Next Stop Relocation (nextstoprelocation.com) has a 2.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home Services and its reputation is poor. 57% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 60 of them were added in the last 12 months. Last updated 2026-08-10.
When I went to start up my 55 in big screen TV it has a big Crack at the bottom of the screen. Absolutely not OK. I will be seeking this to be replaced 100%. The lead mover spent more time on his phone than moving. I was paying by the hour..
It was suppose to be a three man team. Driver arrives. One helper. He walks off. Big gash in the master bedroom hard floor after moving the king size metal frame. He points to it as I was responsible. Now the owners are keeping my $2,300 deposit. Plus, this move cost $1,000 for one person. Also, I felt sorry for him. So, I even helped him move furniture. Couch, love seat, king size bed, two desks and less than 10 boxes. I filled a 20' Uhaul the night before with studio gear and things I prefer to move myself. Fragile. Expensive.
Everything from contact to fees breakdown to the polite customer service
Zero. Horrible terrible If want to be mislead- they says yes to your questions and do the opposite. If you want possessions to go missing and somethings broken that were marked fragile - your boxes to be gone thru .and held in another state for up to a month instead of being delivered as requested - this is for u!! When the truck arrives to pickup your items they upcharge you 60% on top of the price you were guaranteed, not to change by rep named angel!! They were hired to pick up and deliver 150 boxes n one room plus 12 pieces of assorted furniture 2801.00. Price guaranteed will pick up and deliver 5-7 days! When the truck arrived it was new truck i had added 25 more boxes that i discussed at the time Of booking - with angel!!!! As i Still had a few things to pack those 12X12 boxes i was told are included. when the TRUCKERS arrived before they even looked at my things i was informed it would cost me 1825.00 extra !!!!!!! I told them price was guaranteed- no they said next stop gave me a price that is not guaranteed . I was told i forfeit deposit or pay them new state trucking the money to deliver your things - stupid us ——we ran to bank got the postal money order they demand and paid them we wanted our things delivered the next week. When i spoke to next stop i made it clear pick and deliver i did not want my items stored or combined with other orders- again was guarantee by next stop - they would pick up from mass an deliver to so carolina in 5-7 days. This never happened in the 6th day we started cull both next stop and new state to find out what time to meet truck!! Nothing- no calls back - we left messages everyday a few times a day!! To next stop- angel and to Moussa the driver / owner for New State who took my items all communication went silent — no one did returned call’s almost a month went by - then got a call meet the truck at storage bring the money within the hour.. We rush down to meet they demand we pay them first and sign papers that are third party copy u cannot read the words or numbers for each item they put ticket on - some had two tickets they charged for each!! The form u sign says you are guaranteeing all items are accountable and in tact- huh. I told moussa i need to see my things - he and his helper started dropping running back n forth boxes stacked six high in rapid speed after i signed this delivery!!!!the unit was 85 steps from truck Moussa wanted mire money to take items iff truck and put i. Unit. We had no cash on us - my husband ran to atm to pay him more. As i checked the boxes i found were torn Damaged the fragile ones had huge dents in boxes you can hear glass broken I had an electric carpet sweeper only received bottom half. Still missing severall boxes pictures tax papers various electronics cookbooks i wrote Family recipes. All gone!! I had a yellow snd white stripped box it was on the truck i told Moussa that is my box - no he said it belongs to the next customer whose items were also on truck sn lives 35 from my stop in myrtle besch! No that is my box i persisted nope he refused ti give it to me- it was a Wii system. I asked for the other half of my sweeper nope thats all your getting. I called snd requested to ask the other customer for my things - pictures and books nope not returning calls again. I reported it to next stop sgsin no they refuse to return calls i put a claim in i did 8 weeks ago. Still nothings!! I looked uo the trucking its company in a small warehouse in new jersey connected to a gas station- found out after they took my things pickup All complaints to Next Stop are answered with AI responses. All blaming customer for price hike and dismissing claims of missing and damaged items . Currently i am still missing boxes of pictures of family members cookbooks and dvds and tax returns. I would never ever ever hire them to move LINT!
