New Era Debt Solutions (neweradebtsolutions.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has not yet replied to negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-10.
New Era did exactly what we discussed. No surprises! Communication and customer service was excellent even during an unexpected event. Calls were always returned same day. Hopefully I won't have to do this again but if you do I highly recommend
From the very beginning everyone was very helpful and extremely nice. They are always there to answer any questions I had. I would recommend New Era to anyone.
This company was straightforward from the beginning about the process and was informative the whole way through. Very thoughtful, kind employees too who are willing to help you with your needs.
i started at New Era with Gerry , she had me believing in her and the company from the get go . she was patient , helpful , professional and also very caring . unfortunately she passed away and Jason was my new representative for NEDS . He has been equally great working with me . end result is that i have finished with the program and have saved a ton of money and New Era delivered on all stated goals . honestly this company and Gerry and Jason have been tremendous and i would 100% recommend them .
Everyone was so helpful and kind. I really appreciate all of the help given to me.
This company was great! They kept in constant contact with me through the whole process. I have now completed the program and I’m so glad I did. Nicole and Greg were the best!!!!
Easy to work with , good communication
I don’t know if another way would have been better to do this. They negotiated a bunch with the creditors
New Era help
I signed up for debt assistance several months ago with New Era and I'm very happy with their service. I got myself into a lot of debt that kept snowballing. I could have chosen to try and settle my debts with the creditors directly, but that's a lot of time and stress that I just don't have. Signing up with New Era was the best decision for me. Half of my debts have already been settled in less than six months. I think I have a few more accounts left and it's taking a huge burden of stress off of my shoulders. Communication from New Era is also excellent.
What a great company. They know what you’re doing in. The customer care is fantastic.
They helped us get debt free. They took over for arete who left us high and dry!!
The process was long but it went very well and smooth! A shoutout to Nicole she is so attentive and responsive to all my questions. Wonderful job!
They are great to work! Highly recommend them!!
Poor customer service with lots of excuses and no answers
The communication was great,they seem to care about their clients.
It was an experience that I did not know what to expect, but the staff made it very pleasant for me. Their professionalism was outstanding. I follow their advice, and I finish the program. Thank you New Era.
ALLWAYS THERE TO HELP AND ANSWER QUESTIONS
I used New Era Debt Solutions when I needed help getting back on my feet. It seemed I could never paydown my credit cards, interest rates kept going up, and my payments kept getting higher, the cards weren't getting paid down. I had to do something, so I made the call to Debt Solutions. Their customer service was excellent. They went thru the process with me step by step, I was nervous at first to try this, as I've heard about people getting scammed, but they were legit and worked with me, and the credit card companies. They dealt with them, gave me advice, told me what i needed to to. They called me for my approvals, or questions or to give me updates on what was happening. Always looking out for me. I was provided with legal services regarding my debtors. They worked out a payment plan I could afford, which was way less than I was paying for all my minimum card payments, and a date I could make the payments on. I loved the fact that they sincerely were out to help me. In alittle over 4 years, I paid off my debts, and am back on my feet again. Thank you Debt Solutions!
61 reviews matching