National Fidelity Financial (nfdebt.org) has a 4.7 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-12.
So far, so good. Everything went well.
Thank you for sharing your feedback! We’re glad to hear everything has gone well so far and that the attention to detail stood out. We appreciate you taking the time to leave a review. — The National Fidelity Financial Team
Thank you for the kind words! We’re delighted to hear Jenny provided excellent customer service. Creating a positive, supportive experience for everyone we work with is always our goal. — The National Fidelity Financial Team
Jeff Crowley spent all the time I needed to explain my debt to me and how to fix it. He was very patient with this old woman and I am so impressed. I hope you have a wonderful future in store for him. This is going to relieve so much stress and in a few years I will be out from under all of this. Thank you!
Thank you so much for sharing this kind and heartfelt feedback. We’re truly glad Jeff took the time to listen, explain everything clearly, and support you with patience and care. Helping relieve stress and guiding our clients toward a healthier financial future is exactly why we do what we do. Your confidence and optimism mean a great deal to us, and we’re honored to be part of this positive step forward with you. — The National Fidelity Financial Team
Rosa provided white glove service! I've been contacted by over 8 debt companies, I never felt like they had my best interests at heart. Very thorough, attentive and detailed. It was very important to me to not make a decision without feeling pressured or rushed! I felt heard!!! I felt guided to customize my plan to My Needs, stronger credit long term, while still getting me out of a vicious cycle && savings!! It's a win-win for me! Ultimately, this aided me with making this decision easier and knowing I did a good thing about my finances & finally put myself and needs FIRST! I am retired and I've paid enough! The payment is so affordable. I can finally take a breath and continue going but now financially healthy. Thank you all!
Thank you for sharing such an open and thoughtful review. We’re so glad Rosa was able to provide the patience, care, and guidance you deserved without pressure or rush. Knowing you felt supported, prioritized, and confident in a plan that brings relief and long‑term stability means a great deal to us. We’re honored to be part of this positive turning point for you. — The National Fidelity Financial Team
It is not easy to find the best solution to resolve debt situations. For a widow especially it is an overwhelming, nerve wrecking and exhausting task. You must make sure that you find the right organization, a professional and knowledgeable individual to guide you in making the right decisions. Well, I think I struck luck when I found Jacob Neil. After a comprehensive study of your case, based on his knowledge and experience in this specific financial area, he makes sensible and valid recommendations. Jacob is very pleasant to deal with, and with his detailed explanations prior to making a decision, you feel very much at ease and confident that you are going in the right direction. Thank you, Jacob!
Thank you for sharing such a meaningful and heartfelt review. We’re truly honored by your kind words and grateful that Jacob was able to provide the professionalism, knowledge, and reassurance you deserved during such an overwhelming time. Helping clients feel confident, understood, and supported while navigating difficult financial decisions is exactly what our team strives for. We deeply appreciate the trust you placed in us and are proud to have Jacob as part of the National Fidelity Financial family. — The National Fidelity Financial Team
Thank you for sharing your feedback! We’re glad to hear you felt supported with care and compassion. Providing understanding and helpful guidance is always our priority. — The National Fidelity Financial Team
Chad Jones was Extremely helpful and very nice! Totally recommend them!
Thank you for sharing your experience! We’re so glad to hear Chad was extremely helpful and kind. We truly appreciate your recommendation and are grateful for the trust you placed in our team. — The National Fidelity Financial Team
Actually, after I had a chance to thoroughly read through the paperwork, I discovered I had been mislead and had to cancel the program. I was told that none of the accounts involved would be adverselfy affected --even after I clearly stated that one of them was through a customer of mine that I deal with at work. After reading through the documentation I discovered that the program would actually cut out about 50% of what I owe to them --and that would put my job in jeopardy. I was also told it wouldn't affect my credit score and I wouldn't get any mail/emails/phone calls about past due bills -- after reading the documentation I discovered that was a lie. So I had no choice but to decline participating in the program. I don't know why I was lied to/mislead...
