myvitality.store (myvitality.store) has a 2.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews. Last updated 2026-08-10.
What people say
C
Ch · 3 reviews · Experienced 2026-02-08 ·
★★★★★
We purchased the Magic 2.0 on December…
We purchased the Magic 2.0 on December 27th 2025 and asked for a Full Refund 17 days later on the 13th of Jan 2026. Well within the 90-day return period your company claims to have. It’s now the 8th of February and your company still can’t deliver a simple return label. The outstanding lack of customer service support and inability to produce a simple return label in a timely manner is more than enough reason to AVOID this company completely. It’s also a precursor that their products aren’t worth the money. SEND THE RETURN LABEL AND REFUND THE MONEY.
Reply from myvitality.store2026-02-25
Hello,
Thank you for your message, and we sincerely apologize for the frustration this situation has caused.
You are correct that your refund request was submitted within our 90-day return period. During the time your request was being processed, we were transitioning to a new logistics partner, which unfortunately created delays in generating return labels. While this is not an excuse, it is the reason for the delay you experienced.
That said, we take full responsibility for the inconvenience.
To resolve this matter promptly, we will proceed with issuing your full refund, and you will not need to return the device.
We truly regret that this experience did not meet our service standards. Our goal is always to handle returns smoothly and professionally, and we appreciate your patience while we finalize this resolution.
Kind regards,
Vitality Support Team
T
Tiana Hall · 1 review · Experienced 2025-12-15 ·
★★★★★
DO NOT PURCHASE FROM THIS COMPANY
I have been trying to get a return label to get a refund for my product nearly 2 months. The company uses tactics to avoid sending this, absolute lies and dishonost company. Reviews all over the internet of the exact same situation of being sent the same emails promising the return label and never sending it! Absolute dishonest company that refuses to honour their return policy. DO NOT PURCHASE FROM THEM!
Reply from myvitality.store2026-02-25
Hello,
We’re very sorry to hear about your frustration and appreciate you sharing your concerns.
We would like to clarify that we do honor our return policy and do not intentionally delay or avoid issuing return labels. In some cases, return processing may require verification steps to ensure the request falls within the applicable return period and to prevent shipping errors.
That said, if there has been an unusual delay in your case, we sincerely apologize. This is not the level of service we aim to provide.
Our team is reviewing your request with priority to ensure it is resolved properly. If your order qualifies under our return policy, the return instructions and label will be issued accordingly.
We remain committed to handling all cases fairly and transparently, and we encourage you to continue the conversation directly with our support team so we can bring this to a proper resolution.
Kind regards,
Vitality Support Team
V
Virginia Celano · 1 review · Experienced 2026-01-26 ·
★★★★★
I ordered it over 2 weeks ago and…
I ordered it over 2 weeks ago and haven’t received it as yet. Could you please contact me
A
Ann · 2 reviews · Experienced 2025-12-08 ·
★★★★★
This whole experience has been a nightmare
This whole experience has been a nightmare. It took forever for the product to arrive and then the product was defective. I have been in contact with Vitality since December 8th. First it was some bot named Jay and then Vitality Team. Each time I have asked for a return label they just keep putting me off saying they are working on it. I think 6 weeks is plenty of time to get a return label. They did offer to give it to me free if I did a positive video review for them. I declined as I haven’t even been able to use the device. That is just dishonest. Then they offered me 30% back and I could keep the device. They are going to give me $20 back for keeping a defective device! That’s ridiculous! I hope they step up to the plate, show a little integrity and honor their return policy. I’m not holding my breath for that to happen. My recommendation is to not purchase anything from this company.
M
Mike vanhorne · 1 review · Experienced 2026-01-04 ·
★★★★★
Thank you, worth every penny
I’ve been dealing with suboccipital tension that was trapping my vagus nerve, causing constant discomfort and symptoms that were honestly exhausting to live with. I tried many things before, but nothing gave me real, lasting relief.
