National Fidelity Financial (nfdebt.org) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
The service was great and I was happy with it
Thank you for taking the time to share your experience! We're so glad to hear you were happy with the service you received. We truly appreciate your trust and your kind words. — The National Fidelity Financial Team
Brandon was fantastic,he guided me with everything, what a great person, he know his stuff and work. Kudos to him.
Thank you for sharing your experience! We’re so glad to hear Brandon provided such strong guidance and made a positive impression. His knowledge and dedication to helping our clients every step of the way are exactly what we strive for. We’ll be sure to pass along your kind words—he’ll truly appreciate them. — The National Fidelity Financial Team
Customer Service reps were great and had patience with walking me through the loan process to help me reduce debts and have more cash flow. Thanks Brian
Thank you for sharing your experience! We’re so glad to hear Brian and our team provided the patience and support you needed throughout the process. We’d also like to clarify that you enrolled in a debt resolution program, not a loan, designed to help you work toward eliminating your debt. We appreciate your kind words and are happy you had a positive experience with our representatives. If you have any additional questions, please don’t hesitate to give us a call at 888-703-5495. We’re always here to help. — The National Fidelity Financial Team
Very understanding and professional I would recommend this company to anyone
Thank you for your kind words! We’re glad to hear you felt supported with understanding and professionalism throughout your experience. Your recommendation means a lot to us. — The National Fidelity Financial Team
Thank you for your feedback! We’re glad to hear you felt engaged and supported throughout your experience. Providing attentive and thoughtful service is something we truly value. — The National Fidelity Financial Team
Bryan was terrific with a great personality. He answered all my questions to my satisfaction and does not use pressure techniques to get me to make up my mind. I would highly recommend Bryan to all my friends that need the same type of service. Thank you Bryan you are greatly appreciated!!
Thank you for sharing such thoughtful feedback! We’re so glad to hear Bryan made you feel comfortable, supported, and well‑informed without any pressure. That approach is exactly what we strive for, and it’s wonderful to know he made such a positive impression. We truly appreciate your recommendation and your kind words. — The National Fidelity Financial Team
the man I dealt with was professional and very helpful
Thank you for your feedback! We’re glad to hear you received helpful and professional service. Creating a positive and supportive experience is always our goal, and we appreciate you taking the time to share your experience. — The National Fidelity Financial Team
I received a mailer stating I was “pre-approved” for a loan through Greenwater Capital. The marketing made it appear that Greenwater Capital was a lender offering financing. After responding, I discovered the process was actually focused on debt settlement, not obtaining a loan. In my experience, Greenwater Capital appeared to be a marketing brand used to funnel consumers into debt-relief services rather than an actual lender. The entire experience felt like a bait-and-switch. I responded because I believed I was receiving a legitimate pre-approved loan offer, only to find myself being pitched debt settlement instead. If you’re considering responding to one of these mailers, make sure you understand exactly who you’re dealing with and what services are actually being offered.
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Greenwater Capital markets financial solutions that may include loan products for qualified applicants. As with any lending program, eligibility requirements apply and not every consumer will qualify for a loan. When an applicant does not meet the qualifications for a lending product, alternative financial relief options may be presented, including debt resolution programs, so consumers can evaluate other potential solutions for their situation. We strive to be transparent throughout the process and regret if there was any confusion regarding the services being discussed. Our goal is to help consumers understand all available options and make informed decisions based on their individual financial circumstances. We appreciate your feedback and will continue reviewing our communications to ensure they are as clear as possible. If you would like to discuss your experience further, we welcome the opportunity to speak with you directly. — The National Fidelity Financial Team
Jenny worked me through the hiccups experienced when singing the contract.
Thank you for sharing your experience! We’re glad to hear Jenny was able to guide you through the hiccups and keep everything on track. Providing support when challenges come up is something we care deeply about, and we appreciate you taking the time to recognize her efforts. — The National Fidelity Financial Team
Brandon made this so easy and beyond grateful. Thank you!!!
