At Navi Auto Transport, our driving force is the commitment to ensuring an exceptional and seamless vehicle transportation experience for our valued customers. Our ultimate objective is to set the benchmark for customer service in the industry, prioritizing transparency, communication, and client satisfaction above all else. We use our experience and expertise in the industry to give you – the customers - complete satisfaction and make transporting your vehicle a convenient and easy service.
Written by the business, not verified by us.
Is Navi Auto Transport legit?
Navi Auto Transport (naviautotransport.com) has a 2.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Business Services and its reputation is poor. 59% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-12.
What people say
T
Todd N.United States · 1 review · Experienced 2026-07-17 ·
★★★★★
Beware
I booked through Navi 2 weeks in advance and talked with their representatives multiple times about the time constraints on when I could be available to get the car upon delivery at the destination. Multiple representatives assured me that the carrier could deliver the car within that window and even told me that the carrier could deliver on a Sunday if necessary. I also paid $100 extra for the car to be shipped on the top row. The car arrived on the bottom row and was filthy and after I was no longer available to inspect and accept delivery. This was despite the fact that the Navi representative claimed to have to spoken to the carrier 3 days before and received assurance that my car could be delivered on a Sunday. The carrier later informed me that they have had a problem with Navi making a lot of promises that they could not deliver and told me that they do not deliver on Sundays, contradicting what multiple Navi representatives told me. When I called to complain, “Jake” told me that they couldn’t guarantee when a car would be delivered because of too many variables outside of their control. He also refused to refund my $100 that I paid for the car to be on the top row because he assumed they put it on the bottom row for delivery to expedite the process upon delivery. “Jake” asked if I had a picture to prove the car was on the bottom row at delivery. I did and I forwarded it to him. He had no pictures or proof that the car was transported on the top row. He then said that the car was dirty when I turned it over to the carrier on the front end which was false. “Jake” refused to issue any refund. He had no response to the point that his associates represented that the car could be delivered on a Sunday if necessary. He also had no response when I told him that his representative claimed to have spoken to the carrier 3 days before. He then acted like he could no longer hear me to end the call. I will never use this company again as it is clear they will tell you anything to get your money on the front end and try to put any blame on the carrier if anything goes wrong. They claim to prioritize “transparency, communication, and client satisfaction above all else.” They fail miserably in all 3 and are instead unethical and unprofessional.
E
EddieUnited States · 4 reviews · Experienced 2026-07-16 ·
★★★★★
A few things about Navi as a broker
Navi made a good contact with PrimeTrack transportation. I was disappointed in the GPS tracking that Navi had as PrimeTrack did not offer it and Navi's contract said non-refundable. My suggestion is to put your own air-tag in the car. Navi also advertises real time tracking. Navi's site is actually 24 hours behind schedule.
Stuart StromfeldUnited States · 1 review · Experienced 2026-07-08 ·
★★★★★
Bait and switch!!!
I was quoted a price and then the bait and switch started. I received at lease three call from Navi carriers all telling me that because of 17,000 less transporter on the road I would have to pay anywhere from $150 to $350 additional. I declined there offers and fearing I wouldn't get a transporter I called another service, SGT and booked with them. Within 40 minutes I heard back from the Navi transporter, who brought my car down to Florida in March, with the agreed price quote. When I called SGT back to cancel I was charged $199. I will never use Navi again.
fran tagUnited States · 1 review · Experienced 2026-07-13 ·
★★★★★
Great service Start to Finish
Great service, communication was topnotch. I booked on a Monday truck was picked up Tuesday and delivery was Wednesday from Virginia to Vermont. Price was as agreed and the driver called at pick up and texted during trip. Based on my experience I highly recommend NAVI for auto transport. Very happy
J
Jacqueline RodriguezUnited States · 2 reviews · Experienced 2026-07-10 ·
★★★★★
I had a very disappointing experience…
I had a very disappointing experience with Navi Auto Transport. My vehicles were not delivered on time, even though I paid extra for expedited service. I was told the delivery would be guaranteed, but that was not the case. Communication throughout the process was extremely poor. It was difficult to get updates, and I often had to reach out multiple times for information.
After the delays, the company offered to “make it right” because of my experience, but that never happened. I still ended up paying the full price without any compensation or adjustment. Overall, the service did not meet my expectations, and I would not use Navi Auto Transport again or recommend them to others.
P
Pomela LewisUnited States · 2 reviews · Experienced 2026-07-15 ·
★★★★★
This company could start by telling the truth…
This company could start by telling the truth. You aren't assigned to one person to help you. Each person a different story. Oh,the price is guaranteed. Well they changed it. Oh,you have a choice to pay with credit card or cash. That went away. Each person had a different story. Crazy, don't know which person one should believe.
Not my kind of business.
K
Karen BUnited States · 1 review · Experienced 2026-07-09 ·
★★★★★
Driver showed up at house since he was…
Driver showed up at house since he was able to navigate local roads with no trees, quick, easy and answered all questions I had. 20 minutes from start to pulling away.
