CPAP cleaner is CRAP
Bought a CPAP cleaner and it lasted a week. The plug for the cable burnt out. Website is CRAP not CPAP. Don't buy from this company - you will be disappointed -
About Ober Health
Data updated- Website
- oberhealth.com
- Category
- Health & Medical
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 3 reviews
- Replies to negative
- 11% (3/27)
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About this business
At Ober Health, we’re here to support your health journey—every step of the way. Whether you’re recovering from an injury, managing your health, or caring for someone you love, we provide dependable medical equipment that helps you feel confident and in control.We are a trusted and affordable online medical equipment store, offering carefully designed products you can rely on for everyday care. Whenever possible, we develop our own in-house brands to ensure high quality, thoughtful design, and exceptional value.With Ober Health, you can shop with confidence—because your health deserves products you can trust.
Written by the business, not verified by us.Is Ober Health legit?
Ober Health (oberhealth.com) has a 2.2 out of 5 rating on OK.one, based on 41 user reviews collected here. It is listed under Health & Medical and its reputation is poor. 63% of reviews are 1 star, a relatively high share; The business has replied to 11% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
This product works extremely well and I…
This product works extremely well and I honestly don't notice any drop in performance. The cost savings are amazing! Do you offer other replacement parts? I'd definitely like to try them.
Reply from Ober Health2025-12-31
Hi Eve, We really appreciate your support! It’s great to know you’re enjoying the same high performance at a better price point. We are constantly expanding our inventory of replacement parts. Could you let us know which model or type of equipment you're looking to maintain? We’d love to recommend the right components for your next project. We look forward to serving you again! Warm regards, Emily Customer Support Team Ober Health
Not US company-china ripoff
We purchased leg braces for my handicapped wife-they were very cheaply made and didn't fit with her doctor prescribed ortho shoes. They were not used and we mailed them back UPS for a refund-haven't heard a word after several attempts-currently filing complaint with BBB. Stay away from this sham chinese ripoff company!
Reply from Ober Health2025-12-17
Hi Carmine, Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration this situation has caused you and your wife. We completely understand how upsetting it is when a product does not meet expectations—especially when it’s purchased for medical support. We’d like to sincerely apologize if our communication did not reach you after the return. This is not the experience we want any customer to have, and we take this very seriously. Please note that we are a registered online retailer, and we absolutely do not intend to mislead or ignore our customers. To help us resolve this as quickly as possible, we kindly ask you to contact us directly at [email protected] or reply to your original support email with your order number and tracking information. Once confirmed, we will promptly review your return and work with you toward a resolution. We genuinely hope to have the opportunity to make this right and regain your trust. Kind regards, Emily Customer Support Team Ober Health
One of the worst company,website to…
One of the worst company,website to purchase.They are scammers.Thanx God right away I called my bank to block my Visa card that they cannot withdraw from my account after I red the reviews .They have the lowest quality product.When you try to contact them no answer.be aware from scammers,fake websites
Reply from Ober Health2025-12-17
Hi there, Thank you for sharing your concerns. We’re very sorry to hear about your experience and the worry this situation caused you. We understand how upsetting it can be to feel uncertain after reading reviews online. We’d like to clarify that OberHealth is a legitimate online retailer, and we do not withdraw funds without authorization or engage in fraudulent activity. We respond to customer inquiries in the order they are received, and delays can occasionally occur during high‑volume periods, which we sincerely apologize for. If you placed an order with us and need assistance, we kindly invite you to contact us directly through [email protected] with your order details so we can review your case and assist you properly. We are committed to resolving genuine customer concerns and improving our service. Thank you for bringing this to our attention. Kind regards, Emily Customer Support Team Ober Health
Order took much longer than expected…
Order took much longer than expected only arrived after I chased and asked for a refund. Plug is also mot suitable for U.K. so can’t use until I’ve bought an adapter.
Reply from Ober Health2025-12-17
Hi Nicola, We apologize for the inconvenience caused by the plug type not being suitable for use in the U.K. We understand how this affects your ability to use the product right away. To help resolve this, we’re happy to send you a U.K.-compatible plug free of charge. Please contact us at [email protected] with your order number and delivery details, and our team will arrange this for you as quickly as possible. Thank you for your feedback and patience. Kind regards, Emily Customer Support Team Ober Health
I needed to return the product
I needed to return the product, and Ms Joyce made the experience worth returning. She listened to my reasons for needing to return this particular device and offered options, which were greatly appreciated. Due to my husband's physical limitations, she offered a full return without having to return the device and this was greatly appreciated, because I'm unable to get out very often! Thank you again for your patience and understanding.
