nanajacqueline.com (nanajacqueline.com) has a 3.4 out of 5 rating on OK.one, based on 54 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 80% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-10.
Went my vacation with their beach dress, great design absolutely love it, thanks to the dress I had wonderful memories.
Thank you so much for your kind words! We're thrilled to hear that our dress became a part of your wonderful vacation memories. We can't wait to be a part of your next adventure!
Very cute, great quality! I will buy again
Thank you for your lovely review! We're so happy you love the quality and design. Can't wait to have you shop with us again!
AVOID!!! DO NOT BUY HERE!!! I wish I could give them no stars.. but unfortunately don’t have the option… this business needs to be shut down asap! They are scamming people with their completely false return policy after following all the steps they simple just don’t answer.. classy. Their clothes that were sent to me were unwearable, seams pocking out and with holes!!! Terrible terrible terrible customer service. I wish I read previous reviews before buying as I can see a common theme. Shame on them.
We're so sorry to hear that your experience didn’t meet expectations. Since your last visit, we've made several improvements, and we’d truly appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
They are committing consumer FRAUD on unsuspecting public. Advertise Lucy Leather Jacket as leather not only on ad but in fabric disclosure. However what they send is cheap black pladtic ! That is false advertising with intention to dupe public or rob you blind . Nana Fraudster Jacqueline has no customer service - just canned auto email reply . Why might that be? This operation needs to be shut down fast and fined for engaging in consumer FRAUD and exploiting the public !
We're so sorry to hear that your experience didn’t meet expectations. Since your last visit, we've made several improvements, and we’d truly appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
As many others have stated, this company is fraudulent. I receive a dress that I paid $515 for that was essentially a piece of mesh, seriously cannot imagine it selling for more than $60 anywhere else. I followed all return instructions and have not received a refund. I placed another order while waiting for my refund, hoping this experience was an anomaly, and not received my order at all. I reached out through email and social media to cancel my order in hopes of receiving a refund and got no response. Over a month later, I get a notification that my order has shipped. ???? Unacceptable customer service.
We're so sorry to hear that your experience didn’t meet expectations. Since your last visit, we've made several improvements, and we’d truly appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
I tried to return an item and they never replied. I followed all their instructions. They don't honor their terms and conditions. They will take your money but not care about anything else. They are a scam.
We're so sorry to hear that your experience didn’t meet expectations. Since your last visit, we've made several improvements, and we’d truly appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
Horrible quality Tried to return a dress but they never replied Scammers
We're so sorry to hear that your experience didn’t meet expectations. Since your last visit, we've made several improvements, and we’d truly appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
Nightmare! Horrible service!!! Never received my money back for the dress I ordered I will not recommend to deal with this scam! They didn’t suggested a replacement either … just typical scam and stole my money
We're so sorry to hear that your experience didn’t meet expectations. Since your last visit, we've made several improvements, and we’d truly appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
Ordered a dress in November and received an order confirmation, but no updates since then. I tried contacting them through several platforms including an email and social media but their customer service is almost nonexistent. Have not received any communication from them at all and this seems to be a common problem
We're so sorry to hear that your experience didn’t meet expectations. Since your last visit, we've made several improvements, and we’d truly appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
This business is a scam, they never ship the order and it happened with a lot of people not only me. Please help people to not fall into scam business!
We're so sorry to hear that your experience didn’t meet expectations. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
It has been 2 weeks since I ordered a dress and I've only received one "update" from them, and it was because I claimed the purchase as a missing order in order to file a claim if they didn't respond within 3 days. The "update" wasn't even an update - it was just them saying sorry for the delay but it should be processed soon, even though they already charged my account $500 two weeks before. I ordered through Instagram because I thought it would be safer than ordering directly through the Nana Jacqueline website because of the Purchase Protection Policy. However, it was still very hard to file a claim about the missing order through Instagram as they no longer have the accessible option of just pressing "file a claim" through their app. I've resorted to just disputing the transaction with my bank in hopes that they can help me get my refund back as this was an expensive purchase and Nana Jacqueline's customer service as well as Instagram's was highly unhelpful. If you look at their Instagram account comments, there are numerous reports from other customers claiming the same thing, and Nana Jacqueline will still not respond back with any resolutions.
We're so sorry to hear that your experience didn’t meet expectations. Since your last visit, we've made several improvements, and we’d truly appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
I made an order but never even received an email confirmation. Luckily I wrote down my order number. It's been weeks and they have not sent it out. If they take weeks to prepare the order and send it out then they should say so on their website FAQ page so we can manage expectations. Also, there is no one replying to customer service emails, I asked a question months ago and no reply.
We're so sorry to hear that your experience didn’t meet expectations. Since your last visit, we've made several improvements, and we’d truly appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
I sent them an email asking about customs/taxes and sizing and they never replied. It's been weeks since I emailed and they still have not bothered replying. However they don't seem to have any trouble sending plenty of marketing material.
We're so sorry to hear that your experience didn’t meet expectations. Since your last visit, we've made several improvements, and we’d truly appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
Bought a dress on August, still didn't shipped yet....
We're so sorry to hear that your experience didn’t meet expectations. Since your last visit, we've made several improvements, and we’d truly appreciate the opportunity to make things right. Please feel free to reach out to us at [email protected]—we’d love the chance to make it up to you. Warmly, The Nana Jacqueline Team
54 reviews matching