Great customer experience for me
Great customer experience for me I would always recommend
Oneamour has the most people who are ready for commitment and creating a family. It’s easy to start a conversation here and find a person who shares your goals. With no limits, you can find people all around the world!
Written by the business, not verified by us.Oneamour (oneamour.com) has a 4.3 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 86% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 45% of negative reviews; 12 of them were added in the last 12 months. Last updated 2026-08-12.
Great customer experience for me I would always recommend
Its complete GARBAGE full of fake profiles, FREE version does not let you anything and tries to get you PAY every 5 seconds. None of the matches to me do I have any interested or desire for. DONT WASTE your time its too precious!
Hello! We're sorry you got a negative impression of the website. We are working 24/7 and doing our best to improve the quality of the app. If you have any problems, we'd appreciate it if you could contact us [email protected]. We're always happy to help!
I took contact with the support team and in no time I received an email from in my case Margot. She guided me to delete my account and in case of problems I could contact her again to help me further. I followed her instructions and my account was successfully deleted. Also I asked for a confirmation and again in no time a received the confirmation! I’m very pleased of the fast and professional service!
It has a very nice features and it's user friendly... Oneamour is the best dating site
I spoke to a lovely lady named Veronika. She was helpful, efficient, and didn’t drag the chat or pressure me into anything I didn’t want. I had simply made a mistake by subscribing to VIP, which deducted my last money from my bank account, so I really needed the refund. I spoke to Veronika, and she requested it for me — within seconds, I received a confirmation SMS advising that the refund was on its way to my account. Thank you so much, Veronika — you’re a star! ⭐
Hello, Jordan! Thank you very much for sharing your experience. We are truly glad to hear that Veronika was able to assist you quickly and professionally, and that the situation has been resolved for you. We will gladly pass on your kind words to her - feedback like this means a lot to our team and motivates us to keep providing supportive and respectful service to every user. If you ever need any further assistance, please do not hesitate to contact us. We will always be happy to help you. We wish you a pleasant and positive experience on our platform.
I feel it is important to caution anyone considering using Oneamour about the kind of “customer service” you can expect. After my account was wrongfully blocked, I repeatedly reached out to technical support for clarification, believing in their integrity and transparency. I provided detailed explanations and even responded to their own inquiry on Trustpilot through the email address they provided, expecting a fair review and resolution. What I received instead was the same vague and dismissive response I received many times when I inquired about this incident: "Your profile has been disabled for violating the License Agreement. The site administrators reserve the right not to comment on their decision. For a refund, please, reply to this email and ask for a refund. Best regards, Customer Service Team." This response is both troubling and deeply disappointing. It shows a complete lack of transparency, accountability, or professionalism. Blocking an honest customer without explanation while refusing to comment on their own decision is not only unfair but also insulting to users who engage with their service in good faith. What makes this worse is that I was blocked shortly after reporting a user creating multiple fraudulent profiles, something that should have been addressed seriously to protect the community. Instead, I was punished for doing the right thing. If reporting harmful activity is considered a “violation of License Agreement,” then honesty and integrity are being penalized, not supported. Prospective users should be aware: this company’s customer service is unresponsive, unhelpful, and unwilling to provide meaningful answers. Their front-line team, who should represent their business with professionalism, instead dismisses customers with generic replies and leaves them in the dark. This kind of behavior not only damages trust but also calls into question the safety and reliability of the platform itself. In my experience, Oneamour does not live up to the reputation of being user-focused or safety-conscious. If you value fairness, transparency, and respectful treatment as a customer, I would urge extreme caution before engaging with this service.
Hello! We are truly sorry to hear about your experience and understand how upsetting this situation must feel. Please rest assured that we never block users for reporting suspicious or fraudulent activity - such reports are essential for maintaining a safe and trustworthy environment. Account restrictions are applied only when a clear violation of our Terms of Use is detected, but we recognize that misunderstandings can happen. We would be happy to review your case in detail to clarify what led to the decision and ensure that it was handled correctly. Please contact us at [email protected] so that we can investigate this matter further. Thank you for bringing this to our attention — we appreciate your honesty and willingness to help keep the community safe.
It is a very user friendly website and I enjoy meeting people. I love this site
This app is great and it is easily accessible which they offer free plans and subscription are not that expensive
I want to know how trustworthy and reliable on the sites because I'm tired of bot profile
I browsed your website for a moment and paid R17 for 3 day service, your team went on to deduct R249 from my account which I had deactivated. I want my money back this is a serious fraudulent act
Hello! We are sorry to hear that you had a negative experience. We are an international dating platform and fully comply with all legal regulations. To provide our users with continuous services, an automatic payment renewal system is used. You may not have noticed at the time of your first payment that your Premium subscription is automatic and renews according to your plan's terms. If you deactivated your account, but not the subscription itself, the payment may still have processed. To resolve this as quickly as possible, please contact our support team at [email protected], and we’ll immediately look into your case and assist you with the next steps - including checking if you're eligible for a refund.
The help Center was punctual, effectively and kind. Even when i didnt see what they were trying to tell me.
The premiums are reasonable. It also helps looking for that perfec person without actually leaving your home and trying to walk up to a person at a mall or anything just to say hi. Coz some of us are too shy and dont pluck up the courage. But with app it's no stress doing that . Coz you're just messaging and being you . And this helps more than we think. It's easy to chat or meet up there after and a great way to meet new people and make new friends along the way.
Your company added a charge every last person I've came in contact thru your site is a scam WIX right
Hello! We’re sorry to hear about your experience. In order to assist you better, could you please provide more details about the issue you’ve encountered by contacting us via email at [email protected]? Our support team will be happy to investigate the situation and help resolve any concerns you have. We are here to ensure a safe and pleasant experience for all users!
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