Ogawa World USA

I am very satisfied with my Ogawa…

I am very satisfied with my Ogawa massage chair and feel it has been a worthwhile investment. The chair has a unique and attractive design that looks great in our home. The built-in massage programs perform exactly as described and provide a very enjoyable experience. One of the main reasons I chose Ogawa was its focus on deep tissue massage, especially for the neck and shoulders. Those were the areas I was most concerned about when shopping for a massage chair, and Ogawa has exceeded my expectations. The massage is strong, effective, and helps relieve the tension that builds up throughout the day. After a long and stressful day, both my wife and I enjoy spending time in the chair to relax and rejuvenate before going to sleep. It has become part of our daily routine and has contributed to our overall comfort and well-being. Overall, I highly recommend the Ogawa massage chair to anyone looking for a stylish, high-quality massage chair with effective deep tissue massage capabilities. In my opinion, it is absolutely worth the money.

had an excellent experience working…

had an excellent experience working with Ogawa throughout the purchase process for my BioVision massage chair. From the beginning, Sarah and Ethan were professional, patient, responsive, and very knowledgeable about the product line. I had many questions regarding pricing, delivery, warranty options, room access requirements, color availability, and comparisons with competing premium massage chairs, and they consistently answered with courtesy and professionalism. What I especially appreciated was their willingness to work with me on a very competitive package price while still taking the time to explain the details thoroughly. They also accommodated my preference for the Black and Champagne color combination, which I understand is in high demand. The communication was prompt and respectful throughout the process, and I never felt pressured. White-glove delivery details, assembly, stairs, packaging removal, warranty coverage, and shipping timelines were all explained clearly. As someone who researched several high-end massage chair brands before making a decision, I felt that Ogawa distinguished itself not only through the quality and sophistication of the BioVision chair itself, but also through the professionalism of their customer support team. Overall, a very positive buying experience, and I appreciate the help Sarah and Ethan provided during the process.

Ethan is very helpful in my purchase…

Ethan is very helpful in my purchase and professional. He is proficient about the product and able to discussed everything to me.

A Smooth, Friendly, and Professional Process

On initial contact, Ethan spent an enormous amount of time answering all my questions and additionally providing extra information unknown to me regarding the Bio Vision Massage Chair. He even took a second call from me a couple of hours later to discuss further with my wife and answer her questions also, some of which were repeats from me earlier. He never lost patience and provided invaluable insight. As the search for the right chair continued, my email correspondence was handled primarily by Sarah and she also was prompt in her replies and very helpful in her assistance as I navigated the process! I just ordered the chair today and if the product is anywhere near the quality and professionalism of Ethan and Sarah, I am positive my wife and I will be more than satisfied! Thank you both!!

Excellent Ordering Experience and Customer Support

Ordering directly from Ogawa was simple and straightforward. The price was excellent compared to other retailers, and communication after placing the order was clear and timely. Ethan and Sarah have been great to work with — very prompt, knowledgeable, and professional. Everything about the purchase process has been handled well so far.

Bad service.. Inexperienced delivery company. Lost money…

Company promised to deliver 7k chair to my upstairs. They couldn't even get it in front door on first day as they couldn't lift the chair. People sent had no equip. to lift a300lb chair up steps. The stairs met required wideness. They took chair back and I talked to a rep who said they could have a tech come and remove the sides on chair to make it easier. Next day they called and asked for measurements again now refusing to take arms off chair as they would do in any repair. All doors met 32in minimum but one. If the door frame were taken off it also would be fine but no one has suggested that. I could have easily done this. They now offered to only put on first floor but that wasn't the deal. Chair was returned and now I have to pay return shipping. I'm getting a chair from a competitor now and guess what, they suggested I remove the door frame which I did, adding 4 inches to the width. (The Ogawa would have now fit) Ogawa is a huge dealer that should have sent a tech even if I had to pay for it. They also might have suggested that I remove the door frame. Ogawa didn't keep their word to send a tech. Customer service just a canned statement. They sent an unqualified delivery company who's 2 men told me they weren't told anything about chair going up stairs. They couldn't even carry the chair. Had no equipment. Shame on this large company. They take no responsibility for what I was told by their rep on the phone the day this all went south. My money minus shipping was refunded but not as quickly as promised. The ogawa chair was most definitely had a superior covering over the rollers. I'm frustrated that I had to settle for less.

Ogawa World did what they said they…

Ogawa World did what they said they would do on their website; Price match authorized dealers, and they did just that. Very pleased with their quick response and customer service. More online retailers should be as customer friendly and proactive as Ogawa. Definitely a memorable experience. Thank you.

Great knowledge and communication skills

ETHAN

Ethan was very helpful with everything i will highly recommend him to anyone.