MagicPro 2.0 did exactly what it promised. For the first time in a long while, I can genuinely say I feel relief—deep, noticeable relief that I hadn’t felt before using it. The difference is real, not subtle, and it came sooner than I expected.
I don’t usually write reviews, but this experience was worth sharing. If you’re struggling with similar tension or nerve-related issues, this product is absolutely worth trying. Five stars without hesitation.
As soon as I used it, I had no fainting spells nor vertigo, no more nausea and no more hypertension, it is stable no anxiety and weakness either...all these symptoms went away..I am strong again and I use it every day. It saved my life and also I sleep better and have no brain fog which I had sometimes. God bless you..
J
JF · 2 reviews · Experienced 2026-01-04 ·
★★★★★
Awful product, awful experience, awful company
I want to return the product for the full refund. I received it on Jan 4, 2026 and when I went to try it out, it did not work properly and I was not satisfied. I contacted the company right away and for weeks now I am getting the run around from them, stalling and delaying my request for a return label so I could get a full refund. It was ordered on December 12th, received on January 4, 2026 and it is now January 26, 2026 and I still can’t get a return label from this company despite repeated requests. Very disappointing. Please I beg anyone reading this, Stay away from this company. You will regret even thinking about doing business with them. It has been a truly awful experience. I want to make it known that I have proof of the delivery date and I am well within the return window timeframe but they are just stalling. Stalling so they can deny a full refund. They are playing games but I am tracking everything and I have receipts.
Reply from myvitality.store2026-01-28
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that this situation has been frustrating and would like to clarify the process for transparency.
Your order was received on January 4, 2026, which places your request within our 90-day money-back guarantee, calculated from the delivery date. As part of our standard return procedure, our support team must first verify a few details to ensure the return label is issued correctly and to avoid delivery or processing errors.
We would like to clarify that any requests made during this process are procedural only and are not intended to delay or deny eligible returns. We also do not stall refunds in order to exceed return windows — eligibility is always based on the original delivery date, not the length of the support conversation.
We regret that the process felt slow or unclear, and we understand how disappointing that can be. Our team remains available and committed to resolving this matter properly and in accordance with our published policy.
We encourage you to continue the conversation with our support team so this can be concluded as smoothly as possible.
Kind regards,
Vitality Support Team
B
Brenda · 5 reviews · Experienced 2026-01-18 ·
★★★★★
EXTREMELY SKETCHY COMPANY!
Just when I thought this company couldn’t sink any lower, they did. After I left my honest, truthful review, their response was to defame me rather than take responsibility for their substandard product and even worse customer service. I purchased the product in December 2025, NOT July, so well within the 90 day money back guarantee period. They did NOT offer me a 30% refund which I wouldn’t have agreed to anyway. What they did do is try to get me to send them a video of myself giving them a positive review in exchange for a refund. Firstly, if I had anything positive to say I wouldn’t be returning it, and secondly they have no right to expect me to put my face out into the internet world. This company is beyond dishonest and borders on fraudulent. I truly hope that other potential customers heed my advice and stay far away from them.
Reply from myvitality.store2026-01-19
Hello,
Thank you for your message. We would like to clarify the situation for transparency.
Our 90-day money-back guarantee applies from the date the device is received, as clearly stated in our policy. According to our delivery records, the refund request was submitted after the 90-day period had already expired, which is why a refund could not be approved.
Despite the order being outside the guarantee window, our support team still reviewed your case and responded in good faith. However, once the 90-day period has passed, we are unable to process a refund under our terms.
We understand this was disappointing and regret that we could not meet your expectations. Our team remains available to assist with any other questions or support needs related to the product.
Kind regards,
Vitality Support Team
B
Brenda · 5 reviews · Experienced 2026-01-17 ·
★★★★★
STAY AWAY FROM THIS COMPANY!!
If you thought that because their website promises a guaranteed 90 day money back guarantee that you’d have an easy time getting a refund, you’d not only be wrong, you’d be very very wrong.
The product itself was disappointing. Instead of improving my nervous system and sleep, it had the exact opposite effect. The unit has thirteen intensity levels with heat which are combined. I couldn’t go past level four without burning my skin.
