NicheCanvas (nichecanvas.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 80% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 30% of negative reviews; 39 of them were added in the last 12 months. Last updated 2026-08-10.
I received my print just yesterday & was so totally blown away by the quality of it that I hung it immediately on my wall. I couldn’t fault this company. The price was great, the service has been great & I would order from them again no problem. I would also not hesitate recommending this company to friends & family.
My original order was shipped but never arrived. The customer service at NicheCanvas was above and beyond. Every email I sent was entered within 24 hrs. After an inquiry with my local post office, it was determined that my order was lost in transit. NicheCanvas immediately sent out a replacement. I would highly recommend this company. Not only for the quality of there merchandise but the A+++ customer service.
Ordered a picture and was beautiful. There was an issue which the customer service resolved immediately. Excellent support!!
I recently purchased 3 canvas art pieces from Niche. Very easy to work with. I asked if they could mirror the Autumn Heron Festhered prints to have them looking at each other and they got that arranged for me. The 3 pieces are very stunning. Would order from this company again. Berna
Loved the picture that I bought from Niche Canvas. The quality was wonderful and the customer service was great. Thank you so much - I am so delighted with my purchase - it is stunning. Wish I could add a photo of it. Wendy Clayton
The return policy is insane. They take 20% of the total cost for "restocking fee" and YOU pay shipping cost. They also take their time responding back to questions about returning merchandise
I ordered a 40x60 painting that costs $599. Received it today. It is printed and not “hand made”, as they claim. Also, it is not gallery quality. The support beams on the back of the painting were hanging loose and not fixed. Pretty cheap quality for that price. Not happy and will not recommend. Better go to an art gallery and touch and feel before buying.
I have looked at Niche Canvas as one of the companies to order some prints from for my new home. After reading the reviews below, I was a little unsure but upon dealing with them directly, I can assure everyone that this is a company to stay away from. I was especially concerned regarding the treatment of diabled customers due to have disabled family members myself and the response from Niche Canvas is appalling. I have noticed that many of he responses are very defensive, aimned more at attacking the reviewer than trying to help. I came across issues myself and the "customer service" I received was worse than any I have encountered before. They were extremely rude and I was told that if I wasn't going to purchase anything then I should "stop wasting their time"!! I hsve since purchased from another company that were much friendlier, helpful and to be honest better priced with what looks to be better quality. Stay away from Niche Canvas, they are a disgraceful company who seem to take advantage of everyone - including the disabled it seems!!
I have previously bought from Niche Canvas and was happy with the products, but the story that unfolds paints a very different picture of how this company treats customers with disabilities. When I moved house, I decided to purchase from Niche Canvas again. I was given a 60% off code which I could not use immediately due to health reasons. I explained this to the Support Team. Admittedly, these responses are the worst responses from any company I have ever had and showed a complete disregard for my disability. I could paste them here but I will hold that for a different forum. I was firstly told a bald-faced lie by the Support Team who told me that they have never had a 60% off promo. When I proved her wrong by providing the relevant email direct from Niche Canvas, she then offered me a 15% off discount code. This was worded in a way to sound like it was specific to me as a way to rectify the issue. Upon inspection of the Niche Canvas site, I found this code plastered across the top of the landing page. Not only have I been outright lied to by Niche Canvas, I have also been offered a "rebate" as restitution that is available for anyone who happens across their website. How is this in any way an acceptable resolution to my issue? I was planning on purchasing multiple canvases from Niche Canvas. As an international disabled customer I have to consider the cost of shipping on top of the large expense of the canvases themselves. I was therefore extremely happy for the 60% off that was emailed to me, however due to my disability I, unfortunately, could not use this in time. I have since further contacted Niche Canvas' support team in good faith and was met with ineptitude and disregard. I am a member of online disability support groups and I can predict at this point what their views on how I've been treated would be, particularly as people with mental health disabilities like myself who cannot leave the house spend a considerable amount of time trying to make their home a safe and comfortable environment to live in. I feel I have had no choice but to contact the CEO and management, and these emails have also gone ignored. Judging by the responses from William on Trust Pilot, I'm hopeful they will reach out as the next step is contact with the media about what I've been put through.
Daniel, The coupon code you received for 60% off your purchase was actually issued in 2019, more than three years ago. At that time, our business model, suppliers, resources, and other factors were different than they are now. That was pre-pandemic, pre-supply chain disruption, pre-inflation, and so on... In the last 3 years, we have had to make several adjustments to our operations, which has also impacted our ability to offer discounts at the same level. Our records show that the coupon code you received was only valid for a limited time and unfortunately, it expired in 2020 before you attempted to use it. Over three years ago. We take the treatment of all of our customers, including those with disabilities, seriously, and we apologize if you feel that you were not treated appropriately. However, it is important to note that we are referring to a coupon code that expired over three years ago. You have sent dozens of emails to every company employees, hundreds of chats, bad reviews everywhere possible and threatening to go to media. That's enough, your coupon expired years ago. I will not issue a 60% discount. William
Great print, we love it!! thank you!! Excellent customer service as well.
You have so many beautiful pictures. My boys loved the glowing Bible because our God is living. Your customer service is way better than I expected, which is wonderful. Just shows how interested and concerned you are about your customers. I appreciate that. I will purchase more in the future, and I do spread the word about NicheCanvas.
The e-mails sent regarding when the product would be delivered were never correct. It took much longer than anticipated for the delivery. Once the print arrived, we are vey happy with it.
Hi David We apologize for any issues with communication regarding the delivery date of your product. It is important for us to provide accurate and timely information to our customers. The busy time of year for carriers can sometimes lead to delays in delivery. Despite this, we strive to ensure that all of our customers receive their orders as quickly as possible. We are glad to hear that you are satisfied with the print once it arrived. If you have any further questions or concerns, please do not hesitate to contact us. We will do our best to address any issues and ensure that you have a positive experience with our company. Best, - Will
Great customer service. Timely delivery.
This is now my 2nd review. Since Dec 13th, I have been trying to resolve an issue for mdse I decided I didn't want. I was finally told I would be issued a credit. I was also told service reps were out of the office until the 27th, I contacted the company on the 27th and was given a standard response, thanked for my patience and asked to wait 24 hours. I did. I was told that after I verified my purchase I would be issued the credit, I did. So far, no credit and no knowledge on my part as to if I will receive a satisfactory solution at all. The easy return process advertised on their site, has been anything but.
Hi Cheryl, The practice of reviewing the same purchase more than once is not allowed and is unfair in any way. In our last reply, we informed you that your credit had been approved. Please understand that our customer service department was on vacation from December 24 to December 27 and from December 29 to January 3. It is important to remember that our customer service agents are real people with families, and they can take vacations during the holidays. Your credit will be processed at the first hour of January 03, so please allow us some time. I have placed your ticket on top of the list. William - Founder and CEO
Problem resolved, thx!
Hi Mark, Thank you for your 5 star review and we are happy that we are able to help you out. Happy Holidays, NicheCanvas
Very professional service. I am very pleased with the art work
Your customer service is awful, trying to exchange a piece that was incorrectly ordered, and your customer service has been terrible!
I ordered one of the personalized photo canvases. It was a fairly complicated picture but Niche did a great job recreating it.
Fast shipping. Picture is exactly as advertised!
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