NoCarbsChallenge

Hey Sarah, Thank you for sharing your experience and highlighting the importance of understanding the subscription details—we appreciate you bringing that up, and we’re glad our customer service team was able to assist you quickly when needed. It’s great to hear you had a positive support experience, and we’re always working to make everything as clear and smooth as possible for our users. If you have any questions, we’re always here to help. 😊 Best regards, NoCarbsChallenge Team

Hello Gayner, We’re sorry to hear about your experience and understand your concern. Please note that NoCarbsChallenge does not take any payments without a completed checkout, where the payment details are entered and the subscription terms, including pricing and billing frequency, are clearly shown and accepted before purchase. If you saw multiple charges on the same day, this can sometimes happen when separate subscription purchases or renewals are processed under the same or different accounts or payment methods (for example website vs. Apple App Store or Google Play). In those cases, charges may appear as separate transactions rather than a single subscription fee. We’re glad to hear a refund has been issued, and we appreciate you letting us know. If you would like us to review the billing activity in more detail, please contact [email protected] with your transaction details so our support team can investigate further. Best regards, NoCarbsChallenge Team

Hello Helen, We’re sorry to hear about your experience and understand your frustration. Please note that we do not sell or ship physical products such as Colon Broom, so this review may be intended for a different company or purchase. Our service is a digital subscription that provides access to meal plans and recipes through the app. If you believe a charge may still be connected to one of our services, please contact [email protected] with your transaction details so our support team can review this for you and clarify any billing concerns. Best regards, NoCarbsChallenge Team

Hello there, We’re sorry to hear about your experience and understand how upsetting this situation must feel. Subscription details, including pricing, billing frequency, and auto-renewal, are clearly presented during checkout and must be accepted before completing a purchase, as outlined in our Terms & Conditions. NoCarbsChallenge subscriptions are recurring by design and continue until they are cancelled through the correct platform where the purchase was made (website, Apple App Store, or Google Play). If a subscription remains active, it will continue billing according to the selected plan. We appreciate you sharing your concerns and would like to help review your case properly. Please contact [email protected] with your details so our support team can locate your subscription, verify your billing history, and assist you further as quickly as possible. Best regards, NoCarbsChallenge Team

Hello Jehj, Thank you for your feedback! We’re glad to hear you’re finding the daily structure helpful and that the meal plans, recipes, and shopping list feature are working well for you. It’s also great to hear about your progress so far - well done on staying consistent. We appreciate your note about the meal photos and portion expectations. We’ll share this with our team as it’s important for us that visuals and recipe details feel aligned and clear for users. 🙏 Best regards, NoCarbsChallenge Team

Hello there, We’re sorry to hear about your experience and understand your frustration. Subscription details are shown clearly during checkout, including pricing, billing duration, renewal terms, and the fact that subscriptions renew automatically unless cancelled. These terms must be accepted before completing a purchase, as outlined in our Terms & Conditions. NoCarbsChallenge subscriptions continue for the selected billing period, and renew automatically at the end of that period unless cancelled in advance through the correct platform - either the website, Apple App Store, or Google Play - depending on where the purchase was originally made. If cancellation is not completed in the correct place or before renewal, the subscription may continue and result in additional charges. We also understand your feedback regarding recipe variety and will pass this on to our product team for review, as we aim to continually improve both content and user experience. If you would like us to review your subscription and billing history in detail, please contact [email protected] with your account information so our support team can assist you further. Best regards, NoCarbsChallenge Team

Hello Lauren, We’re sorry to hear about your experience and understand your concern. Subscriptions are clearly shown as recurring at checkout, including pricing, billing frequency, and renewal terms, and must be accepted before completing a purchase, as outlined in our Terms & Conditions. If additional charges occurred, they may be linked to subscription products or purchases made under the same or different accounts. In cases where a refund has already been issued, this is handled in line with our refund policy and the specific circumstances of the billing history. We’d be happy to review your case again if needed. Please contact [email protected] with your transaction details so our support team can investigate and clarify all charges for you. 🙏 Best regards, NoCarbsChallenge Team

Hey Robert, Thank you for the update and for sharing your experience. We’re glad to hear that your refund was processed and everything was resolved smoothly. If you need anything else in the future, we’re always here to help. 💚 Best regards, NoCarbsChallenge Team

Hello Nicole, We’re sorry to hear about your concern and understand your frustration. Please note that we cannot create a subscription or process charges without a completed checkout, where payment details are entered and the billing terms are clearly shown and accepted before purchase. Simply viewing recipes or seeing an advertisement does not create a paid subscription. Support is available at [email protected], and we’d be happy to review your case. Please contact us with your transaction details so our team can investigate and assist you further. Best regards, NoCarbsChallenge Team

