ONKRON (onkron.us) has a 4.1 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 79% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 91% of negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Thomas Hanner · 5 reviews · Experienced 2025-05-16 ·
★★★★★
Not satisfied with the customer…
Not satisfied with the customer service!!They had no knowledge about their own products. Unable to resolve my rewards issue.
Reply from ONKRON2025-05-19
Hello Thomas,
we are very sad, that you had that experience with the customer service.
All our agents try to be as knowledgeable as possible, but some questions need to be directed to the technical team, and we try to give the answer back as soon as possible.
We do not have any reward system, if you got a message about it, please check it out as spam.
Best regards,
Onkron Team.
Overall, the TV cart is high quality, heavy duty, and smooth rolling. The assembly instructions for the most part were very good. There were a couple issues that if corrected would make it flawless. Page 10 of the instruction manual shows the wrong sized allen key to use. Page 15 shows L and R labels on the uprights. If you look at the cart from the front, these are reversed. It caused me a re-do of some steps. On page 16, the screws for the shelf should easily be 1/4" to 1/2" longer. It would greatly simplify the assembly. Everything else was great.
Reply from ONKRON2025-04-28
Dear Steven,
Thank you for your feedback. We will consider your comments while working on the improvement of our products in the future. Hope to see you among our customers again.
Best regards,
Onkron team.
Their customer service team has made promises to return phone calls, yet rarely do! Yesterday, after my 3rd call, and promised tracking information, no phone call! This has been frustrating for our client, and embarrassing for us, trying to explain the poor communication. We need a vendor that is more reliable with our replacement parts orders.
Reply from ONKRON2025-04-21
Dear Steve Silver,
as we said before, we understand your frustration, but as it was a custom spare part order we needed time to prepare it for shipping. We did everything we could to ensure the fastest resolution for the problem, as well as the refund of delivery.
We always answered the phone within working hours, and tried to give you feedback and needed information as quick as possible, but as told before, we have a lot of parts in the process of sending you the spare parts.
If we can do anything else for you - let us know.
Best regards,
Onkron Team.
the stand is robust and attractive. when it arrived the box was sketchy so i emailed right away. Onkron replied and reassured me if anything was missing they would make it right. assembly went well and the stand is perfect for our outdoor living space.
Reply from ONKRON2025-04-04
Dear Sandra,
Thank you for your feedback! We are very happy, that you are satisfied with our product. Your support means the world to our team.
Best regards,
Onkron team.
Instructions for assembly was easy enough for an 81 year old to follow. TV stand is a nice and well made. Looks good.
Reply from ONKRON2025-04-04
Dear Lynda,
Thank you for your feedback! We're thrilled you had a great experience with us. We are trying our best to make a very easy and simple experience for our customers.
Best regards,
Onkron team.
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TJ Ellis · 1 review · Experienced 2025-04-03 ·
★★★★★
Replacement parts sent!
Update to earlier review! Onkron did send parts to replace parts damaged during shipping. Was able to assemble stand today. The stand itself is very nice and highly recommend. It's just crazy and unfortunate that there was that much damage during shipping.
Reply from ONKRON2025-04-04
Dear TJ,
We are always happy to help and find a solution!
We are very glad that everything worked out.
Thank you for the support!
Best regards,
Onkron Team.
Box arrived with broken parts! Notified customer service immediately and three weeks later they still haven't replaced parts or sent new stand.
I will update this review after parts are delivered.
Reply from ONKRON2025-03-24
Dear Thomas,
We are very sorry for your negative experience! However, we notified you by email that your letter went to spam. When we received your next email, we sent the parts. Currently they are being delivered. So please expect your parts soon. Again, sorry for waiting!
Best regards,
Onkron team.
J
Joe · 1 review · Verified · Experienced 2025-03-06 ·
★★★★★
You get what you pay for!
Well-made product that fits the bill for a poolside TV. Stout design that looks great too. Product is worth the investment.
Reply from ONKRON2025-04-04
Dear Joe,
Thank you for your feedback! It is very important to us. We're thrilled you had a great experience with us.
Best regards,
Onkron team.
Best regards,
Onkron team.
B
Bob F · 3 reviews · Verified · Experienced 2025-02-20 ·
★★★★★
Easy from order through assembly
Reply from ONKRON2025-03-06
Dear Bob,
Thank you for your feedback! We're thrilled you had a great experience with us. Your support means the world to our team. Looking forward to welcoming you back soon!
Best regards,
Onkron team.
Great product!
I'd only suggest to get a sturdier packaging. Mine was a little beat up when I got it. Thankfully the product is super sturdy and well made, so no damage happened, but still would have been nice to have a good box to put it away because we are using it for shows around the country.
S
Samuel Joe · 1 review · Verified · Experienced 2025-01-21 ·
We never received the product we purchase. Tried to call the customer service line and got no call back. I would not recommend your company to anyone that cares about service.
Reply from ONKRON2025-02-04
Dear Customer,
We spoke with you on the phone. Also, we called several times, but did not get any response. For some reason carrier could not deliver your order and it returned back to us. Your order was fully refunded. We are really sorry for your negative experience! However, we are not responsible for carrier's issues. If you would like to make an order again, please let us know. We are very sorry for this!
Best regards,
Onkron team.
One of the motorized stands that I just received works good, the other is a problem. I sent a video of it operating and would like it replaced.
i await your response.
Bill
Awful. Absolutely Awful. I placed the order 20 days ago and still don't have it. Tracking says it was shipped, but delayed and has been in that status for almost 2 weeks.
This mobile TV stand is made with quality parts and it is very stable. The shelf easily holds my Onkyo surround receiver. Note: If you watch the youtube assembly video, at 1:30 they install the columns on the wrong side.
The stand is as described. Very sturdy and rolls easily.
The assembly instructions had one step that seemed to be out of order. It said to mount the TV on the stand and then adjust the height, but I was unable to adjust the height with the TV mounted. I had to remove the TV, adjust the height, and then remount the TV.
