nanajacqueline.com (nanajacqueline.com) has a 3.4 out of 5 rating on OK.one, based on 54 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 61% rate it 4 stars or higher while 35% give 1 star; The business has replied to 80% of negative reviews; 33 of them were added in the last 12 months. Last updated 2026-08-10.
Their clothing is not very well made at all and I’m going to be starting a lawsuit as well. I already have an appointment with a law firm because of how poorly made there items were. I don’t believe that they got any five star reviews. I didn’t buy all these outfits for just myself and spent about 2,500. I will update with pics later this week so everyone can see how poorly made they were.
Reply from nanajacqueline.com2026-07-06
Thank you for sharing your feedback. We've been in contact with you directly via email and have worked with you on your request.
If you have any additional questions, please feel free to reply to our email, and we'll be happy to assist you further.
N
Nicholas · 1 review · Experienced 2026-06-23 ·
★★★★★
The quality is average
The quality is average; sometimes it doesn’t match the price. However, customer service responds quickly. I had an issue once and it was handled properly.
Reply from nanajacqueline.com2026-06-23
Thank you for taking the time to share your feedback. We appreciate your honest comments and are glad to hear that our customer service team was able to respond quickly and resolve your issue.
We strive to provide products that meet our customers' expectations, and we value feedback like yours as it helps us continue to improve both our quality and overall customer experience.
Thank you again for your support, and we hope to have the opportunity to provide you with an even better experience in the future.
Yes it's expensive but you get what you pay for and these pieces are so super cute and chic.
Reply from nanajacqueline.com2026-06-08
We’re so happy to hear you love the pieces and feel that they’re cute and chic!
We really appreciate your support and thoughtful feedback, and we’re so glad you’re part of the Nana Jacqueline community 🤍
The clothes are so thick and of very good quality, it really beat my expectations. The packaging was also a 10! The order arrived before the expected date and came in perfect condition.
Reply from nanajacqueline.com2026-05-09
We’re thrilled to hear that the quality exceeded your expectations and that you loved the packaging as well!
We truly appreciate your support and hope you enjoy your pieces for a long time to come! 💛
G
Grace Wang · 1 review · Experienced 2026-04-22 ·
★★★★★
Exceptional Customer Service
I had a really great experience with Nana Jacqueline’s customer service. I reached out about an issue with my order, and Alexa from their team responded quickly, kindly, and professionally. She took the time to understand the situation and offered thoughtful solutions right away, especially with a tight timeline for my graduation.
Even though the item was out of stock, the team handled everything with care and respect, and made the process feel easy and stress free. It honestly made a big difference during a moment that could have been really frustrating. I’m very grateful for the support and would definitely shop with them again.
Reply from nanajacqueline.com2026-04-23
Thank you so much for your thoughtful review and congratulations on your upcoming graduation 💗
We’re so happy to hear that Alexa was able to support you quickly and help make a stressful situation feel easier.
We really appreciate your kindness and understanding, and we’re so glad we could assist you despite the item being out of stock.
We look forward to helping you again in the future!
J
Jinhua Ai · 1 review · Experienced 2026-04-22 ·
★★★★★
Staff were super friendly and helpful
Staff were super friendly and helpful. Dresses were so cute!!! Loved the experience
Reply from nanajacqueline.com2026-04-23
We’re so happy to hear you had a great experience and loved the dresses. It means a lot to know our team made your visit enjoyable 💗
We truly appreciate your support and hope to see you again soon!
J
JC · 1 review · Experienced 2026-04-19 ·
★★★★★
Amy is a really great sale
Amy is a really great sale! She help us find items really patience
Reply from nanajacqueline.com2026-04-20
We’re so happy to hear you had a great experience with Amy!
We really appreciate your support and hope you love your new items 💗
B
Bowen Gou · 1 review · Experienced 2026-04-19 ·
★★★★★
Best dresses in LA
Best dresses in LA. Have to come check!
Reply from nanajacqueline.com2026-04-20
Thank you so much! 💗
We’re so happy you love our dresses—your support means everything to us. We can’t wait to welcome you again soon!
A
Aili Luo · 1 review · Experienced 2026-04-19 ·
★★★★★
Super nice shopping experiences
Today I shopped with amy！ She is supper nice! She picked all the write dresses that fit for graduation!
Reply from nanajacqueline.com2026-04-20
We’re so happy to hear you had a great experience shopping with us! It’s wonderful to know Amy was able to help you select dresses for such a special occasion as graduation!