Reply from Ober Health2025-12-17
Hi Charmaine, Thank you so much for taking the time to share your kind words. We’re truly glad to hear that Ms. Joyce was able to listen carefully to your situation and provide options that made the return process easier for you. We understand how challenging things can be when physical limitations are involved, and we’re pleased that Joyce could offer a solution that worked best for you. Your appreciation means a great deal to our entire team. Thank you again for your trust and understanding. If you ever need assistance in the future, please don’t hesitate to reach out via [email protected]. Warm regards, Emily Customer Support Team Ober Health
Shipping was fast, Great fit
Shipping was very quick especially since it came from China. This foot brace is exactly what I was looking for. Fits excellent with great drop foot and ankle support and is comfortable to wear and very easy to put on and take off. Size 13 shoe, XL brace. For less than $50.00 it's a great deal. Try it you'll LOVE IT !!!
Reply from Ober Health2025-12-17
Hi there, Thank you so much for your wonderful review! 😊 We’re delighted to hear that shipping was fast and that the foot brace fits perfectly, especially providing the drop foot and ankle support you were looking for. It’s great to know that it’s comfortable, easy to use, and a good value for the price. Your detailed feedback and encouragement truly mean a lot to us. If you ever need assistance or have questions in the future, feel free to reach out at oberhealth.com. Warm regards, Emily Customer Support Team Ober Health
Customer service
This is not a negative review on the Brace as I’m sure if it fit properly it would work very well. This is due to the sizing, I ordered a large as I’m 140lb, definitely did not think I would be an extra large. It fits very small, I wanted to do an exchange but the returned is apparently at my expense from Canada to the US. It is very pricy on top of the cost of the brace, I feel that the company should pay for the return and send a shipping label. The sizing is very off in there descriptions. Very disappointed I have an expensive brace that I can’t use. Not great customer service.
refund of return is NOT honored..
refund of return is NOT honored... Because I couldn't provide postal tracking number. Loss: $70 plus 15 for postage. ZERO star is more appropriate !!!
They are a scam. Located in China
The company's website gives NO indication that they are located in China. All reviews on the website are fake. I have ordered a thumb brace. It took 4 weeks to arrive. Cheapest of the cheap quality, sized for a child not adult. They do not respond to emails. Filed a case with PayPal.
Still waiting over 3 weeks
Ordered a brace to wear to bed after surgery that I had 4 weeks ago. I still haven't received the brace. The braces are coming from China. It's ridiculous that they are selling medical supplies but making people wait for them. Never will I order from Ober health again. Just use Temu. It's faster!! Update: just received package damaged and missing a piece. Order through a trusted place with easy returns. Returning to China isn't a good option. Throwing good money after bad. Never...ever...again!!
Protable CPAP machind.
They double billed my credit card. The product is junk, non-medical grade materials. The battery will only last three to four hours. I have a sinus infection after using only a few days. The reviews on the website are all bogus! Do not buy anything from this company.
Recently and mistakenly had purchased…
Recently and mistakenly had purchased an item from this mob base on assumption that they are based in USA and there product are top end quality made and shipped from US which is basically false they are Chinese based seller and cheap garbage product which you will find them on line an for fracture of the price of what this mobs are selling and with the payment you don't have an option to go through pay pal and other secure payments which will protect your money in case of returning the item . I have paid a top $ for and item which was sent with defect and asked for replacement and they asked me to return the item at my expense which is rubbish so do not approach this mobs as they are fake business running from China and charging the products that are not ab to op quality.
Portable Suction machine - DO NOT BUY THIS!
Suction machine- pressure dial is broken. VERY HARD to get any suction. The company said I could return it at my expense, they might not send a new one, and they might not give me a refund! Good luck trying to find anyone available at customer service! Tried to use it again today- almost impossible to get suction unless you are holding the pressure knob very tightly to the highest level. Hard to hold knob and suction your loved one. $180 wasted!
Excellent customer service!