The customer service is beyond frustrating and infuriating. They make you jump through a bunch of hoops all the while “working on” getting you the prepaid return shipping label the website also promises. I have yet to receive that. I have ceased communication with them and am now going through my credit card company.
I highly recommend that you STAY VERY FAR AWAY from this company!
Reply from myvitality.store2026-01-18
Hello,
Thank you for taking the time to share your experience. We’re sorry to hear that you’re feeling frustrated.
As discussed during our conversation yesterday, we would like to clarify a few important points for transparency:
Your order was delivered in July, and it is therefore outside our 90-day money-back guarantee period.
We carefully reviewed your case and explained this timeline during our previous communication.
Although the order is no longer eligible for a refund under our policy, we still offered a 30% discount as a goodwill gesture to support you as a customer.
Regarding usage, we always recommend starting at the lowest intensity levels and gradually increasing based on personal comfort, as sensitivity can vary from person to person. Safety instructions are included with the product and provided digitally as well.
We genuinely aim to support our customers and handle each case fairly and according to our published policies. We regret that we were unable to meet your expectations in this instance and appreciate you sharing your feedback.
If you wish to continue the conversation privately, our support team remains available to assist.
Kind regards,
Vitality Support Team
T
Tracy Quick · 1 review · Experienced 2025-11-20 ·
★★★★★
Worst product ever and been fighting…
Worst product ever and been fighting with them going on 3mths to get my refund and a return label. Consistant lame excuse responses. Filing with the BB as this is flase advertisement and not following through on return policy. Received order late Oct. contacted them Nov. 21st and still making excuses. Sent them pic of product as they requested they wanted me to write a good review unbeleivable. May have to go through filing a against them in court.
Update:
Trustpiolet response is not accurate. I have all my respondents with Vitality and what is stated here is false. I received my package late Oct. as it wasn't sent til Oct. 17th. I contacted Vitality about my return Nov. 21st within 30days I was never offered 30%. I have been asking for a refund and a return seal since then. Just recently they insulted me by offering 20% which is unacceptable. I will be keeping this email in my records for filing against Vitality as well as this completely dishonest reply.
Reply from myvitality.store2026-01-18
Hello,
Thank you for sharing your feedback. We’re sorry to hear about your frustration and would like to clarify the situation for transparency.
According to our records, your order was delivered in late October, and your first request regarding a return was received after the 90-day money-back guarantee period stated on our website. This timeline was reviewed carefully and explained during our communication.
Despite the order being outside the eligible return window, our support team continued to assist, reviewed the photos you provided, and offered a 30% goodwill discount as an alternative solution — even though a refund was no longer applicable under our policy.
Regarding usage, we always recommend starting at the lowest intensity level and adjusting gradually based on individual sensitivity. All safety instructions are included in the package and available digitally.
We strive to handle every case fairly and according to our published policies while still supporting our customers wherever possible. We regret that this experience did not meet your expectations.
Our team remains available should you wish to continue the discussion privately.
Kind regards,
Vitality Support Team
J
Jacob Johnson · 1 review · Experienced 2026-01-01 ·
★★★★★
Love Mine, Because it gives me the relief i wanted
Worth the price i paid for, My experience was great and if you are someone like me struggling with migraines, brain fog...etc
GO FOR ONE!
Reply from myvitality.store2026-01-18
Thank you so much for sharing your experience. We’re really happy to hear that you’re satisfied and that MagicPro fits well into your routine. Your feedback truly means a lot to our team and motivates us to keep improving and developing future projects. We appreciate your support.
E
Emily Clark · 1 review · Experienced 2025-12-22 ·
★★★★★
Chronic neck pain and tension
I usually don’t write reviews, but I felt compelled to share my experience with MagicPro 2.0 because it genuinely helped me when nothing else did.