Hi Michele, We’re truly sorry to hear that the documentation raised concerns and that the process was not explained as clearly as it should have been. That is not the level of clarity or communication we strive to provide to our clients. Our goal is always to ensure expectations are fully understood so individuals can make informed decisions, and we regret that the way the information was presented did not meet that standard in your experience. Given your professional situation, we completely understand your decision not to move forward and respect that choice. We appreciate you bringing this to our attention, as it helps us continue to improve how we communicate. We wish you the very best moving forward and are always available should you need clarification in the future. — The National Fidelity Financial Team
What wonderful people, helping others that need it & Rosa was so sweet & explaining everything in detail. She definitely is a wonderful lady🥰
Thank you for the five‑star review! We truly appreciate you taking the time to share your positive experience. Our team is committed to providing clear guidance, respect, and support, and it means a lot to know we delivered that for you. — The National Fidelity Financial Team
I'm supposed to be paying 2x/month and the ach that was taken was the whole amount!
Hi Cyndi, We’re glad we were able to connect and get this resolved. Thank you for taking the time to speak with Steve, who was able to review the account, clarify the payment schedule, and make the necessary updates. We appreciate the opportunity to work together and look forward to continuing to support you and your father throughout this process. If anything else comes up, our team is always here to help. — The National Fidelity Financial Team
Product ordered was for an adult. Product received was for a child. Company wouldn’t accept return and wouldn’t provide a refund. A classic case of Bait & Switch. Don’t become another victim! Shop Amazon!
Hi Jack, We believe there may be some confusion regarding your review. You spoke with our team previously about debt resolution, but chose not to move forward because your son is helping you pay off your debt — and we truly wish you well with that plan. However, we do not sell any products, and we do not ship items of any kind. The issue you mentioned about receiving the wrong product did not come from National Fidelity Financial. If you feel this review was posted here by mistake or if there’s anything else we can clarify, please reach out to us anytime at [email protected]. — The National Fidelity Financial Team
Thank you for your review! We’re glad to hear our team walked you through each step clearly and made the process easy to follow. Providing guidance and clarity is always our priority. — The National Fidelity Financial Team
Thank you for the feedback! We’re glad to hear the process felt quick and simple for you. That’s exactly the experience we work hard to provide. — The National Fidelity Financial Team
All questions answered promptly. Was much easier and quicker than I expected.
Thank you for sharing your feedback! We’re glad to hear your questions were answered quickly and that the process was easier and faster than you expected. Your experience is exactly what we aim to provide for every client. — The National Fidelity Financial Team
It was a staff the service I just couldn't believe that my bank would not work with me I was dumbfounded and when I started I decided to call and he made me feel real at ease it's been hard and I just wanted to get a little break to pay it out of I didn't want to do a bankruptcy but I thought that was my own only option still kind of nervous but less thank you
Thank you for sharing your experience. We know how stressful it can be when your bank isn’t able to help, and we’re glad our team was able to put you at ease during such a difficult moment. Feeling nervous is completely normal, but you’re moving forward with a solution that can truly help, and we’re here to support you every step of the way. — The National Fidelity Financial Team
Kevin was very helpful. Explain everything very well.
Thank you for sharing your experience! We’re glad to hear Kevin was helpful and took the time to explain everything clearly. We appreciate you leaving this review. — The National Fidelity Financial Team
They are gonna make my life better
Thank you for sharing your feedback! We’re glad to hear you’ve had such a positive experience and that you’re feeling hopeful about the future. Helping make life better for our clients is exactly what we work toward every day. — The National Fidelity Financial Team
The experience I have was great I talked to a young man and Kevin and he was wonderful talking to him was like family and I am happy that I called my experience was fantastic
Thank you for sharing your experience! We’re so glad to hear your conversation with Kevin felt comfortable and familiar — that kind of trust and ease is exactly what we want every client to feel. It’s wonderful to know you walked away happy with the support you received. — The National Fidelity Financial Team
The representative was knowledgeable and helpful.
Thank you for sharing your feedback! We’re glad to hear your representative provided knowledgeable and helpful support. We appreciate you taking the time to leave a review. — The National Fidelity Financial Team
every thing. That is all
Thank you for the review! We’re glad to hear everything went well for you and that you had a positive experience with our team. Your feedback means a lot to us. — The National Fidelity Financial Team
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