myvitality.store (myvitality.store) has a 2.3 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Legal Services & Government and its reputation is poor. 66% of reviews are 1 star, a relatively high share; The business has replied to 43% of negative reviews. Last updated 2026-08-10.
Got It With the Extra Discount — No Regrets Nice service Used the second discount link they sent me, and it's hands down the best money l've spent all year. I can finally move my neck without pain.
I can truly say I have never dealt with such a terrible company! The unit magic pro 2.0 has never worked since I received it. It won't even turn on and I have been getting the run around since August trying to get a return address so it could be fixed or returned for a refund. I received nothing but programmed messages and no resolution at all. Preying on people with severe neck pain is deplorable and so is the My Vitality Company! !! Avoid any purcahse from them!
Dear Customer, We are genuinely sorry to hear about your experience and want to personally apologize for the frustration this has caused you. What you’ve described — a device that won’t power on and a slow return process — is not acceptable and does not reflect how My Vitality operates or how we value our customers. Every Vitality Magic Pro 2.0 unit is covered by a 90-day money-back guarantee and a full product warranty. If a product arrives defective in any way, our team immediately arranges a replacement or refund once a quick video confirmation is received — this step simply helps our quality-control department identify manufacturing faults and prevent the same issue for other customers. It’s clear that in your case, the communication process broke down. We sincerely regret that you received only automated messages and did not feel supported. We have already escalated your case internally to ensure your situation is fully resolved — whether that means a replacement device or a full refund. Please reach out to [email protected] with “Trustpilot Priority – Replacement or Refund” in the subject line so one of our senior specialists can handle your case directly until it is completed. We also want to emphasize to anyone reading that My Vitality does not prey on people in pain — our entire mission is to help relieve it. Tens of thousands of satisfied customers around the world have experienced genuine relief from chronic neck tension and posture-related discomfort with the Magic Pro 2.0. We appreciate you bringing this to our attention. Your feedback helps us strengthen our service and ensure no other customer experiences similar delays. Warm regards, The My Vitality Customer Care Team [email protected]
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