We really appreciate your support and hope to see you again soon!
y
yichi bai · 1 review · Experienced 2026-04-14 ·
★★★★★
I love the design so much
I love the design so much! Staffs are friendly and patient.
Reply from nanajacqueline.com2026-04-15
Thank you so much for your kind words! We’re really happy to hear that you love the design and had a positive experience with our team 💜
We truly appreciate your support and hope you shop with us again soon!
L
Lucy Pan · 1 review · Experienced 2026-04-13 ·
★★★★★
Amy is so nice
Reply from nanajacqueline.com2026-04-13
Thank you so much for your kind words! We’re so happy to hear that Amy made your experience so wonderful!
We truly appreciate your support and hope to see you again soon 💗
伊
伊苓 夏 · 1 review · Experienced 2026-04-11 ·
★★★★★
very good
very good！！！！！
Reply from nanajacqueline.com2026-04-13
Thank you so much for your positive feedback!
We’re so glad you had a great experience and we truly appreciate your support 💛
J
Jiaqi Zhang · 1 review · Experienced 2026-04-11 ·
★★★★★
The whole shopping experience is pretty…
The whole shopping experience is pretty good
Reply from nanajacqueline.com2026-04-13
Thank you so much for your kind feedback! We’re so happy to hear you had a great shopping experience with us.
We truly appreciate your support and hope you shop with us again soon 💛
M
Mark · 1 review · Experienced 2026-04-11 ·
★★★★★
I love everything about
I love everything about, Amy helped us out so much thank you!
Reply from nanajacqueline.com2026-04-13
Thank you so much for your kind words! We’re so happy to hear that you love everything 💛
We truly appreciate your support and hope you continue to enjoy your pieces. Hope to see you again at the store soon!
Great quality and design, just pricey; routine (monthly specials) and a better reward system.
Reply from nanajacqueline.com2026-04-09
Thank you so much for your feedback—we’re so glad you love the quality and design. Stay tuned, we have exciting updates coming soon 💗
A
Ani Najaryan · 1 review · Experienced 2026-04-04 ·
★★★★★
Emy was very nice and helped me a lot!
Reply from nanajacqueline.com2026-04-06
Thank you so much for your kind words! We’re so happy to hear that Amy was able to assist you and provide a great experience.
We can’t wait to welcome you back again soon 💛
Size 0 was way too small for someone who is consistently size 0. Fabric was synthetic and uncomfortable.
Reply from nanajacqueline.com2026-04-03
I’m so sorry to hear that the sizing didn’t fit as expected and that the fabric wasn’t comfortable for you. Our pieces do tend to run on the smaller side, which can sometimes make finding the right fit a bit tricky.
If you ever need help with sizing in the future, please don’t hesitate to reach out, as we’re always happy to guide you to the best fit possible.
Thank you for your feedback, we truly appreciate it.
M
MC · 1 review · Verified · Experienced 2026-03-13 ·
★★★★★
Easy to order and the dress was exactly…
Easy to order and the dress was exactly like the picture. The quality of the material and jewels are top quality and the dress fit to perfection. Elegant and Classy
Reply from nanajacqueline.com2026-04-02
We’re absolutely thrilled to hear that you found the ordering process easy and that the dress met your expectations in both quality and fit.
We truly appreciate your support and hope to have you shop with us again soon 💛
H
HX · 1 review · Experienced 2026-03-31 ·
★★★★★
Erinn was super welcoming and sweet
Erinn was super welcoming and sweet, the clothing and the store was super cute☺️
Reply from nanajacqueline.com2026-04-01
We’re so happy to hear that you had a great experience!
We truly appreciate your support and hope to see you again soon 💕
Erinn and Amy were so absolutely fabulous and so incredibly positive and helpful during my shopping experience! They were so welcoming and pleasant from the moment i walked in the door and they went above and beyond in every single way to help me figure out what worked to buy. I feel like i left with more than just clothes but a truly lovely and meaningful experience as well! I am thankful for such wonderful energy i got to experience during my time there! I highly recommend to anyone to stop by and enjoy the beautiful atmosphere and excellent customer care this store has to offer!
Reply from nanajacqueline.com2026-03-31
Thank you so much for your incredibly kind words! We’re absolutely thrilled to hear about your experience ✨
It means so much to us that you felt welcomed and supported, and even more that you left with such a positive and memorable experience. That’s exactly what we strive for!
We truly appreciate your recommendation and can’t wait to welcome you back again soon 💖