Terrible communication, pickup and delivery were days late. Blame placed on dispatcher or driver, but issue is that Navi is a third party with no control. If you book them, expect significant delays and poor communication once you sign contract and pay deposit.
FRANK DIGRAZIAUnited States · 1 review · Experienced 2026-07-15 ·
★★★★★
The car arrived in the time frame that…
The car arrived in the time frame that was given but the price went up twice and the total cost was $500 more then quoted... Felt like a bait and switch to me. Unfortunate way to do business.
Miles McQuillenUnited States · 1 review · Experienced 2026-07-09 ·
★★★★★
Customer Service Nightmare
They're great if you like to spend hours of your time with customer service people who can barely speak english.
Avoid at all costs, they brokered my car to an auto hauler with 2/10 stars - you can imagine how that went. No clarity on delivery time, gave me 30min notice a day after it was supposed to be delivery, I missed pick-up, and it was delivered to a random towing company 2 hours away.
Only deserves a second star because the car was delivered in one piece.
M
Mark FordUnited States · 3 reviews · Experienced 2026-07-14 ·
★★★★★
The perfect blend of rate
The perfect blend of rate, availability, communication and professionalism. Best transport hauling experience ever!
Rafael RiosUnited States · 1 review · Experienced 2026-07-13 ·
★★★★★
They don't respect their quote
They don't respect their quote. They call you the next days updating the price. Their customer service is awful. Please don't hire them.
J
John LutherUnited States · 2 reviews · Experienced 2025-10-08 ·
★★★★★
We had a contract to ship our car
We had a contract with Navi car transport to ship our car on certain dates but the day before our flight they informed us a trucker was found and it will cost us $500 more.
N
NagaVenkata GonaboyinaUnited States · 2 reviews · Experienced 2026-05-15 ·
★★★★★
I got the service for the first time…
I got the service for the first time and initial the price was $1100 and in a day they called and mentioned the price was increased to $1300 and the pick up date will be in 2 days but I choose the 3 day and locked the price for $1100.
Secondly I lost the 200+ worth toolkit with 3 sets.
K
Kevin RuehleUnited States · 2 reviews · Experienced 2026-07-14 ·
★★★★★
Absolutely the worst customer service…
Absolutely the worst customer service stay far away. Fake GPS tracking had me thinking my car was arriving on time only to find irs still 1000 miles away.
c
customerUnited States · 3 reviews · Experienced 2026-06-29 ·
★★★★★
I am warning everyone DO NOT USE THIS…
I am warning everyone DO NOT USE THIS COMPANY. I booked my transport for 2 cars from NJ to Florida a month before I needed to ship. A week before I changed the decided to ship a different car. I called the the company and informed them I wanted to switch cars I was shipping. I was told ok. Gave them all the information for the other car. I get an email that they were only shipping one of the cars because I dropped the other one. 3 days on phone fighting with them. Finally got the other car added. Was told by agent car would be picked up on 6/29. Day car was suppose to get picked up get a call from Navi that the truck broke down and can't get until 7/1. That evening I get a call from the actual transport service that they will be picking up the car 7/1. I asked about breakdown. The driver said truck never broke down that I was scheduled for that date. Navi nothing but liars. Gets worse. Driver called said could come down my street to get cars. I specifically asked about this when booking. Told No problem. My daughter had to move the cars to a nearby school. Then get a call he can"t turn around at school that he's on my street. Then my daughter had to move the cars again. The cars were supposed to get deliver 7/2-7/3. Car didn't get to Florida until 7/4 around 12:30. Worst company ever. If you like aggravation then definitely book this company. Will never use again
Jeremy EzerzerUnited States · 1 review · Experienced 2026-05-01 ·
★★★★★
Delivered the car very quickly faster…
Delivered the car very quickly faster than anticipated. Car was in great condition and they were quick to respond. Very good pricing.
Only 1-negative hence 4/5 stars-I didn’t land yes at my new location and because they were half a day early(usually a +), I arrived at 1am, I couldn’t do a proper handoff so he had to leave my key fob onsite, and put it behind my plate, which somehow pushed the button of the trunk open and left it open for 8 hours overnight where it rained. Luckily I was in a very safe and good neighborhood and covered my racing bike and the items with black garbage bags so fortunately for me I prevented the trunk from getting wet.
Otherwise good company and helpful.
S
Sean VogelUnited States · 1 review · Experienced 2026-07-07 ·
★★★★★
Communication was nearly impossible
Communication was nearly impossible. Left messages that were not returned. Transporter I was assigned with were horrible with communication as well. Price increased and transport driver charged an additional fee I was not made aware of.
Greg BingUnited States · 1 review · Experienced 2026-07-11 ·
★★★★★
Bait and switch
Bait and switch, master of excuses. You will no doubt feel like you are being scammed. The people in Bangladesh handling customer service are horrible
styltron oneUnited States · 1 review · Experienced 2026-07-12 ·
★★★★★
Buyer Beware!
Buyer Beware!! Do not use this scammer (NAVI TRANSPORT SERVICES LLC). They will first harass you with AI, and then charge your credit card without your authorization.