For years, I’ve struggled with chronic neck and shoulder tension that slowly turned into frequent headaches, poor sleep, and constant fatigue. I work long hours at a desk, and by the end of the day my neck felt locked, my shoulders were rock-hard, and my mind was always “on edge.” I had scans, blood tests, and was told everything looked “normal,” yet I didn’t feel normal at all. Painkillers only masked the problem and left me feeling worse.
I was skeptical at first, but after reading reviews, I decided to try MagicPro 2.0. It arrived quickly and was well packaged. The device feels solid and well designed, not cheap or gimmicky. After my first session, I noticed my neck muscles actually relaxing instead of fighting the pressure. By the second and third use, the difference was clear, less stiffness, fewer tension headaches, and a noticeable sense of calm afterward.
What surprised me most is how it affects my overall stress levels. Once my neck tension eases, my breathing feels deeper, my heart rate feels steadier, and I sleep much better at night. It’s now part of my daily routine, especially after work.
This isn’t a miracle cure, but it addresses the root of the problem for me instead of just covering it up. If you’re dealing with chronic neck tension, stress-related pain, or headaches and feel like you’ve tried everything, this is absolutely worth trying. I’m very happy with my purchase and would recommend it without hesitation
Reply from myvitality.store2026-01-11
Thank you very much for the great feedback. It means a lot to our team and gives us real motivation to continue working hard and improving our products. We truly appreciate your support.
J
Jessica Davis · 4 reviews · Experienced 2026-01-02 ·
★★★★★
It really helped me
After a surgery, I suffered from constant tension in my neck and was desperately looking for relief. I came across an ad for MagicPro 2.0 on Facebook and decided to give it a try, hoping it could help.
After using it for two weeks, I can honestly say it made a real difference. Whatever technology it uses, it truly helped ease my neck tension, and I feel much better now. The relief I was dreaming of finally became real.
I’m very grateful for this product and glad I trusted my instinct. Highly recommended.
Reply from myvitality.store2026-01-10
Thank you for your wonderful feedback. It genuinely motivates our team and encourages us to keep raising our standards as we develop future projects. We’re very grateful for your support.
I highly recommend it. My experience was great. Thank you
After struggling for a long time with vagus nerve dysfunction and frequent migraines, I honestly started to lose hope of finding something that truly helped. I had tried many things with little to no lasting relief. When I decided to try MagicPro 2.0 from MyVitality (the official brand), I didn’t expect miracles, but the results surprised me in the best possible way. Over time, I noticed a real improvement in my symptoms, fewer migraines, and a general sense of relief that I had been dreaming of for years. What I appreciate most is that this wasn’t just temporary comfort, it actually helped me feel more balanced and functional in my daily life. For the first time in a long while, I feel like I have control again. I’m truly grateful to MyVitality for creating this product and for the positive impact it has had on my well-being. If you’re dealing with similar issues, this is absolutely worth trying. Thank you for giving me my quality of life back!
Reply from myvitality.store2026-01-10
Thank you so much for your kind words. Your support truly means a lot to us and motivates our team to keep improving and developing new projects in the future. We really appreciate you taking the time to share your experience.
The Magic Pro 2.0 changed my life – Goodbye migraines!
I bought the Magic Pro 2.0 from Vitality hoping for some relief, but I never expected results this good. My chronic migraines and random headaches are completely gone. Because the constant pain has stopped, the depression I was feeling is finally lifting, and I feel like myself again.
On top of feeling better, this device is saving me a fortune. I used to go to the chiropractor every single month, but I haven't needed to go since I started using this. Thank you, Vitality, for creating such an amazing product!
Reply from myvitality.store2026-01-10
Thank you so much for your kind words. Your support truly means a lot to us and motivates our team to keep improving and developing new projects in the future. We really appreciate you taking the time to share your experience.
L
Larry Belford · 3 reviews · Experienced 2025-11-10 ·
★★★★★
Noticed a difference over time
I purchased MagicPro 2.0 mainly because of ongoing neck tension that often came with headaches and a light dizzy feeling. After using it regularly, I noticed that my neck feels more relaxed and those uncomfortable sensations happen less often. It’s easy to use and fits well into my daily routine.