I talked with Ethan before making my…

I talked with Ethan before making my purchase. He was very friendly, prompt, knowledgeable and professional answering all my questions. If you are thinking about buying a chair from Ogawa, I highly recommend giving Ethan a call.

Ogawa Massage Chairs are outstanding

Having led an active lifestyle, receiving a prostate cancer diagnosis in 2019 at the age of 55 presented a considerable challenge. Although I successfully underwent surgery and enjoyed a seven-year recurrence-free period, I faced an unexpected hurdle when I developed an MRSA infection during the procedure, necessitating open-heart surgery. As I transitioned into this new chapter of my life, the need to adjust my pain management approach arose, particularly since I could no longer use NSAIDs due to blood thinners. This shift prompted me to explore more natural remedies. I began with a MACH IX Brookstone massage chair, which, offered at a closeout price on the Ogawa site, provided me with significant relief and enabled me to maintain my active routine. Over the past year, I was inspired by Ogawa’s dedication to innovative products that utilize artificial intelligence, leading me to acquire my first Ogawa item, the Master Drive Duo. I was truly impressed by the remarkable advancements in massage chair technology. While the Mach IX now serves as a backup for guests in the fitness room, the Ogawa Master Drive Duo has become my preferred choice for daily massaging. Ogawa's commitment to cutting-edge features, exceptional customer service, and the high quality of their craftsmanship have reinforced my loyalty to their brand. I am now looking forward to adding the Ogawa Biovision, their premium massage chair, to my collection. I wholeheartedly recommend Ogawa to anyone in search of a superior massage chair. Their products have profoundly enhanced my quality of life, enabling me to stay active as I embrace my sixth decade with renewed vigor.

Amazing Service and Premium Massage Chair

Worked with Ethan and Sarah to bring home one of the most amazing therapeutic comfort massage chairs to our home for Christmas. We purchased an Ogawa Chair back in 2017. This is our second purchase and the quality of service is the exact same if not better. I would highly recommend this company, this chair, and their representatives. 5-Star all around!!!

ITS THE BEST!

Contacting Ogawa by telephone ☎️ was very convenient as I had many questions before I made my purchase. Ethan answered all my questions. After speaking with him I was ready to make my purchase. My husband and I are so glad that we invested into this Ogawa Biovision massage chair. It is worth every penny. The massage chair is a high end quality machine that offers so many features suitable to your choice of massage. Our friends have tried it and fell in love with it just as much as we have. They are looking forward to buying their own. 😃 We love the on demand privilege of receiving our massage when we feel we need it. No appointments needed. No driving. Afterwards having such a rejuvenating experience we enjoy just sitting back and relaxing in the comfort of our home absorbing the great health benefits this chair provides for us. We are very pleased we purchased from Ogawa. Other in store massage chairs 💺 just did not even come close to this amazing chair quality. It is truly state of the art. To those who are reading this review please know you will be so happy with this massage chair. I personally have alot of health issues and this chair is helping me to get to start feeling better in just over two weeks. After all these years of advanced technology something is finally helping. AMEN!

A+ Customer Service

Responsive,helpful and very considerate. So far so good. I can't wait for the chair. Keep up the good customer service. Special thank you to Sara. More power.

Dream come true

I have been dreaming of purchasing a massage chair for a few years. I started researching and decided I wanted an Ogawa, however hesitated to complete my order. Last Saturday I decided to call Ogawa with a question Ethan was so helpful, patient, and guided me so it was then I decided I was ready and purchase my chair. I have spoken to Ethan 3 times and each time he’s answered by questions, Ethan is so knowledgeable and courteous.

Ethan was very helpful

Ethan was very helpful. He called and spoke about financing or any other questions that I may have had.

Very smooth purchase

I trust that Ogawa makes a good product, professional like Ethan and Sara are just what the company needs to seal the deal! Ethan is knowledgeable, patience and helpful, all the needed qualities to help customers to finish their final decisions to invest in Ogawa. What else can I say!? Let’s hope my Master Drive DUO will arrive at my home efficiently and complete this perfect circle for us. Thank you!

Your representative answered all my questions

Your representative was knowledgeable, helpful, and communicated very clearly.

Best option and value to replace my Panasonic Real Pro-Ultra chair.

I had many questions about replacing my current Panasonic S track chair. I was comparing SL tracks vs newest Flexible tracks and even had questions comparing different manufactures and models. I received a lot of solid information and good advise to finally make the purchase, albeit still with some buyers remorse... but an additional $200 coupon code made it a little easier.

Ethan was great and answered all of my…

Ethan was great and answered all of my questions. I did get a couple of emails after the purchase. One was asking if I wanted to make the purchase and another t offering a $200 incentive to buy. Even though I already had. I did ask for the $200 and you did issue a credit for $200, which was right.