So please beware. This company’s family consists of every nationality that you could think of. And I say this because I never spoke to the same person from the moment I made my deposit. My experience was the most devastating, Stressful, and unpleasant experience I’ve ever had dealing with the company. The lack of compassion and concern really bothered me. Don’t believe the hype when they say that it’s not a broker because the company that picked my items up was a different company and then the company that delivered my stuff was also from a different company. If they don’t own the trucks and you talk to the specific same people going and coming or coming and going this is not what they say it is. The fine print is an exaggeration. My items weren’t all taken because my items were on another truck with other people stuff which I wasn’t aware of not knowing that someone could possibly have Roaches, bedbugs, or anything else of the sort. Then to find out that my items were taken off of a truck stored put on another truck and transporter is how I finally figured that this is why some of my items were delivered damaged. TV broken dishes, broken TV stand dented ETC. By the time it was all said and done, and I was also threatened with having to pay additional money just for them to bring my items down the hallway because the freight elevator was closed and they didn’t arrive at the time that they said they would Totally took me to another level. I will never use this company ever again and I truly don’t recommend this company to anyone, and I’m not just saying this because of my experience, but I’m saying it because of the fact that once they got my deposit, no one returned my phone calls, I had to do all the contacting and even when this whole situation could’ve been avoided after I sent in the photos, no one still contacted me. Totally disappointed.
The worst service ever. First they changed the time and date then we agreed on another date to accommodate a truck “mechanical issue”. Customer service was unresponsive for most part. I even sent photos and a rundown of items that I have mostly boxes up myself but never got an acknowledgement nor a reply. The estimate had it down for 2 men over 3 hours. Only one driver did most of the moving. He arrived at 230pm but only started work at 315pm all the way till 530pm when he had help arrive. They finished at 630pm. When we got to Katy, the invoice came out to 6hrs which I refused to pay then they brought it down to 5hrs. Aside from that, they did not pack our mattresses at all and loaded them bare into the truck. They were rushing to unload and were not careful with the items. Be wary of who they assign to you coz it seems like they outsource the service and have no control over quality. Never hiring this service again.
bad experience had to hire new company spent more time and money. no one listened to what i wanted to move
Last week, I contacted the company off of a Facebook ad to help arrange moving my family. The company claimed to be veteran-owned so I sent the deposit and scheduled a full pack and move November 1st, 2025, to arrive between 9a-12p. The team they sent did not show up until 2:30p for an 8 hour job. Immediately they began complaining about how much there was, that it wasn’t packed, and started shoving whatever they could grab into trash bags, including a glass lamp. The final straw for their behavior was when they attempted to Saran-Wrap a shelf with the electronics and other loose items still on it. I stopped the man and told him that wasn’t how my items were going to be loaded, and asked him to remove and pack the loose items, then place the shelf on the truck. He blew me off and loaded the table anyway. I told him to stop and to take my items back off the truck and leave, which they eventually did while making rude comments, and ridiculing us for not letting them mishandle our belongings. Initially, customer service reached out and agreed that the situation was unacceptable and ensured they would get the situation resolved and refund my deposit. Since that call, getting anyone on the phone or to not hang up on me has been impossible. This morning, someone finally responded. At first, they tried to say they were part of a different company and couldn’t help, then that they were indeed the same company, but a different department, then tried to blame me for the service not being carried out. They have 3 different names for the company and 3 different urls. The company only had to do one thing: schedule a safe, reliable, and professional team to pack and move my household. Instead, they were unprofessional, lazy, rude, discourteous, and haphazard. The only thing I requested was the return of the deposit I made since they failed to connect me with a moving company that was able to accomplish the task. They are refusing, blaming me for sending the team away.
Will share how bad this experience was on my tiktok channel. Long story short, they took my deposit, was supposed to do the move at 8am. They got there at 10:30pm. They tacked on an additional $1700+ in fees (including stair fees when I told them I was on the 2nd floor). I am preparing to legally fight for my deposit back. Those that scammed me included: Jim Cummings, Alex Connor, Amanda, and Ahmed. I was moving out of the Sacramento area. Call Pack ‘n Load movers instead!
