Scam company that doesn’t stand by…
Scam company that doesn’t stand by their fulfillment methods. They ship formula with literally zero packaging which is why they have an entire page dedicated to dented product. How about they practice safe shipping practices and people wouldn’t have to jump through hoops to prove their product is damaged. Joke of a company and they price gouge the absolute sh*t out of the products they carry it’s not even funny. Scammers, stay away. Thank me later. EDIT (Update): Company claims to not have me in their database which is hilarious. Order# 1284038 placed on May 9th. The company’s response highlights the lack of integrity and customer service they have to offer. Again, stay away! Scam scam scam
Hi Travis, I am very sorry to hear about your experience. I have searched our records thoroughly, but was unable to find an order or any email history associated with your name. We also reached out via Trustpilot to verify your details so we could investigate further, but we haven't heard back yet. Is it possible the order was placed under a different name or perhaps with another store? If you have an order number, please let us know so we can look into this for you immediately. Please send it to [email protected]. Our customer service operates 24/7. I look forward to your response. EDIT (Update): Hi Travis and Elias, Thank you for sharing your order number. Because the order was placed under a different name, we initially had trouble matching it to your review, and our previous verification attempt through TrustPilot went unanswered. I am incredibly sorry to hear that your cans arrived damaged. Global transit can sometimes be rough on packages, and I completely understand your concern when it comes to your baby's formula. Please rest assured that every item leaves our warehouse in the same pristine condition it arrives in from Kendamil in Europe. I took a look at our system and noticed that our support team previously reached out to request photos of the damage. Because couriers like FedEx require full documentation to validate transit damage, we unfortunately couldn't file a formal claim or move forward with a standard replacement without those images. That being said, as a parent myself, I know firsthand how stressful managing formula can be, and we truly want you to have a positive experience with us. We have just reached out again to the email address associated with the order. Please check your inbox (and spam folder, just in case) so we can partner together to get this sorted out for you!