Elizabeth Carr · 1 review · Verified ·
★★★★★
They’re amazingly helpful
They’re amazingly helpful. Richard is the best!
Reply from mypsd.org2019-02-14
We appreciate your wonderful review. As you know, we are always here to support you and answer any questions you may have.
C
Cindy Smith · 1 review · Verified ·
★★★★★
This process was easy stressless and…
This process was easy stressless and helps with the anxiety of going somewhere to get it done.
Thank you.
Reply from mypsd.org2019-02-14
Thank you for taking your time to review us and for your continued support. We are glad that you had a stressless experience!
K
Katalin Schafer · 1 review · Verified ·
★★★★★
I am grateful that TheraPetic exists
I am grateful that TheraPetic exists. A noble organisation which helps the emotional and physical needs of a person.
Reply from mypsd.org2019-01-15
Thank you for taking the time to review and support our efforts. We are delighted to learn you had a wonderful experience with our service. Please let us know if you ever need any additional assistance.
M
Michel Girard · 1 review · Verified ·
★★★★★
Best service ever
The service is great and all was easy to understand.
Reply from mypsd.org2019-01-15
We really appreciate your kind review and feedback, which helps us improve. While you did give us 5 stars, we are always striving for excellence, so please let us know if you ever need any additional support.
B
Bruno · 2 reviews · Verified ·
★★★★★
Great easy experience!
Great easy experience! Made our trip to France so much better having our doggie with us! Thanks!
Reply from mypsd.org2019-01-15
We are excited to learn you had a wonderful experience with our service and products, especially on an international flight. Your feedback is important to help us be the best - so thank you!
D
DENISE PEPIN DE VINAS · 5 reviews · Verified ·
★★★★★
Therapetic
Excellent! Contacted their customer service a number of times with questions. They replied to my questions in a timely manner and always very helpful. Once I purchased the package I was interested in, it was fast and documents were in my account very quickly. Thank you!
Reply from mypsd.org2019-01-12
Thank you so very kindly for taking the time to provide this wonderful feedback. We are always striving to improve our services and are grateful for your support.
