ONKRON

Dear Customer, We sincerely apologize for the delay in shipping your order and understand your disappointment. We have already contacted you via email to provide an update, and we are pleased to confirm that the matter has been resolved. We truly regret any inconvenience this delay has caused and appreciate your patience and understanding. Thank you for giving us the opportunity to address your concerns. Best regards, Onkron Support team.

Dear Ben, we are trying to make the communication as quick and helpful as possible! Thank you for the review, we appreciate it so much! Best, Onkron team.

Hi Deborah, we are so glad you liked it! We are working to get our instructions as clear as possible and make videos for every product we have. Best, Onkron team.

Hi Dan, thank you so much for your review! Best regards, Onkron team.

Thank you for your feedback! We’re glad to hear you found it easy to browse our products and order the TV stand you needed. A smooth and straightforward shopping experience is exactly what we aim to provide. Best regards, Onkron team.

Dear Rilwan, thank you for sharing your feedback. We are sorry to hear about your experience and genuinely regret any frustration this situation has caused. We did connect with you by phone and, despite the call quality issues on both ends, we made every effort to understand and address your concern. After the call dropped, we attempted to reach you again and also left a voicemail, as we truly wanted to find a resolution. Regarding the item, we offered multiple options — replacement parts, a full replacement unit, and a prepaid return label for the damaged product, which is our standard process for these situations. We're sorry that none of these options worked for you. We want to make this right: we are still happy to send a replacement unit at no charge, and all we ask is that the damaged stand be returned using the prepaid label we provide. This is our standard exchange procedure and ensures we can process your replacement promptly. Please reach out to us at [email protected] and we'll get this arranged for you right away.

Dear Mike, Thank you for your kind review! We're very happy to hear that you had a positive experience with us. We work hard to make sure our customers get the help and support they need, and it's great to know that our efforts are appreciated. We're especially proud of our customer service team and the dedication they show every day. Thank you again for your feedback and for choosing us. We look forward to serving you again in the future! Best, Onkron team.

Dear Bonnie, thank you so much for the review! We always work to make our stand with the best quality and price possible! Best regards, Onkron team.

Dear Karl, thank you so much for your review! We are working hard to be very fast, so you can get our product as soon as possible. Best regards, Onkron team.

Hi Gay, thank you so much for your review! Best regards, Onkron team.

Dear Customer, thank you for the review! Best, Onkron Team.

Hi Mike, thank you so much for your review! Happy we could offer a solution for your needs ! Best regards, Onkron team.

Thank you so much for your wonderful review! We are thrilled to her, that you like our stand! We are very happy to have you as a customer. Best regards, Onkron team.

Dear Customer, thank you so much for the review! We are always trying to ensure the timing of the delivery, as we understand how important that is! Best regards, Onkron team.

Dear Customer, thank you so much for the review! We are vera glad you like our product! Best regards, Onkron team.

Dear Sharon, we are so sorry, that you couldn't reach us, so we could help you. I send you an email right now, so we can help you with it. Best regards, Onkron team.

Dear Bruce, we are so happy that you liked our customer service. We are trying really to help our customers as much as we can! Best regards, Onkron team.