Ogawa World USA

I am very happy with my experience in…

I am very happy with my experience in talking with Ethan from Ogawa. I felt he was very informative and honest. He made me feel comfortable and safe in ordering my massage chairs. I have tried numerous massage chairs and feel the Ogawa Master Drive AI 2.0 was the absolute best chair for me. I will give updated reviews after I receive and use the chair for a while. I highly recommend ordering from Ogawa and especially from Ethan. He is a true asset to the company.

Save your money

I've had the chair for 18 months. 4 months waiting for service and parts. The chair is fine when it works but i should have spent the money on more registered massage appointments for much better pain treatment. These repairs add more stress.

Ethan from Ogawa customer support was…

Ethan from Ogawa customer support was there to help every step of the way, from delivery to assembly! He always picked up on the first or second ring and responded to emails immediately.

Great service

We recently purchased a massage chair for our office. The customer service team was incredibly responsive and made the process seamless from start to finish. Sarah was especially helpful in answering all my questions and ensuring that everything went smoothly. Delivery and setup were hassle-free, and we truly appreciate the professionalism and efficiency of the team.

Great personal service

Great personal service! Very helpful, answered all my questions

Very professional and prompt responses.

They are liars!

I bought a massage chair from them in January for $4000 with my last savings. I read reviews for a month before buying it. Even then, the customer service was not the fastest. It takes days to reach them on the phone! You have to wait a day for emails. I bought the chair from them with a 3 year warranty. After about two weeks, there was a problem with the chair. I bought the chair because of lower back pain. The chair worked perfectly for the first two weeks. Then the problem came. The rollers don't even reach my lower back in manual mode for the first 5 seconds! All the massage program in the chair is SAME!!!! Eric contacted me and told me that this is normal and that they can't do anything with the chair. I wrote them an email every day for 3 days and called them on the phone and left a voicemail saying that I want my money back! Since they closed the case with that much that they can't do anything with the chair. But they don't even answer. So that's it for the warranty! For $4000, even a technician not came out to look at the massage chair. They wanted to fix it over the phone. Ridiculous!If anyone can help me with where I can report them or what I can do to help the matter, I would be grateful.I won't leave my $4000. Update I would like to answer. you didn't help me at all. and I've written to you several times that I want to return it but you didn't even see it and didn't want to. nice try. but if the customer's needs were in mind then I probably wouldn't have written a negative review for you. but I'll leave this here for other customers so they don't end up in the same situation as me. NEVER AGAIN OGAWA WORLD USA! You took my money and won't give it back! SCAMMERS!

Thank you Ethan!

Ethan was great, he answered all questions and was very friendly. He knows the products and gave tips and tricks from his real world experience. Excellent customer service, can’t recommend him enough.

Ethan was extremely helpful

Ethan was extremely helpful, knowledgeable, and easy to talk to. He seemed to be very upfront and honest, we enjoyed speaking with him.

Ethan

Ethan, was great resolved our issue in 2 minutes

Great Customer Service

Ethan did an amazing job of explaining the product and shipping and answering all my additional questions.

A Member of Your Company to be Proud of

Ethan was the consumate represntative for your company. Extremely knowledgeable, helpful, courteous. I have never even sat in a massage chair before yet he gave me complete confidence that we were doing the right thing. I had done my homework and was convinced that Ogawa was the correct product but Ethan put the cherry on the top in helping me make the right decision. Great individual, outstanding representative of your company. Chuck Skowronski Very Satisfied Customer

Great customer service and smooth purchase experience

Ethan was very knowledgeable and honest about the products. Smooth and transparent purchasing experience! I can’t vouch much about the chair quality before I actually receive the chair in next few weeks. Highly recommend you talking to the Sales department to help you choose your chair!

The customer service excellent is on point with answering questions

Excellent customer service ! Very helpful and answered all my questions!!

He answered all my questions and helped…

He answered all my questions and helped me complete my order

One of the best massage chairs

Our family members had & used 3 different massage chairs from another brand in the past years, but then each of them had clear pros & cons. We couldn’t be fully satisfied with them. And then, after our detailed research online, we recently communicated with Ogawa & purchased the Master Drive Duo model. Fortunately, we had the best experiences with Ogawa on their prompt & kind “customer services”, quick “shipment/delivery” and most importantly the great “quality” (both in hardware & software) of the massage chair. This has been our positive experience with Ogawa for the past several weeks. Thank you, Ogawa! We enjoy this chair a lot these days.

Very easy ordering process and great customer service!

My nephew recommended Ogawa and the Master Drive AI 2.0 Massage Chair to us. He answered many questions for us based on his experience, and then recommended Ethan to us. I called and Ethan very patiently answered the rest of our questions and explained the process to me. Sarah then sent the letter re-Synchrony and the process to order. It was a very simple process and I ordered our massage chair right away!

My experience has been amazing from…

My experience has been amazing from ordering to delivery and the quality of the chair itself. I'm very happy I chose Ogawa. Thank you.

The delivery was scheduled as stated

The delivery was scheduled as stated. There was no mess or disturbance to anything in my home. The installers unpackaged the chair set it up expediently and were courteous. Well done gentlemen. Now I look forward to putting it to good use.

Amazing customer support!

Amazing customer support!! I had an issue with the delivery company not being able to put together my chair and Ogawa resolved the issue same day, providing me a refund for the Assembly charge. Great experience!!!