Welcome to the official Trustpilot x Novelship page. We appreciate your reviews of our products and services - let us know how we can do better. How It Works? We strive to be the Marketplace of Current CultureOur mission is to provide access to the world’s most coveted items in the smartest way possible. Buy and sell the hottest sneakers, apparel, collectibles, and trading cards.Novelship Is LegitNovelship is a platform for buying and selling 100% authentic sneakers, streetwear, and collectibles. With over 500,000 items from authorized sources, we ensure every product is verified, so you can shop with confidence. Trust Novelship for a seamless experience and unmatched authenticity.Learn more about our authentication process here.The Power's In Your HandBuying on NovelshipWith over 500,000 verified items, you can Buy Now or Make an Offer with confidence. Shop seamlessly and elevate your style with Novelship!SHOP NOW!Selling on NovelshipNovelship makes selling easy and secure for sneakerheads and collectors. List your 100% authentic items, set your price, and connect with thousands of buyers across the world. With streamlined verification and fast payouts, selling on Novelship is as seamless as buying.
Written by the business, not verified by us.Novelship (novelship.com) has a 3.0 out of 5 rating on OK.one, based on 866 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 60% of negative reviews; Reviews mostly discuss Customer service, Refund. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers frequently complained about delayed deliveries, extended waiting times, and orders failing to arrive on schedule. Many buyers also expressed frustration regarding unhelpful support teams, difficulties cancelling orders, and very long delays in receiving refunds. Additionally, numerous people claimed that the items received had quality issues or arrived damaged. Some reviewers were happy with the fast delivery and authentic products they received. A few consumers additionally mentioned that prices were great and customer support was very helpful. Other buyers appreciated that items arrived in good condition after overseas shipping.
Auto-generated from all reviews of this business. For reference only.Hi Oscar, Thank you for taking the time to leave us a review! We will be sure to review this with the team for future consideration. If you have any further feedback, please reach out to us. Your feedback is greatly appreciated. You may reach out to us on Intercom or via email at [email protected]. Regards, Novelship Crew
First time customer. An ok experience.
Hi There, Thank you for taking the time to leave us a review! We are glad you enjoyed the service and platform. Do reach out to us with more feedback as we strive to improve the platform for better user experience. Your feedback is greatly appreciated. You may reach out to us on Intercom or via email at [email protected]. Regards, Novelship Crew
It took longer then expected to arrived and when the item arrived its boxing condition is bad worn off
Hi There, Thank you for taking the time to leave us a review and feedback! We are sorry for your lack of satisfactory experience on the platform. We will be sure to review this as we strive to improve the user experience on the platform. If there is anything we can do, please do reach out to us on Intercom or via email at [email protected] with the details and we'll do our best to get back to you ASAP. Regards, Novelship Crew
Delivery is good. But there is no customer service hotline to contact. The chat response is very slow.
Hi Benedick, Thank you for taking the time to leave us a review! We are glad you enjoyed the service. Thank you for the feedback. I will be sure to bring this to the team as we strive to always do better for the user. If you have further feedback, please do reach out to us on Intercom or via email at [email protected]. Regards, Novelship Crew
Shipment can be faster, since charged. all item should verify carefully, i received a pair with some flaw, should be the shipment caused. packaging should add bubbles wrap or paper to avoid shaking/vibrate during the shipment.
Hi Kawai, Thank you for taking the time to leave us a review and feedback! I will be sure to take this feedback to the team as we strive to improve the delivery method for better user experience. If there is anything we can do, please do reach out to us on Intercom or via email at [email protected] and we'll do our best to get back to you ASAP. Regards, Novelship Crew
Hi Jacob Jacob, Thank you for taking the time to leave us a review. We will definitely review your feedback and and do our best to improve your purchasing experience in the future. Please do reach out to us if you have any other feedback or questions! Cheers, Novelship Crew
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