Nustay

Trustful agency

I always book with nustay and never had…

I always book with nustay and never had any problems. In this covid19 period of course there are special times and we had to move our accommodation dates . They were realy responsive to my emails with really clear information.

We were booked to stay at a hotel in…

We were booked to stay at a hotel in London as we were attending a concert. Due to the Covid pandemic the concert was cancelled, so we no longer needed to stay at the hotel, even though the room was booked as non refundable. Nustay have issued us with a credit for the full cost of the stay to use at a later date. Can't fault the service given

Booked the Crowne Plaza in Abu Dhabi…

Booked the Crowne Plaza in Abu Dhabi through Nustay but the hotel was closed due to Coronavirus and instructed Nustay to pay me a refund. Instead of doing so Nustay told me my booking was non refundable and that the hotel was open, my sister turned up there only to find out it was actually closed and Nustay still won’t pay me my money back. Scam of an organisation.

A great compliment to the staff

An excellent staff in the problem-solving-process

A Big Thank you to Tatiana

On 19th March , I wrote one star review as first reply for change of date to Rome due to COVID-19 was rejected by Nustay saying we should claim it off our insurance. Since then Tatiana got in touch with me and has helped us get change of date to next year for all 5 of us. Nustay have absolved all extra charges. Tatiana really came through for us and we want to thank her for all the hard work she put into getting the hotel to let us change dates.

Courtesy and Covid-19

Reassurance in uncertain times. Thank you Nustay.

I want to say thank you so much for…

I want to say thank you so much for Nustay’s team! It’s excellent team who helped me decide problems with my booking. Recommend Nustay to everyone!!!

Quick response

on arriving at our hotel i was told there had been a mix up and our room had been cancelled leaving us stranded on a Saturday evening .Within 5 minutes of emailing Nustay they had replied and 15 minutes later they had contacted the hotel and sorted the problem out

Exceptional customer service At a difficult time

We were due to visit Japan this month to visit our son and see the Olympics. We had booked 2 non refundable rooms for several days in Tokyo( they were all non refundable because of the olympics). Because of Covid , Japan is still not allowing tourists in. We had already contacted Nustay the previous month and they had advised us ,due to the huge numbers of people in a similar situation to recontact a week before our Dates. I emailed on Friday evening and hadn’t really expected a reply before Monday. On Saturday morning I had an email back saying the hotel were unable to issue a refund but because of this difficult situation Nustay were giving us a credit note for anywhere in the world for the next year! This was such a lovely surprise- and so much better/easier than our dealings with flight operators. Thank you Nustay. I think you are a fantastic company and you have gained a fan for life.

Absolutely the best service I have ever…

Absolutely the best service I have ever received from any company ever, brilliant !

Covid-19 transfer

We were able to transfer our hotel booking because of the Covid-19 crisis, in fact we moved from a hotel in Spain to a hotel in Ireland on a completely different date. Camilla dealt with our transfer request immediately and answered any queries that we had. The service was prompt, professional and courteous and we were very satisfied.

im truly satisfy about this website.

im truly satisfy about this website. I had to cancel my trip due to Covid this week .The hotel's owner refused to give me a refund( according a the nun-refundable reservation ) but Nustay had the best attitude and understanding offering me the opportunity to receive a voucher for the totality of my nights lost ! this was so nice !i would recommend them highly !

Such a scam and fraudulent company

Such a scam and fraudulent company. Our flights were canceled for two times due to COVID 19. We tried to contact NUSTAY many times for refund. After several discussions, they told us they would refund if the hotel accepted. We contacted the hotel and we got the cancellation confirmation email and we forwarded it to NUSTAY. They said they needed to contact the third party (we do not know who they are referring to) in order to process our refund. We have not received our refund yet. We tried to email them but they haven’t responded back. It is very frustrating. We have been hit not only by Covid 19 but also by this fraudulent company who is taking advantage of this situation.

This company have went above and beyond…

This company have went above and beyond for me during these difficult times. Such a lovely company to deal with❤️

Had to change a Non refundable booking

Had to change a non refundable booking due to a COVID related concert cancellation. The nustay rep was very helpful in changing the booking to a more convenient time at no extra cost. Would highly recommend.

Expert travel specialists.

My issue was resolved quickly with a fantastic outcome for myself personally. The team at NUSTAY are knowledgeable and professional.

It was excellent

It was excellent. I wrote an email to canceled my reservation and the response was immediate

Cancelled hotel due to covid 19 - no refund yet

Cancelled hotel due to covid 19. Still not received a refund from 10/05/20. Contacted them a few times but still no money . Will not use again if this is the service you provide. It's a shame because you answered queries very quickly - you just haven't passed my money back to me . Shame on you

I liked this hotel

I liked this hotel. Clean tidy and comfortable. But the price is very high. This is not 5 *