Refund/return policy excludes all
Poor quality, poor fit, customer is always wrong
About Oncloudwalk
Data updated- Website
- oncloudwalk.com
- Category
- Health & Medical
- Location
- Singapore
- Status
- Unclaimed
- Last 12 months
- 5 reviews
- Replies to negative
- 51% (100/197)
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About this business
Welcome to OnCloudWalk. We have spent years developing comfortable, smart and stylish footwear and bring them to you with a belief that they may help you make your life easier. To make you feel like you're walking on clouds.
Written by the business, not verified by us.Is Oncloudwalk legit?
Oncloudwalk (oncloudwalk.com) has a 1.4 out of 5 rating on OK.one, based on 218 user reviews collected here. It is listed under Health & Medical and its reputation is poor. 89% of reviews are 1 star, a relatively high share; The business has replied to 51% of negative reviews; 5 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
I would do zero
I would do zero. Lost 80.00. I threw them in the trash. I wouldn't even donate to salvation army. WARNING. TRASH
$41 summer sandals
$41 summer sandals. They are cheap, poor quality cr*p, probably $3. Chinese plastic shoes. That's why they don't do refunds. Very, very bad quality item.
This is SCAM!!!
This is SCAM!!!! Plastic junk, this is the only way how to describe those "comfortable" shoes. The shoes look great on the picture only. There is no way to return them, the crooks do not answer emails.
STAY AWAY!!!!!!!!~
STAY AWAY!!!!!!!!~ I ordered orthopedic slides that were stated to be OCW brand. Instead, I got knockoff Birkenstocks that were sized wrong. I even sent a picture of their slide next to my old ones showing them to be at least an inch longer than my correct size. They responded that I could pay to send them back to Vietnam. This is a terrible company with no ethics whatsoeverQ
Total scam!!
Total scam!!! Horrible shoes. Not at all what is pictured on web site. Cheap knockoffs made in China. Do not buy!!! You can't return. Their support email bounces and there is no other contact info available, anywhere. This site needs to be shut down!!!
Do NOT BUY from this company
I would give them no stars if I could. Terrible customer service. They are holding my return in customs as they claim their return policy is clearly stated. WRONG. I have emails that show they allow returns any trackable method, then claim you cannot send back via UPS. No return calls or emails from anyone at the company. My return is in customs in Canada and there is nothing I can do except write a bad review. BBB has a string of bad reviews on this company
Plastic boots they are using pictures…
Plastic boots they are using pictures from the Duck Feet website to advertise their boots. They are plastic from top to bottom. I was in contact with them to get my refund and my last email that was sent, now says their email is invalid. I am so sick of facebook allowing these ads to appear on their website.
Please read the return policy because…
Please read the return policy because if your shoes don't fit or don't do what they advertise you can only return them if you pay the shipping costs to Vietnam. Otherwise, you will receive receive 15% of the cost refunded. I would give ZERO STARS! The quality of the product is horrible as well. There isn't even a packing list included. When you email them concerning the issue they respond and request photos to prove the situation. You are then given 48 hours to respond to the next email they send.
Horrible quality. Not orthopedic/arch supporting
Ordered dress sandals advertised as orthopedic/good arch support. Couldn't be further from the truth. Pkg arrived after several weeks and the quality is so poor. It looks as if it was assembled by a 10 year old. Visible glue, material to attach the buckle a different color than the shoe, hard/cheap shoe base, fabric is very poor quality and NOT true to size. Worst purchase I've made in years. Be warned!!
the boots I ordered are too small and…
the boots I ordered are too small and the zipper doesn't work on one of the boots. the return policy is prohibitive - you must pay the return shipping which is Expensive! Do not buy from this company unless you want to waste your money. an very unsatisfied customer!
Buyers beware
Buyers beware. Terrible return policy! No return policy. I am in the US and they were going to have me to pay for shipping my shoes back to Vietnam. The shipping would cost more than the shoes!! They refunded me only $11 for my $45 shoes so I lost lost money on shoes that don’t fit. Do not purchase from this company!!
STOP … this company is a scam
STOP … this company is a scam! I tend to order a lot of shoes online due to looking for orthotic shoes. This brand kept coming up when I would online search … with 5 star ratings on most all of their shoes. What a lie, these shoes are poorest quality that I have ever seen … I don’t even know what they’re made of! To my own fault I did not look at their return policy or should I say “no” return policy. A $50.00 lesson learned. What this company advertises and what they produce is criminal! Don’t ever buy from them.
DO NOT ORDER FROM THIS COMPANY!!
DO NOT ORDER FROM THIS COMPANY!!! I ordered a pair of shoes from OCW Shoes and when they arrived they did not fit properly. I emailed the company the same day that I received the shoes, and told them what the problem was then I requested a refund. They emailed me back asking for all kinds of pictures of the shipping label, shoes and size that I ordered. I complied and then they emailed me back saying they will refund me 15%. What the heck!?!?! Now I have to spend a lot of time fighting for a full refund. Do yourself a favor- DO NOT order from this company.
This is the cheapest shoe I ever…
This is the cheapest shoe I ever bought, and you cannot return it. This company is a scammer. Do not buy from them! You are wasting your money!
Just in Time!
I'm glad I read these Trustpilot reviews before I bought shoes from this company. What I noticed on the company's website was that most reviews for women's shoes were posted by men, stating how comfortable these shoes were to wear! If you pay for reviews, at least get the genders straight so you can sound believable!
DO NOT BUY OCW SHOES
DO NOT BUY OCW SHOES! Very poor quality and poor workmanship. They look like they were hand made the cutting of the material is not straight, the stitching is very bad, loose strings where they started and stopped stitching!! Worst pair of shoes ever. I ordered a size 8 and they don't fit. Can't return them basically for any reason. They are going straight to Goodwill.
Terrible smell offsides terrible…
Terrible smell offsides terrible customer service. Just cut your losses and dispute with your your credit card
Do not waste your time and money with…
Do not waste your time and money with these shoes! Total waste! Shoes received are NOT what is portrayed in the ads! Cheap materials used - feels like paper dolls shoes! They should not be in business!!
They say hassle free returns
They say hassle free returns, what a joke!! The shoes do NOT look like the picture at all. Don’t waste your money!!!
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