Niural has been very reliable
Niural has been very reliable, payments are always processed on time and the platform is easy to use.
Reply from Niural AI2026-04-13
Thank you for your feedback-we appreciate it.
About Niural AI
Data updated- Website
- niural.com
- Category
- Business Services
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 13 reviews
- Replies to negative
- 100% (2/2)
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Is Niural AI legit?
Niural AI (niural.com) has a 4.8 out of 5 rating on OK.one, based on 32 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 13 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Really impressed with Niural AI
Really impressed with Niural AI. It strikes a great balance between powerful functionality and ease of use. The platform helps streamline workflows and surface insights quickly, which makes a noticeable difference in productivity. Excited to see how it continues to evolve!
Reply from Niural AI2026-04-09
Thank you Sankalp for your feedback.
Niural AI is super easy to use and…
Niural AI is super easy to use and actually delivers on what it promises. Clean interface, helpful insights, and no unnecessary complexity. Big fan.
Reply from Niural AI2026-04-01
Thank you for your feedback!
Niural is easy to work with
Niural is so easy to work with! They are attentive and helpful. All of the people are kind and provide great support. They have helped us take the stress out of payroll!
Reply from Niural AI2026-04-01
Hi Amanda, thank you for sharing your experience about our team.
I have been a payee through Niural for…
I have been a payee through Niural for sometime now and I am quite impressed by their products and services. In addition their customer service is very timely and professional.
Reply from Niural AI2026-03-23
Thank you for your feedback. Our team is always happy to assist and support you.
Only good things to say
Only good things to say! Love the Niural platform and the support team goes above and beyond to answer any additional questions.
Reply from Niural AI2026-03-15
Hi Ashley, thank you for your feedback!
Makes HR Tasks Much Easier
Using Niural has made a noticeable difference in my day-to-day work experience. Everything from payroll to benefits is easy to access and straightforward, which saves a lot of time and confusion. It’s clear the platform was built to make things simpler for employees, and it really shows.
Reply from Niural AI2026-03-13
Hi Ayn, thank you for your feedback, we appreciate it.
Customer support was very helpful but that’s about it
Customer support was very helpful. Cons: - not instant withdrawal. If you have the funds in my account, why would it take 1-3 days to withdraw funds in my wallet? - never got notifications when I got paid or withdraw is complete - website is not mobile compatible
Reply from Niural AI2026-03-02
Hi Kevin, thank you for your candid feedback — we truly appreciate you taking the time to share your experience. We’re glad to hear that customer support has been helpful. Regarding withdrawals, once a request is initiated, the transfer to your wallet depends on the time of day it was submitted. It could be processed instantly or reflected the next business day, depending on the timing of the request and applicable cut-off windows. On notifications and mobile compatibility — these are areas we are actively working to improve, and your feedback reinforces the importance of prioritizing these enhancements. If you have any further questions or would like clarification, please let us know and one of our team members will reach out to you.
Quick Response Time
Whenever I hit a hiccup with onboarding, I received immediate attention.
Reply from Niural AI2026-02-24
Thank you Jacqueline.
Excellent customer service
Smooth onboarding, great interface, great ongoing support. Having a great experience as a payee with Niural AI
Highly Recommend
From sales to onboarding, an overall great experience. They led with expertise and lowered my benefits premiums significantly without losing out on coverage. Also, having one platform to manage both my US and international team has been an upgrade from my previous setup.
Reply from Niural AI2026-01-15
Thank you for your feedback.
Smooth and easy experience.
Had an smooth experience as a Payee on Niural AI. The platform is easy to use, payments are clear, and support is helpful when needed. Overall, very straightforward and reliable.
Reply from Niural AI2026-01-13
Thank you for sharing your feedback
Horrific Experience
Horrific Experience My organization recently migrated to this payroll provider. The entire process has been disorganized , chaotic and downright mind blowing for the type and level of service expected of a payroll provider in 2025. Based on my personal experience they are NOT an industry leading provider for various reasons, the top 3 are outlined below. 1. This provider is only able to generate payments to one account for payroll recipients. This is unheard of industry standard is that multiple accounts can receive payroll. They are unable to provide any specific ETA on when multi accounts will be live. 2. This provider has no direct customer service contact number only an email address that is used for escalations. When escalations do arise the turn around time has exceeded 4+hours. 3. Our company has been live with this provider and they have still yet to provide information on how to access things like pay statement viewing and retrieval. The reviews for this provider are pretty high on trust pilot,and I would imagine that our team was looking for a cost cutting service but if our HR team would have inquired on functionality for basic things I don't think this provider would have been in the running for this business. I am highly disappointed in this platform
Reply from Niural AI2025-10-21
Hi there, I am Nami Baral, Founder & CEO at Niural. First of all, I sincerely apologize for the difficulties you have experienced during the transition with Niural. It is not the standard or the typical experience our clients have with Niural and I promise you that I will get to the bottom of the issues you mentioned. It appears many of these issues stem from communication gaps, as the platform already includes the functionality you mentioned, as well as employers have access to dedicated account and onboarding managers. We will ensure clear communication with your employer to resolve the matter promptly. Please feel free to reach out nami AT niural.com so that we can resolve this to your satisfaction. Thank you for your feedback and candor.
Great all in one solution
I have been using Niural for few months now and everything has been amazing. It helps me track all my PTOs, expenses, payroll and documents all in one place. The platform is modern, easy to use and they have a great customer service.
out of all the payroll / peo products…
out of all the payroll / peo products out there I feel this is the most well baked product. They're smaller but the product is beyond Rippling and Deel. Really great customer service and up times exceeded my expectations.
International payments have never been easier
For a contractor like me working from a third world country, Niural has been a complete game-changer. It offers multiple payment methods and also provides the options to get paid in multiple currencies, with great exchange rates. The payments are always on time and straight to my local bank account!
Simple and Easy to Use
Neural simplifies the global hiring process, eliminating the complexities and challenges associated with it.
It's simple, it's elegant, it works.....very well!
The flexibility of getting paid in FIAT and crypto was really interesting to see. As an international contractor, the platform is intuitive, easy to use and the interface makes everything I need very accessible right from the main screen.
It was everything all in one!
Streamlining HR & Payroll with Niural’s Easy-to-Use Platform
Niural has made managing our HR and payroll so much easier. It’s taken a lot of manual work off our plate and helped us stay compliant without the usual headaches. The platform is easy to use, and their team has been great—always responsive and forward-thinking.