Just the facts. I moved to serve the special forces at JBLM. This company reached out to me. They said they were Veteran owned. My move price changed three times. Twice via phone. I am OK with this because I know that happens. When the movers showed up, the first subcontractor, they charged me more. So by the time my things were picked up I was $2000 over my initial bid. My things were taken to some location in New Jersey. (cross country ove from D.C. to Tacoma WA). I kept GPS on my stuff. Then it sat there for 5 or more days. The company said two weeks. I had to start my job the following Monday. Then it was transfered a secon time. Then another two weeks passed as the person made his way across the country. He first got pulled over for being over the weight limit. Cost me a day. He then broke down in Billings montana for another 6 days (mechanical issues). My stuff showed up four weeks later. The dispatch guy even yelled at me after he failed to follow up. My stuff was mostly OK, but some things like may couch had water. One of my lamps was broken. When the guy showed up he had the audacity to ask for more money because it was a long hall. He was a complete Jerk. He hired some other guy off craigslist to help him. I will never have another person move my stuff. Please Please stay away from this horrible company (opinion)! It has taken me since last February to write this review as it took some time to recover from the move.
The movers were very kind . They came in and surveyed my goods and immediately started working. They protected my items so well I have never seen anyone do that before. They did the job very quickly! They handled everything with a lot of care. I recommend them any day 10/10!
Thank you so much for your wonderful review! We’re happy to hear our team took great care of your items and made your move quick and smooth. We truly appreciate your recommendation!
I have good experiences with Next stop they dealt with me very honestly and nicely and they sent me royal van lens Moving Company to move my stuff and they did a great job and care of my goods very professionally I appreciate the Forman Jordan alzubi and his team as well he was very respectful man
Thank you for sharing your experience! We’re happy to hear everything went smoothly and that you were pleased with the team’s professionalism and care.
Great delivery! They were fast, efficient and respectful. They worked with me and what i needed done. It was Moe, Jordan and Adam. I would definitely recommend them, thanks!
Thank you for your great review! We’re so glad to hear Moe, Jordan, and Adam provided fast, efficient, and respectful service. We truly appreciate your recommendation!
Big thanks for next stop, they hired Rapid Vanlines for us, and they wrapped and stacked the truck to save us space. The items arrived safely and the delivery team was so polite. Definitely recommended
Thank you for your kind words! We’re glad everything arrived safely and that the team made your move efficient and pleasant.
Professional and polite. I am happy with the service
thank you for the positive feedback!
Extremely nice people. Well spoken and know exactly how to proceed. Answers all questions. THIS IS A BUNCH of BS!! DIDNT COME FROM ME. THEY ARE TOTALY OPPOSITE. COULDNT EVEN SPEAK ENGLISH!!
Thank you so much for your kind words! We’re glad to hear you had a great experience with our team!
Quoted my parents 2200 for their move showed up with a 20 ft box truck, could only load half of the house. Told them they would come back tomorrow and load the other stuff for a total of 3800 witch my parents paid to have the first load unloaded . Then told them it would be 1500 to come back and get the rest. Not to mention my dad is a disabled veteran. F this company is would stay away from them.
Jim is an amazing gentleman who works well with everyone and the patience is remarkable I will recommend this VA company to everyone I know Thank you so very much for your services.🇺🇸🇺🇸🇺🇸🇺🇸🇺🇸
Thank you for your kind words! We’re happy to hear Jim made such a positive impact. We truly appreciate your trust and recommendation
The worst ever lied from the beginning about what when and where my stuff is and went we were short 1/3 of our stuff but they rejected the majority of our claim they will lie and cheat you and deceive you at every turn
Top notch and affordable price compared to other moving companies. I would use them for my second move
Thank you so much! We're glad you found our service top-notch and affordable. We'd be happy to help with your next move!
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