Hey Connie, Thank you so much for sharing your experience and calling NoCarbsChallenge a game changer—we’re thrilled to hear it’s helping you build better health habits. We’re glad you’re enjoying the variety of meal plans and easy recipes, and that our support team has been able to respond quickly and assist you as a subscriber. If you ever need anything else, we’re always here to help you stay on track and motivated. 😊 Best regards, NoCarbsChallenge Team

Hey Alina, Welcome to NoCarbsChallenge. We’re excited you’ve started your journey—stay consistent with your plan, and you may start seeing results over time. If you need any help along the way, we’re here for you. 😊 Best regards, NoCarbsChallenge Team

Hey Maryjane, Thanks for letting us know. We understand you haven’t tried anything yet, and that’s completely okay—many users are just getting started with their low-carb journey. If you’d like, we can guide you through setting up your first personalized plan and help you begin step by step on the app. 💚 Best regards, NoCarbsChallenge Team

Hey Mary, Thank you for sharing your experience with us—we’re glad to hear that cancelling your membership was smooth and hassle-free. If anything changes or you ever need assistance in the future, we’re always here to help. 🙌 Best regards, NoCarbsChallenge Team

Hello Mary, We’re sorry to hear about your experience and understand your frustration. Login issues are usually related to incorrect credentials, email mismatches, or technical setup problems, and our support team aims to help resolve these as quickly as possible. We regret that the steps provided did not solve the issue for you right away. According to our Terms and Conditions, refunds may be available where the product is proven to be faulty or not as described. In some cases, partial refunds may be offered depending on the circumstances, timing, and level of access provided. We understand this was disappointing and not the experience we aim to provide. If you would like your case reviewed again, please contact [email protected] with your details so our team can investigate further. Best regards, NoCarbsChallenge Team

Hello Fabio, We appreciate your feedback! If you have any questions or need support, we’re always here to help. 🙌 Best regards, RatePunk Team

Hello there, We’re sorry to hear about your experience and understand your frustration. Account access issues such as login errors or password problems are usually technical and can occur due to incorrect credentials, expired sessions, or account syncing issues. Password resets are available through the app or via support, and our team can help restore access when needed. Once logged in, cancellations should be processed through the subscription settings, depending on where the original purchase was made (website, Apple App Store, or Google Play). According to our Terms and Conditions, customers are eligible for a refund in cases where the product is proven to be faulty or not as described. We’re sorry for the inconvenience and would be happy to review your case further. Please contact [email protected] with your details so our support team can assist you. Best regards, NoCarbsChallenge Team

Hello Sara, We’re sorry to hear about your experience and understand your concern. Subscription terms are shown clearly at checkout, including the renewal period, pricing, and cancellation conditions, and must be accepted before any purchase is completed. This is also outlined in our Terms & Conditions. NoCarbsChallenge subscriptions are recurring by design, meaning they renew automatically at the end of each billing period unless they are cancelled in advance through the correct platform (website, Apple App Store, or Google Play), depending on where the original purchase was made. We want to help you resolve this properly. Please contact [email protected] with your full transaction details so our support team can locate your subscription(s), review your billing history, and assist you further. Best regards, NoCarbsChallenge Team

Hey Abel, We really appreciate your trust in The NoCarbsChallenge. With consistency and following your personalized meal plan, many users find that it becomes much easier to manage weight healthily and sustainably. We’re here to support you throughout your journey. 🙌 Best regards, NoCarbsChallenge Team

Hello Katy, We’re sorry to hear about your experience and understand your concern. Please note that we cannot charge a customer without them providing payment information, completing the checkout process, and purchasing a plan. Before any payment is made, all details such as pricing, billing frequency, and auto-renewal are clearly displayed and must be accepted, as outlined in our Terms & Conditions. Please contact [email protected] with your details so our support team can review your account and assist you further. Best regards, NoCarbsChallenge Team

Hello Soghra, We’re sorry to hear about your experience and understand your frustration. Subscription plans and any add-ons (such as workout plans or additional features) are managed separately and are clearly shown during checkout, including pricing, billing terms, and renewal details, as outlined in our Terms & Conditions. If you were refunded partially or see additional charges, it may be due to different subscription products being active at different times. We understand this can be confusing, and we’d like to help you get clarity on your account. Please contact [email protected] with your details, and our support team will review your case and check all associated subscriptions to assist you further. Best regards, NoCarbsChallenge Team