National Fidelity Financial (nfdebt.org) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
Agent very helpful and took the time to explain any questions
Thank you for sharing your experience! We’re glad to hear you received such helpful support and that your questions were answered with care and clarity. Taking the time to ensure everything is fully understood is something we truly value. — The National Fidelity Financial Team
Thank you for your feedback! We’re glad to hear you received helpful and professional support. Providing a smooth and positive experience is always our goal, and we appreciate you taking the time to share this. — The National Fidelity Financial Team
Brian, was so easy to work with. He explained everything so clearly. Easy experience
Thank you for sharing your experience! We’re glad to hear Brian made the process feel smooth and easy while providing clear guidance along the way. That level of simplicity and support is exactly what we aim to deliver. — The National Fidelity Financial Team
Thank you for your feedback! We’re glad to hear you experienced great customer service. We truly appreciate you taking the time to share your experience. — The National Fidelity Financial Team
Rosa was very helpful in explaining how everything works and what I should expect, all while being super sweet and friendly.
Thank you for sharing your experience! We’re so glad to hear Rosa provided helpful, clear guidance while also making you feel comfortable and cared for. That combination of knowledge and genuine kindness is exactly what we strive for with every client. — The National Fidelity Financial Team
As I am still in the process of, my experience to date is very good
Thank you for sharing your experience! We’re glad to hear everything has been going well so far and that you’ve had a positive experience with our team. We appreciate you taking the time to leave your feedback. — The National Fidelity Financial Team
Great customer service. Professional and courteous.
Thank you for your feedback! We’re glad to hear you experienced professional and courteous service. Providing helpful and respectful support is always our priority, and we appreciate you taking the time to share your experience. — The National Fidelity Financial Team
Gentleman called me and setup a new loan agreement. He was very helpful and explained the process step by step. I appreciate his support and clarity about the company and the loan process completely
Thank you for sharing your experience! We’re glad to hear you found the process helpful. Chad, one of our team members, followed up with you to go over everything in detail and confirm that this is a debt relief program—not a loan. We’re happy to know that everything is now clear and understood. We truly appreciate your trust and look forward to continuing to support you moving forward. — The National Fidelity Financial Team
Kevin was really knowledgeable and answered every question I asked. Everything went so fast and easy it was crazy. Thank you all and Kevin was Super
Thank you for sharing your experience! We’re so glad to hear Kevin provided clear, knowledgeable support and made the process feel quick and easy. We truly appreciate your kind words and are happy he made such a strong impression. — The National Fidelity Financial Team
Helpful, kind and understanding. Quick work, great explanations. Joseph Paternosteo was brilliant!
Thank you for sharing your experience! We’re so glad to hear Joseph provided thoughtful support with kindness, clarity, and efficiency. It means a lot to know he made such a positive impact and helped make the process smooth and understandable. — The National Fidelity Financial Team
I deeply appreciate National Fidelity and the services you offer. it was a welcomed surprise to work with a company with heart. Working with Zech Cravotta and Vera was incredible. They were sympathetic to my situation. They did not judge me. I’m embarrassed to even have to use a company like this at my age and being well educated to even solicit help with my financial problems, I glad you’re available and the services I received from Zech and Vera and Vera were exceptional. Outstanding work! Thank you! Will definitely recommend National Fidelity to others.
Thank you for sharing such an honest and meaningful review. We truly appreciate your kind words and the trust you placed in our team during such a personal situation. Please know there’s never any judgment here — only support. We’re so glad Zech and Vera were able to make you feel understood, respected, and cared for every step of the way. That level of compassion and service is exactly what we strive to provide, and it means a great deal to know it made a difference for you. Your recommendation is sincerely appreciated, and we’re honored to have been able to help. — The National Fidelity Financial Team
Your rep made me feel like I was getting help. Unfortunately I receive your response.
Hi Lonnie, We’re sorry to hear this. Helping our clients feel supported is very important to us, and we want to make sure your concerns are addressed properly. Our customer care representative, Steve, has already left you a detailed message and would truly welcome the opportunity to speak with you directly to better understand what happened and work toward a resolution. We’re here to help and want to make this right. Please feel free to return his call at your convenience, or reach out to us anytime at [email protected] so we can assist you further. — The National Fidelity Financial Team
Wonderful representative for your co in Chad Jones
Thank you for sharing your feedback! We’re glad to hear Chad Jones made such a positive impression and represented our company with professionalism and care. We truly appreciate you taking the time to recognize his efforts. — The National Fidelity Financial Team
Michael Villanueva is very friendly and professional. He explained things to me very clearly where I could understand everything he was saying. He helped me find the best option for my situation. I feel like I can breathe again.
Thank you for sharing such a kind and encouraging review. We’re so glad to hear Michael provided clear guidance and professionalism while helping you navigate your situation. Feeling relief and being able to breathe again is exactly the kind of impact we strive to make, and we’re honored to support you on this path forward. — The National Fidelity Financial Team
Fast and friendly. Thanks
Thank you! We’re glad you had a positive experience and felt welcomed every step of the way. We appreciate you taking the time to share your feedback. — The National Fidelity Financial Team
Thank you for sharing! We’re glad to hear you had a great experience and truly appreciate you taking the time to leave a review. — The National Fidelity Financial Team
Rosa Taveras is a professional and caring financial officer that helped this in so many ways that I'm to have peace within my soul and evolve around stressful situps of paying my bill and of being homeless because of financial difficulties. Thank so Rosa🙌🏾🙏🏾
Thank you for sharing such a heartfelt review. We’re deeply glad to hear that Rosa provided the professionalism, care, and understanding you needed during such a stressful time. Helping our clients find peace of mind, stability, and a path forward through financial challenges is exactly why we do what we do. Your trust and kind words truly mean a lot to our team, and we’re honored to support you as you move toward a more secure future. — The National Fidelity Financial Team
Thank you for taking the time to leave a review. We’re glad to hear you felt supported and well taken care of. Providing attentive, reliable service is always our goal, and we appreciate you sharing your experience. — The National Fidelity Financial Team
Stefan was great and very helpful. He answered all of my questions and some I did not know I needed.
Thank you for taking the time to leave this review. We’re glad to know you felt supported and well‑informed throughout the conversation. Taking the extra time to anticipate questions and make sure everything is clear is something we take pride in, and we’re happy Stefan delivered that level of care. — The National Fidelity Financial Team
Easy and fast service. They have Great Customer service and help and walk you there on settling the dept.
Thank you for sharing your feedback! We’re glad to hear the process felt easy and fast, and that our customer service stood out. Walking you through each step and helping you move toward debt freedom is exactly what we’re here to do. — The National Fidelity Financial Team
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