Thank you for sharing your experience! We’re so glad Brandon made the process feel easy and that you felt supported along the way. Your gratitude means a lot to our team! — The National Fidelity Financial Team
You haven't done anything you said you would. I am now getting constant calls and letters on items you said not to pay and you would take care of.
We’re sorry to hear you’re feeling frustrated and appreciate you sharing your concerns. Our Head of Customer Service, Steve, reached out and was able to connect with you directly to review the program and go over your account in detail. As discussed, your first payment was made on May 31, so your program is still in the early stages and your accounts are actively being worked on. We understand that receiving calls and letters can feel overwhelming, but this is a normal part of the process in the beginning while negotiations are getting underway. Please know that you’re not alone in this; our team is here to support you every step of the way. If you have any questions or need reassurance as things progress, don’t hesitate to reach out. — The National Fidelity Financial Team
Working with Mike was great. He was very patient with me & answered all my questions. Then I needed a bit of time to decide. I decided to go with National & Mike! Thank you!
Thank you for sharing your experience! We’re so glad to hear Mike provided the patience and support you needed while you took the time to make the best decision for yourself. We truly appreciate your trust and are happy to have you with us moving forward. — The National Fidelity Financial Team
I really appreciate the personal service I received. Phillip was very patient and explained things in detail. Thank you.
Thank you for sharing your experience! We’re glad to hear Phillip provided patient, detailed support and made you feel comfortable along the way. We truly appreciate your kind words. — The National Fidelity Financial Team
Kevin was wonderful! He explained everything perfectly!
Thank you for your kind words! We’re so glad to hear Kevin made everything clear and easy to understand. Providing that level of support is exactly what we aim for. — The National Fidelity Financial Team
Bryan was very thorough and courteous in handling my account. He addressed things in a sensitive way that made me feel at lease. I appreciate his mannerisms and look forward to our future relationship.
Thank you for sharing your experience! We’re glad to hear Bryan handled everything with care, professionalism, and that he helped put you at ease. We appreciate your trust and look forward to supporting you moving forward. — The National Fidelity Financial Team
Brandon was fantastic. Super friendly and very helpful understanding the process
Thank you for sharing your experience! We’re glad to hear Brandon made the process feel comfortable and easy to understand. Providing friendly, supportive guidance is exactly what we aim for every day. — The National Fidelity Financial Team
This review is strictly for the agent I spoke with, Joseph P. I'm still a little worried about whether this is a good financial move. But Joseph P was great. He was extremely patient and kind and explained clearly the way things will work. He took time to answer all my many questions on June 3, when we first spoke, and again today when I called with more questions. He remained professional and courteous throughout both calls and is very knowledgeable about his organization's services..
Thank you for sharing such a thoughtful review. We’re so glad to hear Joseph provided the patience, professionalism, and clear guidance you needed — it’s great to know he took the time to support you through all your questions. We also completely understand your concerns about whether this is the right financial move. Those feelings are normal, and you don’t have to navigate them alone. Our team is here to support you every step of the way on your journey toward financial freedom. If any additional questions or concerns come up, please don’t hesitate to reach out to us directly at 888-703-5495. We’re always here to help and ensure you feel confident moving forward. — The National Fidelity Financial Team
Randy Brako was knowledgeable and walked me through the entire process. So happy I was able to talk to him regarding my issues. We developed a solution and it was a pleasure talking to him.
Thank you for sharing your experience! We’re so glad to hear Randy provided clear guidance and helped you feel comfortable working through your situation. It’s great to know you were able to find a solution together and that the conversation made a positive impact. — The National Fidelity Financial Team
Kevin was very helpful. Took the time to explain exactly what will happen, answered all my questions so that I could understand more fully. I truly appreciated his time and expertise.
Thank you for sharing your experience! We’re glad to hear Kevin took the time to walk you through everything clearly and made sure all of your questions were answered. Providing that level of understanding and support is exactly what we strive for, and we truly appreciate your kind words. — The National Fidelity Financial Team
Thank you for your kind words! We’re glad to hear you felt supported and reassured throughout the process. Providing helpful and comforting guidance is exactly what we aim for. — The National Fidelity Financial Team
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