Reply from myvitality.store2026-01-10
Thank you very much for the great feedback. It means a lot to our team and gives us real motivation to continue working hard and improving our products. We truly appreciate your support.
E
Ellen Carlyle · 3 reviews · Experienced 2025-11-22 ·
★★★★★
I’ll be honest I was extremely skeptical.
I’ve dealt with chronic neck tension, anxiety, and that constant tight feeling in my shoulders for YEARS. Doctors kept telling me everything looked “normal.”
I’ve been using the Magic Pro 2.0 twice a day for about 3 weeks now, and I can genuinely say my neck feels looser and my body feels calmer. I’m sleeping better and I’m not stuck in that fight-or-flight feeling all day anymore.
It wasn’t an overnight miracle, but it’s the first thing that’s actually helped consistently.
Reply from myvitality.store2026-01-10
Thank you very much for the great feedback. It means a lot to our team and gives us real motivation to continue working hard and improving our products. We truly appreciate your support.
L
Lynne Jaffe · 1 review · Experienced 2026-01-06 ·
★★★★★
Company not honoring their return guarantee.
I ordered this product October 7. It took weeks to arrive. After receiving it,(neck massager, total piece of junk) I requested to return their product and to honor their 90 day return guarantee. I was dragged around for nearly three months. The last email response from them. December 23. "Please rest assured that I am continuing to follow up with the relevant team to ensure your postage-paid return label is issued immediately. Your return is a priority, and we want to make sure this is resolved without any further delay." Still nothing. This company is fraudulent and should not be allowed to continue doing business if they are not honoring their guarantee!
Reply from myvitality.store2026-01-08
Hello,
We have read your review and immediately checked our internal database for your name and details. We have no record of an order placed under this name, nor do we have a record of the correspondence you mentioned.
Unfortunately, there are several illegitimate websites and "scammers" currently using our brand name and logo to deceive customers. Because we cannot find your details in our system, it is highly likely you purchased from one of these imposter sites rather than our official store.
We take our 90-day return guarantee very seriously for our genuine customers. If you believe this is an error, please update your review with your specific Order ID so we can investigate further. Otherwise, we recommend you contact your bank to report the fraudulent site you purchased from.
Best regards, Vitality Support Team
J
Julie · 3 reviews · Experienced 2025-12-26 ·
★★★★★
I sit in front of a computer all day…
I sit in front of a computer all day long so I get next rain all the time. I have used tens pads in the past and it helps to get rid of the tension. I don’t like using them because of the cables and the pads lose the stickiness very quickly. I ran across this and thought I’d give it a try. I actually really like it for a couple reasons. I don’t have to use the sticky pads and have wires going everywhere, it has the same sensation as a tens pad, but it adds heat which makes a big difference in getting rid of the muscle tension. I’d say the only downfall that I have with the unit is that it takes longer than I would like to have it recharge. Other than that I use it all the time.
Reply from myvitality.store2026-01-10
Thank you very much for the great feedback. It means a lot to our team and gives us real motivation to continue working hard and improving our products. We truly appreciate your support.
K
Kimberly · 2 reviews · Experienced 2025-10-31 ·
★★★★★
Jay “is” customer service
Jay “is” customer service, he’s actually a bot sending AI responses for a horrible product. Total scam! I’ve been chatting with Jay for over 2 months and still no return label sent to me. Don’t fall for this scam!
Now I get a reply to my review and they say they have no record of my order. Funny. I have 28 emails back and forth with “Jay” stating he’s working on the return label. Scammers! I hope you get the day you deserve!
Reply from myvitality.store2026-01-08
Hello,
We are reading your review and, honestly, this is so weird. We have checked our entire system and we don't have any idea about the Order IDs or the conversation you are describing.
We respond to all our genuine customers, so the fact that we have no record of you suggests you may not have ordered from our official store.
If you are a real customer, please contact us immediately through WhatsApp or Email so we can reply to you directly. Until then, we have to assume this order does not exist in our system.
Regards, Vitality Support