Excellent customer service! Fast, reliable, and trusworthy when doing business with this business. They listen to customers’ comment and try their best to fulfil/carry-out their customers’ requests and satisfaction, very impressive! I’ll definitely do business again as needed without worrying for quality, etc,. Truong
Excellent Customer service
Just wanted to comment on the excellent customer service that I received from Joyce in helping to expedite an order for my son. I can't comment on the quality of the brace as of yet, but I did receive excellent customer service.
Better than the shoulder brace I bought locally
In December 2022 I ordered a Shoulder Brace for Tendonitis Torn Rotator Cuff Frozen Shoulder (left shoulder option). I think a lot of the negative reviews here are from people who did not realize it would take several weeks to receive their item. Ober sent me an email the day after I ordered that contained tracking information for a shipping company called YunExpress (I reviewed that company in TrustPilot as well). YunExpress delivered the item to USPS within 3 weeks and I had the item in about 4 weeks, which I think was reasonable considering it traveled from China to Florida during the holiday season. But the reason I am leaving this review is that this shoulder brace really exceeded my expectations. While I was waiting for it to arrive I purchased a shoulder brace/sling from a local medical supply store. That one was ok, but very cumbersome and not adjustable. The difference is that the Ober model is not a sling, it instead uses a cuff with a series of Velcro strips so I could keep my arm at whatever angle felt best that day - the picture on the website shows the arm straight down, but by attaching the velcro strips closer to my neck, I could raise my arm to any angle. I found this shoulder brace/sling so much more comfortable to wear around the house and to use for errands like grocery shopping than the other sling I purchased. Sometimes I removed the cuff and just wore the upper shoulder brace. It gave my shoulder a little support and reminded me not to move too quickly. You do have to be patient because it does take several weeks for it to arrive. But I was very happy with this brace and it was far better than the one I was able to purchase locally. Also, I really liked the way this brace looked. I am a 5'2" female, but the cuff and shoulder brace are also velcro adjustable and I had to close them as far as they would go, so there was definitely extra room. I have finished physical therapy and no longer need this brace, but it really saved me at a time when I was in a lot of pain, and I wanted to leave a review because I really think it is an excellent product.
Through no fault of Ober Health
Through no fault of Ober Health, an otoscope I ordered arrived damaged; I contacted the company and an immediate replacement was sent. I would like to complement the company on its prompt, efficient and 'old-fashioned' service.
Last minute decision to order drop foot…
Last minute decision to order drop foot brace. One of my 600.00 US braces cracked and was useless. 3 to 6 week delivery. The new brace arrived 7 days later at 44.00 us and free delivery. Works and is much more comfortable than the 600.00 braces. Thank you, I'm ordering the rt foot medium tomorrow to match. R
I purchased a Filter Kit for my So…
I purchased a Filter Kit for my So Clean from Ober Health on December 18, 2022. When the charge hit my credit card, I noted that I had been charged twice and further there were eight denied attempts by my bank for charges by Ober Health who was attempting to charge my credit card! When I contacted Ober Health, I was told that I had purchased two filter kits, notwithstanding that the electronic copy of my order indicated I had only purchased one filter kit. When I pointed out that I had only received one kit, Ober Health stated that the second kit had yet to be mailed. After some discussions Ober finally agreed to "refund" the second charge on my account. More concerning to me, as I write this scathing review, is the fact that I have been in contact (emails) with Ober Health on at least six occasions and there has been no refund forthcoming from Ober Health. When adds the lost time in attempting to resolve this matter the money turns out to be the least concerning thing about Ober Health! Today is February 1st and by my count, it has been forty-five days since my original purchase and still no refund! Ober Health's explanation is that it is a "processing time" Issue and that is because it was an "international transaction". Thank God it was not a lot of money and I pity those consumers that did spent a greater sum of money and are now looking for a refund from Ober Health. The fact of the manner is that when it takes a company 45 days or more to issue a refund, there is something nefarious going on with the company and their international supplier! Stated differently, either or both Ober Health and the international supplier are keeping the "float" (interested being earned on funds that should be refunded to the customer), but are being held to generate interest. If the supplier were located in the U.S. the various banks and regulating entities would be after Ober Health and their supplier for breaking the law. I am forced to give a one star rating to Ober Health because in order to write my review one must give at least one star. In reality Ober Health should get "NO STARS". I would encourage any and all potential customers refrain from doing any business with Ober Health. Bob Tomlinson
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