Newparts (newparts.com) has a 4.7 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Great prices but shipping should be free for small stuff especially over $100.
Reply from Newparts2026-07-13
Thank you for your feedback and for the compliment on our prices!
To keep our part costs as low as possible, we pass wholesale savings directly to you and calculate shipping separately. However, we completely understand your point about offering free shipping on orders over $100, and I have shared your note with our management team for future consideration.
We appreciate your business and look forward to helping you with your next project!
NewParts.com was until now a great experience, however, your warranty system stinks. I was told follow certain instructions and I would be refunded in 2-3 business days. So far, 10 days after you all received my package ( certifiable by UPS) I still have not heard from them. I cannot in good consciousnesses refer you guys to anyone else. I sang your praises to quite a few of my friends and family only to tell them to hold off.
Reply from Newparts2026-07-11
Thank you for bringing this to our attention, and please accept our sincere apologies for the delay. You are completely right to be frustrated—waiting 10 days after your package arrived is unacceptable, especially after we promised a 2-3 business day turnaround.
We have looked into this immediately, and we can confirm that your refund has now been successfully processed.
Depending on your bank, the funds should reflect back on your original payment method within the next 2–5 business days.
We truly appreciate that you previously recommended us to your friends and family, and we are incredibly sorry that we let you down on this order. We value your honest feedback and hope this resolution helps restore your confidence in us.
I was a little leery due to the extremely low price and some negative reviews. But upon receipt, parts are exactly what I ordered and shipped quickly.
Reply from Newparts2026-07-12
Thank you for taking the time to share your experience! We completely understand being a bit skeptical of our low prices, but we are so glad we could win your trust by delivering exactly what you ordered quickly.
We truly appreciate your business and look forward to providing you with the same great service on your next order!
Thank you for the great feedback! We're glad you were satisfied with our pricing and fast delivery. We truly appreciate your business and look forward to serving you again.
Original parts at a discounted price, the delivery was a bit expensive, but still cheaper price when combined with the goods - compared to other competitors.
Reply from Newparts2026-07-09
Thank you for your feedback. We’re glad that the total cost for your genuine parts was still the best deal around, shipping included!
We appreciate your business and look forward to helping you again.
First time shopped here. Price was right. Quality parts. Fast ship and packaged well. Would shop again.
Reply from Newparts2026-07-09
Thank you so much for choosing us for your first order! We are glad to hear that the pricing, part quality, shipping speed, and packaging all met your expectations.
We truly appreciate your business and look forward to welcoming you back next time!
The part was exactly what I needed for my vehicle. Great purchase experience
Reply from Newparts2026-07-09
Thank you for sharing your feedback! We are glad to hear that the part was the perfect fit for your vehicle and that you had a great purchase experience.
We appreciate your business and look forward to helping you with any future automotive needs.
Great fit for my Toyota Rav4! Now, I can experience a smoother drive. I think I got a good deal from your company
Reply from Newparts2026-07-01
Thank you for the wonderful feedback! We're thrilled to hear the parts are a great fit for your Toyota RAV4 and that you're enjoying a smoother drive.
We appreciate your business and wish you many safe miles ahead!
Not only did the new part I ordered fit perfectly, the pricing was very competitive. Should I need to order parts in the future I'll definitely be checking in with Newparts.com.
Reply from Newparts2026-07-01
Thanks for the feedback. Glad the new part fit perfectly and the pricing was competitive.
We look forward to helping you out next time you need parts.
Outstanding customer service, delivery on time correct parts first time
Reply from Newparts2026-06-30
Thank you so much for the excellent feedback! We're glad to hear you experienced outstanding customer service and received the correct parts right on time.
We truly appreciate your business and look forward to helping you again next time!
Thank you for the great feedback! We're glad to hear that you received the right parts and that everything is working well.
We truly appreciate your business and look forward to helping you again next time!
C
Chris · 2 reviews · Verified · Experienced 2026-06-19 ·
★★★★★
Great customer service
Reply from Newparts2026-06-30
Thank you so much for the great feedback! We're glad to hear you experienced excellent customer service from our team.
We truly appreciate your business and look forward to helping you again next time!
Fast shipping, good quality , great price and good communication
Reply from Newparts2026-06-30
Thank you so much for sharing your experience! We're glad we could provide you with fast shipping, great prices, and excellent communication on a top-quality order.
We truly appreciate your support and look forward to serving you again next time!
First time I ordered from Newparts. Everything went well, no problems, good prices, parts fit perfectly and delivery was pretty fast.
Reply from Newparts2026-06-30
Thank you so much for the great feedback! We're glad to hear that everything went smoothly with your first Newparts order, from the prices and perfect fit to the fast delivery.
We truly appreciate your business and look forward to helping you again on your next order!
Parts came fast and were right and it was the best price
Reply from Newparts2026-06-27
Thank you for the great feedback! We are glad we could get the right parts to you quickly and at the best price.
We appreciate your support, and we look forward to helping you with your next order!
J
John USA · 2 reviews · Verified · Experienced 2026-06-24 ·
★★★★★
Excellent Experience! Will Use Again!
Full lineup of available auto parts at reasonable prices, with very fast shipping and good packaging. A great alternative to that other big online parts company that no longer serves Arizona.
Reply from Newparts2026-06-24
Thank you so much for taking the time to share this! We are glad we can provide the fast shipping, great packaging, and competitive pricing you need—especially as a reliable alternative for Arizona drivers.
We truly appreciate your support and look forward to supplying your parts on the next project!
W
Williams Harry Celis · 4 reviews · Verified · Experienced 2026-06-16 ·
★★★★★
Excelent
Excelent, good service.
Reply from Newparts2026-06-23
Thank you so much! We really appreciate the kind words, and we're always happy to help.
Please don't hesitate to reach back out if you or your customers need anything else. Have a wonderful day!
G
George W. · 2 reviews · Verified · Experienced 2026-06-21 ·
★★★★★
Low prices
Low prices, smooth transaction
Reply from Newparts2026-06-22
Thank you for your review.
We appreciate your comments regarding our competitive pricing and the ease of your transaction. Providing a straightforward experience is important to us, and it is good to know we met your expectations.
Thank you for your business, and we look forward to assisting you again in the future.
